TunnelBear User Reviews

Customer Experience

Positive experience58.4% of reviews
Neutral7.4% of reviews
Negative experience34.1% of reviews

~ Based on 2,519 written reviews from the US App Store.

What users say

Is TunnelBear Safe?

TunnelBear: Secure VPN & Wifi appears safe based on user ratings. AppsHunter Safety Score for TunnelBear is 94/100.

This assessment is based on 84,578 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.0% of ratings point to a safe experience
2.9% of ratings suggest some concerns
5.1% of ratings point to a risky experience

~ Based on 84,578 App Store ratings for TunnelBear.

Is TunnelBear Legit?

TunnelBear: Secure VPN & Wifi appears to be a legitimate app. AppsHunter Legitimacy Score for TunnelBear is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Excellent !!

TunnelBear is the best VPN in the world. Very Secure

Did not work

Expensive. Charged in USD not AUD

Disappointed

Once came with a choice of countries now you have only fastest which for Australia is Australia the MOST shut down country in the world. Impossible to get anything now. Great decision guys. Would not get a sub bc of this move. 🙁

Atewo fun yii

E pàtewó fun won 🏅

Good way to protect your privacy

Quite speedy web access. The privacy is very good.

Doesn’t work in Russia

Love TunnelBear - lovely design, easy to use. Just a note to those who might be planning to use it in Russia - it gets blocked there. Lucky android users can turn Ghost Bear and this helps apparently, but iPhone users better look for other solutions

I used to like it.

I had the free version because I only used it when my fav band dropped new music. New songs and albums always hit the US 24 hours after Europe, Australia etc. and it ends up getting spoiled so I used the vpn to hear it when the rest of the world did. That option is now gone so I don’t really need the app anymore. I honestly can’t see paying for something I might only use a few times a year or not at all. It’s prob worth it if you are using it daily for other things though. It was good while it lasted.
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Aggressively ON

VPN doesn’t want to turn off from slide down and when I turn off from settings it comes back on again after a minute smh what’s going on ? I was seriously considering getting annual plan but not now it’s deleted.

Mr Ayo

Not working like before.

Bugs but amazing app

I love all the bears in it but one thing when I’m using my personal hotspot i connect then suddenly it disconnects what is happening but still 4.5 stars amazing experience if your at home

La mejor

Demasiado buena

Used to Love TunnelBear

I’ve had a paid subscription for years. This year I’ve had nothing but problems. It continually drops the connection & sometimes I can’t connect at all. I won’t be renewing my subscription.

Cannot verify

When I try to open the link to verify, it doesn’t load at all and therefore I can’t even login properly. I tried to open the link from all websites available (chrome, google, safari- all the same: just a blank loading page)

It was really good but not anymore

Now it asks to pay to use

Response from developer

Rawr! 🐻 We’re sorry to hear you’re disappointed. We understand how frustrating it can be when features you want to use now require payment and the experience doesn’t match your expectations. 💛 Your feedback about access, subscriptions, and the overall value of the service is important to us, and we’ll make sure our bear team 🐻 hears it. Thank you for taking the time to share your thoughts and experience with us. 🌲✨

Used to be Free

Used to be able to connect to other countries for free with 2gb of data. No longer an option. Uninstalling.

TunnelBear

It keeps dropping off all by itself, especially when I am banking. It is useless and I want a refund!

These recent updates…

I’ve used TunneBear for lots of years now, but the recent updates made it a almost full paid service, so i couldn’t use an ip from another country now…So yeah, now this app is just space lost in disk, one star.

Response from developer

Rawr! 🐻 We’re sorry to hear the recent changes have left you feeling this way. We understand how disappointing it can be when a service you’ve used for years no longer provides the experience you enjoyed, especially when connecting through other countries was an important feature for you. 💛 We truly appreciate your long-time support and your honest feedback about feature access and overall value. Your comments will be shared with our bear team 🐻 as we continue working to improve the experience. Thank you for taking the time to share your thoughts with us. 🌲✨

Thank you!!!

Update: The free version no longer allows connection to other countries. What a bummer. I loved using this app for album releases.

Previous: I’ve used this app twice to listen to a few songs on YouTube that are not available in my country. Anywho, thanks to the developers for making this app!!! The free version is very easy to use.
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TunnelBear has locked up the wife’s phone

Can u help the icon disappeared when I open it in accessories it opens to let me open new or my existing but will not let into the help section I tried to restart the phone nothin works

iPhoneで接続が安定しない場合はWireGuard

iPhoneで接続が安定しない現象、私の場合はアプリ内の設定からVPNプロトコルを
自動

WireGuard

への変更で安定しました。
OSや通信環境との相性があるのでしょうか。

Response from developer

ガオー!🐻🐾 ご自身で解決された方法を共有してくださり、ありがとうございます!VPNプロトコルをWireGuardに切り替えたことで接続が安定したとのこと、大変嬉しく思います。ネットワーク環境やデバイスの設定はパフォーマンスに影響を与えることがあるため、今回いただいたフィードバックは、他のユーザーの皆さんにとっても役立つはずです。もし他に何かお困りのことがあれば、tunnelbear.com/support からお気軽にご連絡ください。💙🐻