The experience and connectivity issue
Always got disconnected automatically while running the app in the background. Some features are not reflecting in the app now previously, when I install the first time this app, I have the control to turn off the indicator automatically, some kind of a second or something like that increase or decrease the brightness of the speedometer, so many things will gone now, I could see a kind of a technical issue or something like that. The company removed it. We never know, but you are, the main thing is that the user interface is really bad, and it is really uncluttered like it is not easy to use for adult people. I can say that and yeah so many books are there in the app. It takes too much time to load and do something on the app first of all fix the connectivity issue that is the main concerning thing for me.
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Several Issues Affecting User Experience
The TVS Connect app has useful SmartConnect features, but there are several issues that affect the overall user experience:
1. Fuel Range/Distance Issue
After filling the fuel tank completely, the distance/range from full tank to empty is not displayed correctly. It seems there may be an issue with values above 100 km, while values below 100 km appear to be working correctly.
2. Assets Download Error
Every time I open the app, an “Assets Download” related error appears. This happens repeatedly on every app launch and needs to be fixed.
3. Unable to Delete Vehicle
After adding a vehicle, the Delete/Remove option is disabled when only one vehicle is added. There should be an option to remove the vehicle if the user wants to unlink or change it.
4. Map/Navigation & MAC ID Issue
When accessing the map through vehicle navigation, it frequently fails to load. Sometimes a “MAC ID not found” error is displayed, making the navigation feature unreliable.
Overall, the SmartConnect features are useful, but these bugs should be addressed to make the app more reliable and user-friendly. Hopefully, these issues will be resolved in the upcoming updates.
1. Fuel Range/Distance Issue
After filling the fuel tank completely, the distance/range from full tank to empty is not displayed correctly. It seems there may be an issue with values above 100 km, while values below 100 km appear to be working correctly.
2. Assets Download Error
Every time I open the app, an “Assets Download” related error appears. This happens repeatedly on every app launch and needs to be fixed.
3. Unable to Delete Vehicle
After adding a vehicle, the Delete/Remove option is disabled when only one vehicle is added. There should be an option to remove the vehicle if the user wants to unlink or change it.
4. Map/Navigation & MAC ID Issue
When accessing the map through vehicle navigation, it frequently fails to load. Sometimes a “MAC ID not found” error is displayed, making the navigation feature unreliable.
Overall, the SmartConnect features are useful, but these bugs should be addressed to make the app more reliable and user-friendly. Hopefully, these issues will be resolved in the upcoming updates.
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Disappointed with app features and performance
I am disappointed with the TVS iQube ST app experience. The app is slow, frequently fails to connect to the scooter, and many advertised features either do not work or are missing.
Despite charging an annual subscription fee for connected features such as music control, call notifications, live location tracking, maps and other smart functions, these features are unreliable or completely unavailable. In particular, there is no functional music control or monitoring feature, even though it is promoted as part of the connected experience.
Overall, the app performance and connectivity need significant improvement. Customers should not be charged for premium features that are non-functional or unavailable. I request TVS to improve the app's stability, fix connectivity issues, and ensure that all promised features work as advertised before continuing to charge subscription fees.
Despite charging an annual subscription fee for connected features such as music control, call notifications, live location tracking, maps and other smart functions, these features are unreliable or completely unavailable. In particular, there is no functional music control or monitoring feature, even though it is promoted as part of the connected experience.
Overall, the app performance and connectivity need significant improvement. Customers should not be charged for premium features that are non-functional or unavailable. I request TVS to improve the app's stability, fix connectivity issues, and ensure that all promised features work as advertised before continuing to charge subscription fees.
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Response from developer
Thank you so much for reaching out to us. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18005721818.
Add this missing feature
One important feature that's currently missing is the ability to share locations directly from other apps.
For example, in the Ather app, I can share a location directly from Google Maps or another app, and it instantly opens the destination for navigation on the scooter's screen. This makes the navigation experience much more seamless.
In the TVS app, however, I have to manually search for every destination. This becomes frustrating because:
Some locations can't be found through search.
If a friend shares their live location or a Google Maps pin via WhatsApp or another app, I can't share it directly to the TVS app to start navigation.
It would be a great improvement to support receiving shared locations (Google Maps links, dropped pins, coordinates, and shared locations from other apps) directly in the TVS app and sending them to the vehicle for navigation with a single tap.
This version is concise, clearly explains the problem, provides a real-world comparison, and ends with a specific feature request.
For example, in the Ather app, I can share a location directly from Google Maps or another app, and it instantly opens the destination for navigation on the scooter's screen. This makes the navigation experience much more seamless.
In the TVS app, however, I have to manually search for every destination. This becomes frustrating because:
Some locations can't be found through search.
If a friend shares their live location or a Google Maps pin via WhatsApp or another app, I can't share it directly to the TVS app to start navigation.
It would be a great improvement to support receiving shared locations (Google Maps links, dropped pins, coordinates, and shared locations from other apps) directly in the TVS app and sending them to the vehicle for navigation with a single tap.
This version is concise, clearly explains the problem, provides a real-world comparison, and ends with a specific feature request.
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Response from developer
Thanks so much for reaching out to us, Hari. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN/Chassis No. details or Call us at 18002587111 for ICE vehicles & 18005721818 for EV.
Tvs connect application not Synced to IQube since yesterday
From yesterday night i observed that my iqube data is not syncing i waited upto 24hrs so that i could know what’s happening and later raised a complaint. I contacted my mobile to iqube using tvs connect application there i observed that the data synced yesterday and even also i used my bike for 60km the charging was showing 90, no recent navigation available only i can see yesterdays location of my vehicle, when charging also there is no indication that your iqube is in charging, and when i start ride or on vehicle also there is no change in application. It only shows your vehicle is locked and safe. I re installed application and tried many ways also customer executive also guide me but no change in application I don’t know is that a problem with application or my iqube which i have purchased 15 days ago.
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Response from developer
Thanks so much for reaching out to us, Dheeraj. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18005721818.
