Disappointed with app features and performance
Despite charging an annual subscription fee for connected features such as music control, call notifications, live location tracking, maps and other smart functions, these features are unreliable or completely unavailable. In particular, there is no functional music control or monitoring feature, even though it is promoted as part of the connected experience.
Overall, the app performance and connectivity need significant improvement. Customers should not be charged for premium features that are non-functional or unavailable. I request TVS to improve the app's stability, fix connectivity issues, and ensure that all promised features work as advertised before continuing to charge subscription fees.
Response from developer
" Thank you so much for reaching out to us. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18005721818. "
Add this missing feature
For example, in the Ather app, I can share a location directly from Google Maps or another app, and it instantly opens the destination for navigation on the scooter's screen. This makes the navigation experience much more seamless.
In the TVS app, however, I have to manually search for every destination. This becomes frustrating because:
Some locations can't be found through search.
If a friend shares their live location or a Google Maps pin via WhatsApp or another app, I can't share it directly to the TVS app to start navigation.
It would be a great improvement to support receiving shared locations (Google Maps links, dropped pins, coordinates, and shared locations from other apps) directly in the TVS app and sending them to the vehicle for navigation with a single tap.
This version is concise, clearly explains the problem, provides a real-world comparison, and ends with a specific feature request.
Tvs connect application not Synced to IQube since yesterday
Complaint Regarding TVS Raider Frequent Engine Stalling and Service Center Negligence
I am writing to raise a complaint regarding my TVS Raider motorcycle, which is facing a serious technical issue. The bike frequently switches off while riding, and it also stalls automatically when I reduce speed. This is creating a safety risk and causing significant inconvenience during daily use.
The motorcycle is relatively new, and only two scheduled services have been completed so far. Despite this, the problem persists and appears to be getting worse.
I have visited the authorized showroom/service center multiple times to resolve the issue. However, instead of providing a proper solution, I have repeatedly been asked to come back after two days, then again after another two days. For the last several days, I have been continuously delayed without any effective action being taken.
What is even more disappointing is that the service center staff have informed me that the issue cannot be resolved immediately and have mentioned that they are waiting for approval or support from the company. As a customer, I find this response unacceptable.
I purchased this motorcycle with trust in the TVS brand, and I expect prompt and professional support. I request you to kindly look into this matter on priority and ensure that my motorcycle is inspected and repaired at the earliest. If necessary, please coordinate directly with the concerned service center to resolve the issue without further delay.
I would appreciate a quick response and a permanent solution to this problem.
Thank you.
Regards
Response from developer
Thanks so much for reaching out to us, Yash. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18002587111.
App not working
The core problems lie in navigation and overall connectivity. The communication between the app and the vehicle's digital console is extremely poor. Multiple times, the map completely fails to appear on the screen. Even when it does load, it gets stuck in a continuous loop of crashing and restarting, failing to recalibrate or correct the route. This makes relying on it during rides impossible. Furthermore, the Bluetooth connectivity is highly erratic; it constantly connects and disconnects throughout the journey, rendering features like turn-by-turn navigation and call alerts completely useless and distracting.
Another major disappointment is the absolute lack of useful data on the odometer dashboard. Apart from displaying basic updates like total kilometers traveled and average mileage, the console offers no deep insights into the vehicle’s condition. Critical parameters that one would expect from a premium connected vehicle—such as real-time engine heating, engine health status, and performance analytics—are completely missing. We paid a premium price specifically for these smart functionalities, but they offer no real value in their current state. To add to the frustration, the voice assist feature has also completely stopped working.
TVS needs to understand that software performance is just as crucial as mechanical reliability. The development team must urgently work on fixing these bugs, improving Bluetooth stability, and unlocking comprehensive engine diagnostics. I strongly urge the company to improve this system immediately to restore consumer trust.
Response from developer
Thanks so much for reaching out to us. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18002587111.
Needs enhancement
1. Each time i open the app, it says assets download link not found
2. If not connected to bluetooth to the vehicle no past history found
3. Each time i open the app it asks for my state
I really hope this app gets an upgrade where i can see history of places travelled, kms ran when not connected. My location information is saved by default and only i can update if the location I’m currently in seems different. Get a notification when tank gets empty or near to it. Etc.
Response from developer
Thanks so much for reaching out to us, Panjigar. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN/Chassis No. details or Call us at 18002587111 for ICE vehicles & 18005721818 for EV.
SmartXonnect Navigation Not Working Properly on iOS
I recently purchased the TVS Jupiter 125 SmartXonnect Top Variant, and I am facing issues with the iOS TVS Connect app and SmartXonnect navigation feature.
When I try to start Turn-by-Turn Navigation, the route is selected in the app, but the navigation never actually starts properly. On the scooter’s digital display, it shows the message: “Smart Navigation Assist is Off”, and no navigation guidance appears.
I have already:
Enabled all permissions
Set Location access to “Always”
Enabled Bluetooth permissions
Re-paired the scooter and reinstalled the app
Still, the issue persists.
Also, the navigation experience is not working like normal Google Maps navigation. It seems to be using Mappls/MapMyIndia integration, but the navigation session itself is not starting correctly between the app and scooter display.
Another issue is regarding Voice Assist. The app highlights/supports Voice Assist features, but there is no option or section available anywhere in the iOS app for Voice Assist.
Please check if this is an issue with the iOS version of the app or the SmartXonnect integration and provide a fix as soon as possible.
