Glitchy and deeply frustrating to work with
This app is essentially no longer supported. There is a persistent error which signs out users who are accessing work in Turnitin via a link from blackboard, rather than a direct sign in. Once this happens it stops syncing any of your marking until you delete and redownload the app. Turnitin have made no updates to fix this, making using the app a risky business, to be tried only by those who have no alternative. It used to make marking portable, making my job so much easier. Now it’s a nightmare, and there is no indication that this is going to change in the near future. I’m still stuck with it when I need to work mobile, but if you possibly can AVOID AVOID AVOID
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Useful app - when it doesn’t stop syncing
This is a useful app, when it works!
What works well/is useful:
- It provides to only means to undertake marking offline through Turnitin’s Feedback Studio. Although arguably education institutions should demand that this feature is made available for other operating systems. Educators should not be required to buy an iPad to be able to do their marking offline!
- When adding comments in-text and in the summary box, the dictation functionality works well and saves a lot of time.
**Careful if using it via Canvas integration**
Using Feedback Studio through Canvas, it is possible to request a link in order to add a class and grade on the app - necessary as the only solution to grade offline and given that Feedback Studio does not seem to work at all on the browser on an iPad. However, it randomly decided that I needed to enter a username and password, which I never had as I logged in via the special link. It then stop syncing altogether so I have a bunch of work on the iPad which will not upload to the cloud. The online guidance acknowledges this issue but tells users to reinstall the app or log off and log in with credentials, rather than via the email link. However, both options mean the unsynced data will be lost.
There is very little guidance online and the supposed 24/7 support were slow to respond and never admitted that there was no solution - I simply had to decide to cut my loses.
Other things that don’t work well:
- The app randomly crashes when connected to the internet, often losing the last comment added.
- You have to press “done” on the summary comment for it to save, this is on the top left hand corner of the comment box, which is in no way intuitive.
- The search function when adding pre-set in text comments is terrible, you have to know what set the comment is in in order to use the search and it is case sensitive / can only find exact matches.
- If you tap a particular word to add a comment it selects the whole line and it is then difficult to select the specific text without accidentally swiping to the next submission altogether.
What works well/is useful:
- It provides to only means to undertake marking offline through Turnitin’s Feedback Studio. Although arguably education institutions should demand that this feature is made available for other operating systems. Educators should not be required to buy an iPad to be able to do their marking offline!
- When adding comments in-text and in the summary box, the dictation functionality works well and saves a lot of time.
**Careful if using it via Canvas integration**
Using Feedback Studio through Canvas, it is possible to request a link in order to add a class and grade on the app - necessary as the only solution to grade offline and given that Feedback Studio does not seem to work at all on the browser on an iPad. However, it randomly decided that I needed to enter a username and password, which I never had as I logged in via the special link. It then stop syncing altogether so I have a bunch of work on the iPad which will not upload to the cloud. The online guidance acknowledges this issue but tells users to reinstall the app or log off and log in with credentials, rather than via the email link. However, both options mean the unsynced data will be lost.
There is very little guidance online and the supposed 24/7 support were slow to respond and never admitted that there was no solution - I simply had to decide to cut my loses.
Other things that don’t work well:
- The app randomly crashes when connected to the internet, often losing the last comment added.
- You have to press “done” on the summary comment for it to save, this is on the top left hand corner of the comment box, which is in no way intuitive.
- The search function when adding pre-set in text comments is terrible, you have to know what set the comment is in in order to use the search and it is case sensitive / can only find exact matches.
- If you tap a particular word to add a comment it selects the whole line and it is then difficult to select the specific text without accidentally swiping to the next submission altogether.
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It doesn’t work
Don’t bother, it just doesn’t work.
Deletes grading progress
Just spent hours grading for the app to tell me I have no internet connection (I did), kick me off, and then delete all of my edits, rubrics, and grades. Would not recommend and will never use again.
I used to love it, now it’s unusable.
This app used to work just fine on my iPad. It’s been showing no active assignments for all my classes and their recommendation is to use the website. The website is more inconvenient. I don’t have time to grade 150 + papers by using the time consuming website…. I will not be recommending this product anymore. Whoever is in charge now needs to be fired.
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Abandoned.
As others have noted, the app crashes and will lose you hours - even days - of work. Clearly the makers have abandoned this app since it is not even mentioned on their website now. One can only conclude the energy in fixing its faults were too great an investment of time for them to put into it. Avoid at all costs.
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Has been unusable for years
This used to be an invaluable tool, until everything stopped working - can’t even access my list of modules. There’s been a message for several years saying Turnitin are aware of the issue, but nothing is being done (I emailed them, but just got pointed back to the message that they’re working on it). Considering the huge number of low-grade reviews, I’m surprised that they’re not responding as a matter of urgency (although there’s something from 8 months ago saying they’ve done some form of bug fixes…)
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The app keeps crashing
I would love if this worked consistently. For the last week or so, it is hit or miss if the app actually stays open so I can access assignments. Most of the time, I open it and select a class and the app just crashes and closes out. It’s so frustrating.
Big bug fix
The app now synchronizes with submitted student papers, and is usable once again. Hallelujah!
Crashes constantly
What a shame! This app used to be so useful but like others I really struggle with it now as it keeps crashing!
Avoid using
Thought this word be great as can dictaphone comments. But I’m basically stuck with all my marking on my iPad and it won’t upload. I even did a test run and that worked. And now it won’t.
Should have read comments on here first. Massive waste of a days marking.
Should have read comments on here first. Massive waste of a days marking.
It does the job
Yes, it can be temperamental… But the most recent update allowing submissions to load is life-saving.
Thank you for fixing the bug!
Thank you for fixing the bug!
The app no longer works…
This app once allowed me to check submissions and grade papers, but it no longer works. I hope Turnitin can rectify this problem because one of their most appealing features was the flexibility that they provided teachers.
Bugsss
I used to love the app but now is full of bugs… one cannot del papers it erases work very annoying … do better why have an app that is pretty much useless now
What happened?
This used to be incredibly useful, streamlining my grading, and helping me comment on essays with efficiency. I advocated for it constantly. it’s 100% non-usable for me now. What’s worse is that the desktop app itself is glitchy more than ever as well. Somethings wrong at Turnitin.
Disappointing
This app is so overdue for updates. The company says they’re working on correcting issues, but at this point it’s useless and I’m sure if thousands of instructors have given up on it. It’s a shame.
Doesn’t work; keeps getting worse
Feedback Studio gets worse with each update. Can’t even see paper submissions anymore.
no longer works
The app no longer syncs or works with the website at all. Useless.
Degraded
It used to work like a charm on an iPad. Now, it has a lot of issues to connect and to have updated information about assignments submitted. I must mark in the web browser. Please bring back a properly working app!
Is it still supported?
Had app crashing issue and so deleted and re - downloaded from App Store. Now can’t login on previous account or create a new account.