Be aware
Response from developer
Hello there! Thanks for donating your time to write the feedback. We truly appreciate your feedback and are genuinely concerned about your experience. It's essential to us that you feel secure and valued while using our app. If you have specific issues or concerns, please feel free to share them. Your insights are invaluable in helping us enhance the experience for everyone. Thank you for taking the time to share your thoughts, and we hope to make your experience better moving forward. Kind regards, TV Remote for Roku Devices Support Team
You need a subscription to use a remote.
Response from developer
Hello there! Thank you for being willing to share feedback, though it is very discouraging to learn that you were left disappointed with the pricing. We're excited to introduce you to our application with a 3-day trial period, absolutely free. This is your opportunity to experience the full range of features and capabilities, and decide if it's right for you. As a token of appreciation for our valued customers, we reserve our exclusive content for those who choose to support us through a paid subscription. This allows us to continue providing high-quality services and content. Thank you for your understanding, and we look forward to having you on board. Best regards, TV Remote for Roku Devices Support Team
Do NOT download, free trial is a scam
Response from developer
Hi there! We are very grateful to you for taking the time to leave us a review and apologize for any inconvenience caused. All the transactions are done in accordance with the Apple Media Services Terms and Conditions. Untimely cancellation of the trial period may be one of the reasons of money withdrawal, but there are some more reasons , such as purchasing a subscription without free trial, as not all the subscription plans have free trial included (one year subscription plan doesn't include free trial); previously installing the application under the same Apple ID. To address this issue promptly, please contact our support team via e-mail support@rokuon-remote.com explaining the situation in detail. We understand the frustration it may cause and aim to resolve such issues efficiently. Kind regards, TV Remote for Roku Devices Support Team
Scammy
Response from developer
Hi there! Thank you for sharing your views. We’d like to clarify that TV Remote is an independent app and is not affiliated with Roku, which is clearly stated on the App Store page. Our app offers additional features, ongoing updates and compatibility improvements that are supported through optional subscription plans. Subscription pricing and billing terms are displayed by Apple before any purchase is confirmed, and users can cancel at any time through their Apple account settings. We understand that our app may not be the right fit for everyone, but we do take concerns about transparency seriously and appreciate your feedback. Thank you for trying TV Remote. Kind regards, TV Remote for Roku Devices Support Team
Subscription service
Response from developer
Hello The Sheep Man! Thanks for donating your time to write the review. It's clear that the subscription model has raised some questions for you. We appreciate your views and recognize that this might not align with everyone's expectations for a remote app. Our goal with TV Remote is to provide more than just the basic functions of a physical remote. The subscription helps support continuous app improvements, regular updates, device compatibility, connection optimization, and other smart features. We also work hard to keep the app reliable across many different software versions, which requires ongoing maintenance and development. That said, we understand that every user values apps differently, and we respect your opinion. Your feedback is very important to us and helps us improve both the app and how we communicate its value. Thank you again for giving TV Remote a try. Best regards, TV Remote for Roku Devices Support Team
Don’t buy
Response from developer
Hello there! We extend our sincere gratitude for utilizing our application. We are disheartened by your experience, and we aspire to rectify the situation. We kindly request you to get in touch with us via the support section support@rokuon-remote.com within the app, using this identical message. Kindly specify the precise model and operational system of your TV as well. This will enable our technical team to thoroughly investigate what may have transpired in your specific case. Warmest regards, TV Remote for Roku Devices Support Team
El mejor
Response from developer
Hola El mejor gracias Un! Nos conmueve profundamente tu sincero mensaje sobre el impacto que nuestra app ha tenido en ti. Comentarios como el tuyo nos inspiran a mejorar continuamente y llevar la app a nuevas alturas. Nos alegra que estés teniendo una gran experiencia y te agradeceríamos que nos ayudaras a difundirla compartiendo nuestra app con tus seres queridos. Atentamente, TV Remote for Roku Devices Support Team
100% pago
Response from developer
Olá! Agradecemos por compartilhar sua opinião sobre o preço do nosso aplicativo. Valorizamos seu feedback e entendemos seu desejo de que o aplicativo seja gratuito. Gostaríamos de informar que oferecemos um período de teste gratuito de 3 dias para todos os novos usuários. Isso permite que você explore o aplicativo e experimente seus recursos sem nenhum custo inicial. Durante esse período de teste, você pode utilizar totalmente os recursos do nosso aplicativo para ver como ele pode aprimorar sua experiência e atender às suas necessidades. Após o período de teste, oferecemos diversas opções de assinatura que desbloqueiam uma série de recursos avançados. Esses recursos premium foram projetados para oferecer a você um valor e suporte excepcionais, já que o desenvolvimento e a manutenção de um aplicativo tão robusto envolvem recursos significativos. Acreditamos que o investimento em uma assinatura valerá a pena, pois nos permite manter o aplicativo funcionando sem problemas e fornecer atualizações e suporte contínuos. Agradecemos sua compreensão e esperamos que você aproveite sua experiência com nosso aplicativo. Atenciosamente, TV Remote for Roku Devices Support Team
Hate it
Response from developer
Hello there! We greatly appreciate your usage and the rating you've given our application. We regret to learn about your encounter. Our technical team is eager to assist you in resolving this matter. If you wouldn't mind, could you kindly contact us through the support section ssupport@rokuon-remote.com within the app, using this precise message? Additionally, please provide the specific model and operational system of your TV. This will enable our technical team to delve into the potential issue that may have occurred in your unique situation. Best regards, TV Remote for Roku Devices Support Team