Vehicle: TVS Jupiter 125 SmartXonnect (Top Variant)
Platform: iPhone (iOS)
Response from developer
Thanks so much for reaching out to us, Ashif. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18002587111.
Way behind other connect apps
Response from developer
Thanks so much for reaching out to us, Mahe. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN/Chassis No. details or Call us at 18002587111 for ICE vehicles & 18005721818 for EV.
Great Assistance
Response from developer
Thanks so much for reaching out to us, Rishu. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18002587111.
TVS Connect: A Disappointing Experience
I recently downloaded the TVS Connect app to keep track of my motorcycle's service history and other details. However, I was quickly disappointed with the app's performance and user experience.
One of the most significant issues I encountered was the app's excessive battery drain. Even when I wasn't actively using the app, it would drain my phone's battery at an alarming rate. This made it unusable for extended periods, especially when I was on the road.
The user interface (UI) of the app is also quite clunky and outdated. It feels sluggish and unresponsive, making it difficult to navigate and access the information I needed. The layout is also confusing and unintuitive, requiring me to spend a lot of time searching for specific features.
Another major problem I faced was with the map feature. The app's map was not updated with the latest road closures and traffic conditions, leading to inaccurate route suggestions and wasted time. Additionally, the map would often take a long time to load or would automatically close when I tried to relocate it.
Overall, I found the TVS Connect app to be a frustrating and unreliable experience. The excessive battery drain, outdated UI, and inaccurate map make it difficult to use and recommend. I hope that TVS will address these issues and improve the app's performance in future updates.
Response from developer
Thanks so much for reaching out to us. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN/Chassis No. details or Call us at 18002587111 for ICE vehicles & 18005721818 for EV.
Disappointing app
Another major issue is connectivity. The app frequently struggles to maintain a stable connection with the bike. I’ve had multiple instances where it failed to sync, leaving me with incomplete or inaccurate data. This defeats the entire purpose of having a smart connected vehicle. The GPS tracking feature is also inconsistent, often showing incorrect locations or failing to load entirely.
The app’s performance is slow and buggy. It takes forever to load, crashes unexpectedly, and some features like trip data and vehicle stats either don’t update in real time or don’t work at all. The lack of regular updates to fix these issues further worsens the experience.
Response from developer
Thanks so much for reaching out to us. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN/Chassis No. details or Call us at 18002587111 for ICE vehicles & 18005721818 for EV.
Very poor experience with ronin
I impressed the bike look and all
As a rider bike is not a machine this is emotion for us
I was happy but when I was my first service I visited nik auto Chandigarh
And waiting whole day when they handover me bike I just check everything is all right . And I going to Himachal after 20 km my engine start leaking fuel and I was just driving I am on a express way and it’s night time there is smoke and it’s to much burning and I feel scared what happens and I called to tvs and they guys are not responding and I have to come back again to service station next morning they forget to tight the seal and agin same thing happened it’s leaking again and my 3 days are waste on there workshop
And I evry service if you have problem on your bike and you visit tvs workshop they guys make it more complicated and they charged too much for there service and after you paying such a this amount and not satisfied is not good for a customer
They have very poor service and very bad behaviour
They only think customer is fool and we only loot there money not resolve their problem
A bike is many boy dream and my personal experience with tvs please is you have budget then go for another good brand because their highest authority also highlighte your concern not solve .after buy tvs ronni you have to suffer even paying a double price service amount
And the guys on their workshop they just behave rudely after you share your issue they won’t thing to resolve so
I just say don’t go with this bike
Other wise your mental peace will be distroy
Response from developer
Hi Umesh, we'd be happy to discuss this situation with you. Please call us at 18002587111 or write to us in the TVS Connect App. You can do so by opening the TVS Connect app > Menu > Feedback.
Crapy app, useless smart connect
Update: they refunded the order amount.
I have updated the app but now
6. there is no option to navigate to place, I don’t see option for navigation assist in app.
Response from developer
This is concerning. So that we can look into this with you, please call us at 18002587111 or write to us in the TVS Connect app > Menu > Feedback. We thank you for your patience.
could have been better
Removed 1 * today battery drained by 46% for 40 mins usage. i also found that after i closed the application it was still using location in background. Uninstalled the worst app i ever had
Response from developer
We can certainly look a bit more into this with you. Please give us a call at 18002587111 or write to us in the TVS Connect app > Menu > Feedback so that we could understand your concern better.
Hopeless app
Turn Location from always on to only when app is used -R310
For eg:
AirPods or bluetooth device like earphone connect automatically with the phone when it is turned on
We would love see this same feature please
1. Location to - while using the app
2. App must automatically connect even if the app is closed with the vehicle when the vehicle is turned on like earphone or AirPods like that
Please update these 2 features it would be so helpful and useful ❤️🔥 RR310🌟
Very Inconsistent
Unable to connect on my NTORQ 125
The TVS Assistance once replied with the complaint long time ago that they are rollling out the SmartXConnect feature to the older NTORQs out there but I feel that they didn’t actually have any concern for their older customers.
What’s the use of owning India’s First Bluetooth Enabled Scooter if the customers can’t even use the features?
Verily disappointed. I hope TVS would look into the matter and update the app if there’s any bug and roll out the full features of the app to all the customers asap.
App works fine but runs in background all the time
* Can you guys fix it so it only runs in the background if the phone is connected to bike?
* Why does it need to access the location all the time even while running in background and not connected to the app? Can the feature that needs access to location optional so core app experience isn’t tied down to the not so important features ?
Awesome BLE Enabled Application
I am giving high five to this application.
