Be aware
Response from developer
Hello there! Thanks for donating your time to write the feedback. We truly appreciate your feedback and are genuinely concerned about your experience. It's essential to us that you feel secure and valued while using our app. If you have specific issues or concerns, please feel free to share them. Your insights are invaluable in helping us enhance the experience for everyone. Thank you for taking the time to share your thoughts, and we hope to make your experience better moving forward. Kind regards, TV Remote for Roku Devices Support Team
You need a subscription to use a remote.
Response from developer
Hello there! Thank you for being willing to share feedback, though it is very discouraging to learn that you were left disappointed with the pricing. We're excited to introduce you to our application with a 3-day trial period, absolutely free. This is your opportunity to experience the full range of features and capabilities, and decide if it's right for you. As a token of appreciation for our valued customers, we reserve our exclusive content for those who choose to support us through a paid subscription. This allows us to continue providing high-quality services and content. Thank you for your understanding, and we look forward to having you on board. Best regards, TV Remote for Roku Devices Support Team
Do NOT download, free trial is a scam
Response from developer
Hi there! We are very grateful to you for taking the time to leave us a review and apologize for any inconvenience caused. All the transactions are done in accordance with the Apple Media Services Terms and Conditions. Untimely cancellation of the trial period may be one of the reasons of money withdrawal, but there are some more reasons , such as purchasing a subscription without free trial, as not all the subscription plans have free trial included (one year subscription plan doesn't include free trial); previously installing the application under the same Apple ID. To address this issue promptly, please contact our support team via e-mail support@rokuon-remote.com explaining the situation in detail. We understand the frustration it may cause and aim to resolve such issues efficiently. Kind regards, TV Remote for Roku Devices Support Team
Scammy
Response from developer
Hi there! Thank you for sharing your views. We’d like to clarify that TV Remote is an independent app and is not affiliated with Roku, which is clearly stated on the App Store page. Our app offers additional features, ongoing updates and compatibility improvements that are supported through optional subscription plans. Subscription pricing and billing terms are displayed by Apple before any purchase is confirmed, and users can cancel at any time through their Apple account settings. We understand that our app may not be the right fit for everyone, but we do take concerns about transparency seriously and appreciate your feedback. Thank you for trying TV Remote. Kind regards, TV Remote for Roku Devices Support Team
Subscription service
Response from developer
Hello The Sheep Man! Thanks for donating your time to write the review. It's clear that the subscription model has raised some questions for you. We appreciate your views and recognize that this might not align with everyone's expectations for a remote app. Our goal with TV Remote is to provide more than just the basic functions of a physical remote. The subscription helps support continuous app improvements, regular updates, device compatibility, connection optimization, and other smart features. We also work hard to keep the app reliable across many different software versions, which requires ongoing maintenance and development. That said, we understand that every user values apps differently, and we respect your opinion. Your feedback is very important to us and helps us improve both the app and how we communicate its value. Thank you again for giving TV Remote a try. Best regards, TV Remote for Roku Devices Support Team
