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Tu Tecnico

Tu Tecnico

IT Helpdesk & Ticket Manager

1 ratings
💼 Business
📊 Productivity
Free
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Details

  • Released
  • Updated
  • May 22, 2026
  • July 22, 2026

Features

Developer

Sky Outsource Inc
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About

Manage IT support requests and customer tickets efficiently from your mobile device. This platform allows teams to view, reply to, and create tickets, track history, and receive real-time notifications. It offers a comprehensive solution for IT helpdesks and managed service providers.

✓Manage tickets by status
✓Reply to customer requests
✓Create new tickets
✓Add internal team notes
✓Assign tickets to agents
✓View ticket history
✓Real-time dashboard stats
✓Push notifications
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What's New in Tu Tecnico

1.6.7

July 22, 2026

Fixed an issue where images attached to email replies weren't displaying correctly in the ticket detail view. Inline images now load reliably, even in longer message threads.

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Developer apps

ECM Central
ECM Central

Mobile version of ECM Central.

📊 Productivity
Free
See developer apps

FAQ

What is Tu Tecnico?

Tu Tecnico is a helpdesk platform designed for IT support teams and managed service providers. It allows users to manage customer support requests and tickets from a single interface, available on both web and mobile.

Can I create new tickets with Tu Tecnico?

Yes, you can create new tickets directly from the mobile app. This includes adding the contact email, subject, description, and priority level for each ticket.

Does Tu Tecnico offer real-time updates?

Yes, Tu Tecnico provides real-time push notifications for new tickets and offers a dashboard with live statistics on open, resolved, and at-risk tickets.

What languages does Tu Tecnico support?

Tu Tecnico is available in both English and Spanish, allowing for broader accessibility for international teams and customers.

How does Tu Tecnico handle ticket escalation?

The app allows agents to escalate tickets to higher support levels, specifically Level 1, Level 2, and Level 3, ensuring complex issues are routed appropriately.

What are the security features of Tu Tecnico?

Tu Tecnico supports biometric authentication, including Face ID and fingerprint scanning, to provide secure and convenient access to the platform.

Is Tu Tecnico available on multiple platforms?

The Tu Tecnico platform is available on both web and mobile devices, with the mobile app specifically supporting iPhone and iPod.

How often is Tu Tecnico updated?

The latest version of Tu Tecnico is 1.6.0, which was last updated on June 19, 2026. This indicates a commitment to regular updates and improvements.