Disappointed with app features and performance
I am disappointed with the TVS iQube ST app experience. The app is slow, frequently fails to connect to the scooter, and many advertised features either do not work or are missing.
Despite charging an annual subscription fee for connected features such as music control, call notifications, live location tracking, maps and other smart functions, these features are unreliable or completely unavailable. In particular, there is no functional music control or monitoring feature, even though it is promoted as part of the connected experience.
Overall, the app performance and connectivity need significant improvement. Customers should not be charged for premium features that are non-functional or unavailable. I request TVS to improve the app's stability, fix connectivity issues, and ensure that all promised features work as advertised before continuing to charge subscription fees.
Despite charging an annual subscription fee for connected features such as music control, call notifications, live location tracking, maps and other smart functions, these features are unreliable or completely unavailable. In particular, there is no functional music control or monitoring feature, even though it is promoted as part of the connected experience.
Overall, the app performance and connectivity need significant improvement. Customers should not be charged for premium features that are non-functional or unavailable. I request TVS to improve the app's stability, fix connectivity issues, and ensure that all promised features work as advertised before continuing to charge subscription fees.
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Response from developer
" Thank you so much for reaching out to us. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18005721818. "
Add this missing feature
One important feature that's currently missing is the ability to share locations directly from other apps.
For example, in the Ather app, I can share a location directly from Google Maps or another app, and it instantly opens the destination for navigation on the scooter's screen. This makes the navigation experience much more seamless.
In the TVS app, however, I have to manually search for every destination. This becomes frustrating because:
Some locations can't be found through search.
If a friend shares their live location or a Google Maps pin via WhatsApp or another app, I can't share it directly to the TVS app to start navigation.
It would be a great improvement to support receiving shared locations (Google Maps links, dropped pins, coordinates, and shared locations from other apps) directly in the TVS app and sending them to the vehicle for navigation with a single tap.
This version is concise, clearly explains the problem, provides a real-world comparison, and ends with a specific feature request.
For example, in the Ather app, I can share a location directly from Google Maps or another app, and it instantly opens the destination for navigation on the scooter's screen. This makes the navigation experience much more seamless.
In the TVS app, however, I have to manually search for every destination. This becomes frustrating because:
Some locations can't be found through search.
If a friend shares their live location or a Google Maps pin via WhatsApp or another app, I can't share it directly to the TVS app to start navigation.
It would be a great improvement to support receiving shared locations (Google Maps links, dropped pins, coordinates, and shared locations from other apps) directly in the TVS app and sending them to the vehicle for navigation with a single tap.
This version is concise, clearly explains the problem, provides a real-world comparison, and ends with a specific feature request.
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Tvs connect application not Synced to IQube since yesterday
From yesterday night i observed that my iqube data is not syncing i waited upto 24hrs so that i could know what’s happening and later raised a complaint. I contacted my mobile to iqube using tvs connect application there i observed that the data synced yesterday and even also i used my bike for 60km the charging was showing 90, no recent navigation available only i can see yesterdays location of my vehicle, when charging also there is no indication that your iqube is in charging, and when i start ride or on vehicle also there is no change in application. It only shows your vehicle is locked and safe. I re installed application and tried many ways also customer executive also guide me but no change in application I don’t know is that a problem with application or my iqube which i have purchased 15 days ago.
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Complaint Regarding TVS Raider Frequent Engine Stalling and Service Center Negligence
Dear TVS Customer Support Team,
I am writing to raise a complaint regarding my TVS Raider motorcycle, which is facing a serious technical issue. The bike frequently switches off while riding, and it also stalls automatically when I reduce speed. This is creating a safety risk and causing significant inconvenience during daily use.
The motorcycle is relatively new, and only two scheduled services have been completed so far. Despite this, the problem persists and appears to be getting worse.
I have visited the authorized showroom/service center multiple times to resolve the issue. However, instead of providing a proper solution, I have repeatedly been asked to come back after two days, then again after another two days. For the last several days, I have been continuously delayed without any effective action being taken.
What is even more disappointing is that the service center staff have informed me that the issue cannot be resolved immediately and have mentioned that they are waiting for approval or support from the company. As a customer, I find this response unacceptable.
