App
Easy to use
Can’t access shortlist?!
Was great, however now I can’t access any of my shortlisted holidays, so it makes the app totally redundant!
Surely the developers are aware of this?
To have to use the website because the app is broken makes me very hesitant to use them!
Fix it and I might actually book!
Surely the developers are aware of this?
To have to use the website because the app is broken makes me very hesitant to use them!
Fix it and I might actually book!
Company
Awful company, do not care about health and safety or the welfare of family’s that have booked with them, not trusted at all and will ignore you when you come to them with an issue but preach they are there for you and they look after all customers, they left me and my family feeling unsafe, ignored us and wouldn’t help us out with a solution to be able to feel safe again we had to exposed to violence and the children being traumatised! Absolutely disgraceful.
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Great
Great App as usual
Changes
Getting fed up with TUI constantly changing carrier and flight times. Got moved TUI to SunExpress twice now had return altered by hours. Strange but these changes are always to TUI advantage what ever happened to good old customer care.






