Turno Cleaners User Reviews

Customer Experience

Positive experience68.7% of reviews
Neutral2.6% of reviews
Negative experience28.7% of reviews

~ Based on 383 written reviews from the US App Store.

What users say

Is Turno Cleaners Safe?

Turno Cleaners appears mostly safe based on user ratings. AppsHunter Safety Score for Turno Cleaners is 76/100.

This assessment is based on 1,035 user ratings, with an App Store average of 3.8/5.

Safety Analysis

70.0% of ratings point to a safe experience
3.0% of ratings suggest some concerns
27.1% of ratings point to a risky experience

~ Based on 1,035 App Store ratings for Turno Cleaners.

Is Turno Cleaners Legit?

Turno Cleaners appears to be a legitimate app. AppsHunter Legitimacy Score for Turno Cleaners is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Pretty good app

The app did have one issue when text came up in German lol but Yaz helped me with everything and I’m pretty excited about using Turno!

Help

I love this app , it got great connections so happy I found turno , also the agents are so helpful, My favorite is someone called Emma , She is so kind and quirky to respond and fix any issues, she is amazing 🙏 we love turno ❤️❤️❤️

Stay away from this app

This app is happy to take your $90 for the background check I have only received one job that paid $80. So if your desperate for work I suggest not trusting this app

Great App!

I have been using this app for years…and it has helped me get new clients and has helped me navigate my business

Great App

This app started my cleaning business and I will always recommend it to anyone who just started in the cleaning business. Also the support especially Yaz is great in helping and answering my questions and concerns.

Great Customer Service

Claire helped me get my account back restored and she was amazing!!! I love good, prompt service and she was a pleasure!!! Thanks Claire

Helpful resource

While it’s not perfect, it’s pretty darn useful. I’ve used Turno in multiple markets and appreciate the ranking system used to evaluate cleaners. I’ve also gotten good help from tech support, most recently from Julius 😀

Scam

Very ban super scam u never going win a bid also losing bids with a “$30 job is crazy. Need pay for enter in the app but never won 1 job in 2 months. Even while make price lower losing for a bid +$100 over my price is crazy!!! scammmmm

Staff is amazing!

Yaz was friendly and helpful! Such a great app.

Amazing Support from Julius

Julius was extremely helpful and professional. He took the time to understand my issue, explained everything clearly, and helped me resolve it quickly. I really appreciate his patience and great customer service. Thank you, Julius!

Gimmick not worth it!

This app sounds like a great way to get air bnb clients and yes it shows a lot of jobs but it absolutely not worth it. First off it’s hard af to get an actual booking and if you do manage to get one 99% of the time the client will cancel last minute on you and Turno won’t compensate you for that. They charge like $89 for a background which I still have been able to make that money back and I’ve been on the app for 6 months and even though I have gotten a few bids accepted. I never get a chance to actually clean and I’m a great 5 star cleaner on other gig apps. Don’t waste your money with them.
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Good customer service

Thank you Sophie you’re amazing

Stay way from this

I paid $90 dollars on a background check plus the money I wasted on buying cleaning supplies. I haven’t cut even because I have only received one cleaning job

Awesome!

The app is great for our business and Yaz from support was a great help.

customer service

Sophie with customer service chat support made this experience so enjoyable and easy for me. She really helped me utilize and understand how to get a better quality experience through making my concerns felt addressed and responding quickly!

1+ year of use - extremely happy

I have used Turno since June of 2025 and have loved the app. User friendly, easy to manage projects, communicate with hosts, and bid on new projects. Today, for the first time after a year, I was having issues with payment. Allan was patient and helpful in resolving the issue. He was able to troubleshoot issues with my bank account setup - which I have to note was on my end - and even gave me detailed step by step instructions to walk me through correcting it. Richard then checked in to follow up and Vicky was able to assist on the backend with Stripe. All in all, very happy with the app and the customer service they provide.
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Host didnt pay!!

I saw that my payout was voided. I spoke with an agent named Sunny, but she wasn’t helpful at all. She kept telling me to contact the host about the payment, but I can’t contact the host. I’m really upset because this has been a waste of my time, and I still don’t have a solution.

Great customer service

Marshal one of the reps offered exceptional customer service

The best app for cleaning

For sure the best app cleaning, I mean… they just sending you offers and then simple chats with the customer and there is the bidding.
Thanks for this dear developers

Yaz is the best

I was feeling very frustrated with the app due to lack of knowledge I was not getting the most out of it. Yaz helped me through each step and was super patient with me and extremely helpful.