TUI User Reviews

Customer Experience

Positive experience37.2% of reviews
Neutral5.2% of reviews
Negative experience57.6% of reviews

~ Based on 269 written reviews from the US App Store.

Is TUI Safe?

TUI: Holiday, Flights & Travel appears safe based on user ratings. AppsHunter Safety Score for TUI is 94/100.

This assessment is based on 493,397 user ratings, with an App Store average of 4.7/5.

Is TUI Legit?

TUI: Holiday, Flights & Travel appears to be a legitimate app. AppsHunter Legitimacy Score for TUI is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

This app is really good

You should book a holiday with TUI

Manage my booking

Could not get any additional information re my booking

Stinky holiday

Marylanza not 4* platinum

Captain Vincent

Can’t fault TUI at all. Always on time and they after me when I was suffering a diabetic episode. 5 stars from me. Thanks TUI

Hangs up looking for booking

App keeps logging me out

Fabulous service from Cody Port Talbot

Fantastic customer service and recommendations from Cody at Port Talbot branch.

Hounded

Can’t wait to delete the app after my holiday. Hounded with marketing and upselling. Leave off!!

Sharm the charm

Once again the perfect family holiday solid sunshine wonderful hotel and the best staff ever I cannot fault the Egyptian people so friendly and welcoming

Andy

Every time I sign in and then try to go to my bookings, it says I have been signed out automatically. Total waste of time

Great app

Keeps you updated with all your holiday information

5 night getaway

Walked into Leamington Spa branch after having difficulties on line. Vicky served me and was very professional and patient and went the extra mile checking passport expiry checker on line 10/10 Thank you

Holiday search

Only giving a 2 star on this occasion as every time I open the app to search for holidays the message ‘ oops something went wrong’ can’t be bothered with this carry on!

Rubbish

Rubbish to navigate & photos poor.

Holiday

Not great apartments very small, food well we’ve eaten out approx 4 times, can’t fault weather, pool and staff and it’s right by the beach.
We also found a private taxi guy who was fab.

Still No Dark Mode Support?

Dark mode has been available on iOS since September 2019. Almost 7 years later and the app still does not support it?!?

Not working

Not great

Ease

Using the app has been a great advantage when arranging a joliday.

Far too many push notifications

Just far too many app push notifications. Just overkill

Ray

Thank you very helpful

Difficult to use

Finding it difficult to search for Rome, too only seem to go to Venice or Naples