Not free this is a scam
Response from developer
Hi there! Thank you so much for leaving your feedback. App is in a free category because it offers an in-app purchase plan and can be installed for free, so users could try it out before making their decision about the purchase. It offers a three-day unlimited trial. According to App Store rules, apps that offer an in-app purchase model are sold in the free category. We want to clarify that all pricing details are available for review in the app before you make a purchase. We strive to ensure transparency so that users can fully understand the costs involved. If you have any further questions or need assistance, please feel free to reach out. We appreciate your input and are here to help. Best regards, TV Remote for Roku Devices Support Team
Free trail and still charged
Response from developer
Hello there! Thank you for taking the time to leave us a review. Our app clearly displays all subscription-related information when offering subscriptions. Our customers are advised about subscription conditions beforehand with full transparency. If you canceled the subscription at least 24 hours before the end of the current period, then your account should not have been charged for renewal. Kindly note that only active subscriptions can be automatically renewed. Please contact our customer support at support@rokuon-remote.com so that we could look into the matter. Kind regards, TV Remote for Roku Devices Support Team
Cancellation is IMPOSSIBLE
Response from developer
Hi there! Thanks for donating your time to write the feedback. We’re very sorry to hear that you’ve decided to unsubscribe and that you’re not completely satisfied with our application. Your feedback is important to us. To unsubscribe, please begin by navigating to your profile or account settings. Once there, look for [Subscriptions], choose our application from the list and select [Cancel Subscription]. For more detailed instructions, you can also visit Apple's official support page. If you have any issues or need further assistance, feel free to reach out to our support team at support@rokuon-remote.com. We're here to help. Kind regards, TV Remote for Roku Devices Support Team
Incorrect charge
Response from developer
Hello there! Thank you for taking the time to leave us a review. Our app clearly displays all subscription-related information when offering subscriptions. Our customers are advised about subscription conditions beforehand with full transparency. Deleting the app does not cancel your subscription and doesn't stop payment accordingly. If you canceled the subscription at least 24 hours before the end of the current period, then your account should not have been charged for renewal. Kindly note that only active subscriptions can be automatically renewed. Just drop us an email at support@rokuon-remote.com if you require any assistance. We will be happy to assist you. Kind regards, TV Remote for Roku Devices Support Team
Scam
Response from developer
Hello there! Thank you for taking the time to leave us a review. Our app clearly displays all subscription-related information when offering subscriptions. Our customers are advised about subscription conditions beforehand with full transparency. If you canceled the subscription at least 24 hours before the end of the current period, then your account should not have been charged for renewal. Kindly note that only active subscriptions can be automatically renewed. Just drop us an email at support@rokuon-remote.com if you require any assistance. We will be happy to assist you. Kind regards, TV Remote for Roku Devices Support Team
SNEAKY CHARGES
Response from developer
Hello there! Thank you for taking the time to leave us a review. Our app clearly displays all subscription-related information when offering subscriptions. Our customers are advised about subscription conditions beforehand with full transparency. If you canceled the subscription at least 24 hours before the end of the current period, then your account should not have been charged for renewal. Kindly note that only active subscriptions can be automatically renewed. Regarding your refund request, we understand that this situation is disappointing. Unfortunately, as the subscription is processed through Apple, we are limited in our ability to assist with refunds directly. We recommend reaching out to Apple Support once more, as they may be able to provide you with further options or clarify their specific refund policies. Kind regards, TV Remote for Roku Devices Support Team
Garbage app
Response from developer
Hi! It's disheartening to hear about your experience with the app and the issues with your Roku TV remote. We appreciate your feedback, as it helps us recognize areas for improvement. Your concerns about the charging for fixes are noted, and we take this seriously. Thank you for sharing your thoughts, and we hope for a better experience for you in the future. Kind regards, TV Remote for Roku Devices Support Team
Doesn’t help at all
Response from developer
Hi there! We greatly appreciate your usage and rating you've given our application. We regret to learn about your encounter. Our technical team is eager to assist you in resolving this matter. If you wouldn't mind, could you kindly contact us through the support section support@rokuon-remote.com within the app, using this precise message? Additionally, please provide the specific model and operational system of your TV. This will enable our technical team to delve into the potential issue that may have occurred in your unique situation. Kind regards, TV Remote for Roku Devices Support Team
Booty
Response from developer
Hi! It’s perplexing that you're experiencing issues with our app connecting to your Roku device while others seem to work fine. We appreciate your feedback and are always eager to learn from our users. If you have more details about the connection problem, please consider contacting us at support@rokuon-remote.com so we can better assist you. Thank you for sharing your thoughts! Remote Control TV Assistant Support Team
Difficult
Best Roku🫶🏻
Response from developer
Hi Angela RockStar01! Thank you for sharing what our app means to you. These are the types of messages that motivate us to keep on striving to make the app the best it can be. We're so happy that you are enjoying our app. We hope that you will continue to support us by sharing our app with your friends and family. Sincerely yours, Remote Control TV Assistant Support Team
