itcons.app vs Tu Tecnico

With this app, you can digitise all kinds of documents using a gallery of predefined templates that can be customised to suit your needs. For example, you can create and store the following documents digitally in the cloud: * Work reports * Work orders * Absence records * Intervention sheets * Delivery notes * Working time records * Insurance incident reports * Renovation and masonry work reports * Lift maintenance checklists * Excavation machinery tickets * Gardening work reports * Weekly industrial maintenance delivery notes * Security company work reports * Care service work reports * Daily work reports * Production reports * Installation reports * Maintenance reports * Transport reports * Lists of completed interventions * Delivery notes for completed work, including priced delivery notes * Audits * Checklists * And more The app includes a document template editor that allows you to adapt the predefined templates or create your own template from scratch. You can add all kinds of fields, including: * Number fields * Text fields * Time fields * Calculated fields * Selection fields * And more You can also configure each document template with: * Digital and electronic signatures * Remote signing * Up to four different signatures * GPS location recording and geolocation * Public sharing of a document or work order Export your information to Excel and PDF, integrate your data through our API or create customised dashboards using the Itcons Data service. The application is based on three core elements: projects, users and document templates. You can also manage databases of customers, materials, tasks, machinery and work orders, as well as employee absences, holidays and leave. Work Orders and Work Reports — Itcons streamlines your company’s work report management process. It is connected in real time to a web application that helps you make your business processes faster and more efficient.

Tu Técnico is the helpdesk platform for IT support teams and managed service providers (MSP). Available on web and mobile, it lets you manage all customer support requests in one place. WITH THE MOBILE APP YOU CAN: • View and filter tickets by status: open, pending, resolved or closed • Reply to customer requests directly from the conversation view • Create new tickets with contact email, subject, description and priority • Add internal notes visible only to your team • Assign tickets to agents and change status with one tap • View the full ticket history for each customer • Escalate tickets to higher support levels (Level 1, 2 and 3) • Receive push notifications when new tickets arrive • Access the dashboard with real-time stats: open, resolved, unassigned and SLA at-risk tickets FULL WEB PLATFORM: The web version at tu-tecnico.com offers a complete experience for admins and agents: inbound and outbound email account management, SLA policies, canned responses, customer self-service portal, reports, agent groups and brand customization. FOR AGENTS AND CUSTOMERS: Agents manage the team's tickets. Customers can log in to track their own requests and receive status update notifications. KEY FEATURES: • Multi-company support (multi-tenant) • Email account integration (IMAP/SMTP) • Customer portal with ticket tracking • Priorities: Low, Medium, High and Urgent • Dark mode and language switching • Biometric authentication (Face ID / Fingerprint) • Real-time push notifications • Available in English and Spanish Built for IT support teams that need speed, clarity and mobility.