TunnelBear User Reviews

Customer Experience

Positive experience58.6% of reviews
Neutral7.4% of reviews
Negative experience34.0% of reviews

~ Based on 2,499 written reviews from the US App Store.

What users say

Is TunnelBear Safe?

TunnelBear: Secure VPN & Wifi appears safe based on user ratings. AppsHunter Safety Score for TunnelBear is 94/100.

This assessment is based on 84,204 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.2% of ratings point to a safe experience
3.0% of ratings suggest some concerns
4.8% of ratings point to a risky experience

~ Based on 81,018 App Store ratings for TunnelBear.

Is TunnelBear Legit?

TunnelBear: Secure VPN & Wifi appears to be a legitimate app. AppsHunter Legitimacy Score for TunnelBear is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Unusable

I’m on vacation in China so I decided to download a VPN in order to use services like Gmail, Google etc. But before you use the VPN you must make an account using Gmail which isn’t possible because it’s blocked so the app is basically useless for me.

Please let the user use different methods of creating an account in case one is blocked or let the user try the VPN temporarily so they can use Gmail or whatnot.
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not very good internet wise recently

I’ve used it for awhile and it typically works just fine, but recently the internet on it has been very slow, to the point where I have to turn it on and off just to get sites loading. i used to use this app alot but might look for an alternative.

Sucks

No help or customer service

I paid and it doesn’t work!

I paid 10.99$ in hope of the vpn not being a scam, it just says connecting over and over again. Does not work

Now TunnelBear is a paid VPN service

If you want to connect to other countries you need to pay, they removed the free option.

Genant

C’était gratuit avant.

Still knows I’m not in uk

Tried it to watch football but it still knows I’m in uk on theITVX App

Can’t select a country

Now I can’t select a country (only paid)

The best VPN

Very good

Canceling if this glitch isn’t fixed

I’ve been a loyal user of this app for over 15 years, but the last years updates have made it unbearable. The app keeps logging me out at random — a problem I’ve flagged with zero improvement. At this point, the constant disruption makes the service unusable. If this glitch isn’t resolved immediately, I will be canceling my account.
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When did it get rubbis

Used TunnelBear on and off while living abroad. Appreciated the 2gb free monthly limit but why is it now no allowing me to connect anywhere but my home country?!
Having to pay to access other countries?! I’ll not be doing that

Dear bear

Excelente

can't change countries now

i've been using this app occasionally for years but now you can't change countries for free anymore :( would take a free 1gb a month for any countries than paying $20nzd per month

Was free but sneaky charges

I used the free up to 2gb per month service from time to time, but out of nowhere it tried to auto renew for $60 per year with me ever signing up. Cancelled and deleted,disappointed that they would pull that.

Literally the best app

This is hands down the best and most useful app I have on all of my devices. Never lets me down, quick easy connections, never drops. Love it and everything about it. Keep up the great work.

Never stay connected

Never stays connected from Philippines to USA. Have to reconnect 3-4 times a day. I will be looking for another vpn provider

Yall are sick I’m the head

Why would I sub for my android phone then it keeps turning off by itself…no one asked for a dumb football update

Fast and good!

It helps by providing unlimited data and fast speeds while protecting your privacy!

Terrible

It's a waste of time. Don't download it as it is not like before. Unless you pay a big quantity of money but you still get a poor service.

Only good if free

Not to good it only connected to the closest one and i just wanted to connect to japan