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Turtle Bay

Turtle Bay

by Turtle Bay Hospitality Ltd

7 ratings
178 reviews
🌟 Lifestyle
Free

Details

Released
July 20, 2017
Updated
July 9, 2026

Features

Developer

Turtle Bay Hospitality Ltd
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❓5 answered
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About

Join a club to earn stamps with each visit and receive gifts after collecting a set number. Access exclusive content like recipes, playlists, and student perks. Turn on notifications for surprise freebies.

✓Earn stamps on visits
✓Receive gifts after collecting turtles
✓Birthday gifts
✓Secret cocktails
✓Exclusive recipes
✓Playlists
✓Student perks
Show original description

What users say about Turtle Bay

Reviews of Turtle Bay are mixed: the Lifestyle app is rated 5.0/5 from 7 App Store ratings. What users like most: excellent in-restaurant service and staff friendliness, high-quality cocktails and drinks selection. Top complaints: app crashes and won't open, app login issues and authentication errors. Summarized from real user reviews.

Positive things

  • 👍Excellent in-restaurant service and staff friendliness
  • 🍹High-quality cocktails and drinks selection
  • 🍽️Delicious Caribbean food
  • 🎉Great atmosphere and ambiance
  • 💰Valuable loyalty rewards program with turtles and vouchers
  • 🎁Generous birthday discounts and perks
  • 📱App enables easy booking and discount application
  • 🚀Fast food delivery when working properly
  • 🎵Excellent reggae music and Caribbean vibe

Negative things

  • 🐛App crashes and won't open
  • 🐛App login issues and authentication errors
  • ⏱️Slow service during busy periods
  • ⏱️Long wait times for drinks and food
  • 🍽️Inconsistent portion sizes
  • 🍽️Food quality inconsistencies
  • 📱App slow to load even on good WiFi
  • 🧹Cleanliness issues reported at some locations
  • 👥Understaffing during peak hours
  • 💳Discount application errors on bills
  • 🍽️Menu items frequently unavailable
See all reviews

What's New in Turtle Bay

4.1.1

July 9, 2026

Bug fixes and performance enhancement

User reviews

Most RecentHighest RatedLowest Rated

Impossible to create an account

I’ve referred a friend and send him the link to create an account but he cannot add his phone number. The phone number space is grayed out and cannot be filled in. Without phone number he cannot go further. So the £10 reward for both of us is a bit of a scam
JFJo Forrest

Still unstable

App hasn’t worked for 2 updates now - app shuts down immediately when opened !!
66615pauls

Afternoon drinking

As always great staff, great drinks and great atmosphere
HHolbyholb

Food was cold under cooked.

Food was cold under cooked.
Rraws25678

App now crashes instantly

App now crashes instantly since the end of Feb update .
So is now unusable !
It’s nw mid March and still crashes instantly- details states it should work on my phone
66615pauls
See 173 more reviews

User experience

🐞

Reported Bugs

10 issues

App crashes instantly since end of February update

Bug

App won't open - constant loading errors

Bug

Login fails with 'customer already exists' error message

Bug

App won't load perks section despite emails about vouchers

Bug

Rewards not properly credited after meals

Bug

Discounts not applied to bills despite staff confirmation

Bug

Blue Light discount not applied despite claims

Bug

App incompatible with older devices

Bug

Cyber attack affecting app functionality

Bug

Turtle rewards capped at lower amounts than earned

Bug
✨

Requested Features

7 requests

Improve app performance and loading speed

Feature

Better offline functionality for app

Feature

More frequent and varied promotional offers

Feature

Clearer explanation of how to earn and redeem rewards

Feature

Expanded menu options beyond small plates

Feature

More transparency on portion sizes

Feature

Better staff training on discount application

Feature

FAQ

What is this app about?

This app is a loyalty program for a restaurant. It allows users to earn stamps with each visit, which can be redeemed for gifts after collecting a certain number. Users also gain access to exclusive content and special offers.

How do I earn rewards?

You earn a Turtle stamp on each visit to the restaurant. After collecting 3, 6, and 9 stamps (Turtles), you will receive a gift. Keep an eye on notifications for surprise freebies.

What kind of exclusive content can I get?

Exclusive content includes birthday gifts, secret cocktails, exclusive recipes, curated playlists, and special perks for students. Turning on notifications is recommended to stay updated on all offers.

Is this app free to use?

The app itself is free to download and use. While the description doesn't explicitly mention in-app purchases, loyalty programs often involve spending money at the establishment to earn rewards.

What can I use this app for?

This app is designed for patrons of the restaurant to enhance their dining experience by earning rewards, accessing exclusive content like recipes and playlists, and receiving special offers such as birthday gifts and student perks.