I purchased this motorcycle with trust in the TVS brand, and I expect prompt and professional support. I request you to kindly look into this matter on priority and ensure that my motorcycle is inspected and repaired at the earliest. If necessary, please coordinate directly with the concerned service center to resolve the issue without further delay.
I would appreciate a quick response and a permanent solution to this problem.
Thank you.
Regards
I am writing to raise a complaint regarding my TVS Raider motorcycle, which is facing a serious technical issue. The bike frequently switches off while riding, and it also stalls automatically when I reduce speed. This is creating a safety risk and causing significant inconvenience during daily use.
The motorcycle is relatively new, and only two scheduled services have been completed so far. Despite this, the problem persists and appears to be getting worse.
I have visited the authorized showroom/service center multiple times to resolve the issue. However, instead of providing a proper solution, I have repeatedly been asked to come back after two days, then again after another two days. For the last several days, I have been continuously delayed without any effective action being taken.
What is even more disappointing is that the service center staff have informed me that the issue cannot be resolved immediately and have mentioned that they are waiting for approval or support from the company. As a customer, I find this response unacceptable.
I purchased this motorcycle with trust in the TVS brand, and I expect prompt and professional support. I request you to kindly look into this matter on priority and ensure that my motorcycle is inspected and repaired at the earliest. If necessary, please coordinate directly with the concerned service center to resolve the issue without further delay.
I would appreciate a quick response and a permanent solution to this problem.
Thank you.
Regards
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Response from developer
Thanks so much for reaching out to us, Yash. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18002587111.
App not working
I am writing this review to share my honest feedback regarding the TVS SmartXonnect app. When investing in a modern vehicle with smart features, a rider naturally expects a seamless and reliable tech-driven experience. Unfortunately, the current state of this app is highly frustrating, making the advanced features feel like a complete waste of money.
The core problems lie in navigation and overall connectivity. The communication between the app and the vehicle's digital console is extremely poor. Multiple times, the map completely fails to appear on the screen. Even when it does load, it gets stuck in a continuous loop of crashing and restarting, failing to recalibrate or correct the route. This makes relying on it during rides impossible. Furthermore, the Bluetooth connectivity is highly erratic; it constantly connects and disconnects throughout the journey, rendering features like turn-by-turn navigation and call alerts completely useless and distracting.
Another major disappointment is the absolute lack of useful data on the odometer dashboard. Apart from displaying basic updates like total kilometers traveled and average mileage, the console offers no deep insights into the vehicle’s condition. Critical parameters that one would expect from a premium connected vehicle—such as real-time engine heating, engine health status, and performance analytics—are completely missing. We paid a premium price specifically for these smart functionalities, but they offer no real value in their current state. To add to the frustration, the voice assist feature has also completely stopped working.
TVS needs to understand that software performance is just as crucial as mechanical reliability. The development team must urgently work on fixing these bugs, improving Bluetooth stability, and unlocking comprehensive engine diagnostics. I strongly urge the company to improve this system immediately to restore consumer trust.
The core problems lie in navigation and overall connectivity. The communication between the app and the vehicle's digital console is extremely poor. Multiple times, the map completely fails to appear on the screen. Even when it does load, it gets stuck in a continuous loop of crashing and restarting, failing to recalibrate or correct the route. This makes relying on it during rides impossible. Furthermore, the Bluetooth connectivity is highly erratic; it constantly connects and disconnects throughout the journey, rendering features like turn-by-turn navigation and call alerts completely useless and distracting.
Another major disappointment is the absolute lack of useful data on the odometer dashboard. Apart from displaying basic updates like total kilometers traveled and average mileage, the console offers no deep insights into the vehicle’s condition. Critical parameters that one would expect from a premium connected vehicle—such as real-time engine heating, engine health status, and performance analytics—are completely missing. We paid a premium price specifically for these smart functionalities, but they offer no real value in their current state. To add to the frustration, the voice assist feature has also completely stopped working.
TVS needs to understand that software performance is just as crucial as mechanical reliability. The development team must urgently work on fixing these bugs, improving Bluetooth stability, and unlocking comprehensive engine diagnostics. I strongly urge the company to improve this system immediately to restore consumer trust.
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Response from developer
Thanks so much for reaching out to us. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18002587111.
