TVS Connect User Reviews

Customer Experience

Positive experience15.0% of reviews
Neutral25.0% of reviews
Negative experience60.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is TVS Connect Safe?

TVS Connect appears safe based on user ratings. AppsHunter Safety Score for TVS Connect is 93/100.

This assessment is based on 31,522 user ratings, with an App Store average of 4.6/5.

Is TVS Connect Legit?

TVS Connect appears to be a legitimate app. AppsHunter Legitimacy Score for TVS Connect is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Disappointed with app features and performance

I am disappointed with the TVS iQube ST app experience. The app is slow, frequently fails to connect to the scooter, and many advertised features either do not work or are missing.
Despite charging an annual subscription fee for connected features such as music control, call notifications, live location tracking, maps and other smart functions, these features are unreliable or completely unavailable. In particular, there is no functional music control or monitoring feature, even though it is promoted as part of the connected experience.

Overall, the app performance and connectivity need significant improvement. Customers should not be charged for premium features that are non-functional or unavailable. I request TVS to improve the app's stability, fix connectivity issues, and ensure that all promised features work as advertised before continuing to charge subscription fees.
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Response from developer

" Thank you so much for reaching out to us. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18005721818. "

Add this missing feature

One important feature that's currently missing is the ability to share locations directly from other apps.

For example, in the Ather app, I can share a location directly from Google Maps or another app, and it instantly opens the destination for navigation on the scooter's screen. This makes the navigation experience much more seamless.

In the TVS app, however, I have to manually search for every destination. This becomes frustrating because:

Some locations can't be found through search.
If a friend shares their live location or a Google Maps pin via WhatsApp or another app, I can't share it directly to the TVS app to start navigation.
It would be a great improvement to support receiving shared locations (Google Maps links, dropped pins, coordinates, and shared locations from other apps) directly in the TVS app and sending them to the vehicle for navigation with a single tap.
This version is concise, clearly explains the problem, provides a real-world comparison, and ends with a specific feature request.
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Tvs connect application not Synced to IQube since yesterday

From yesterday night i observed that my iqube data is not syncing i waited upto 24hrs so that i could know what’s happening and later raised a complaint. I contacted my mobile to iqube using tvs connect application there i observed that the data synced yesterday and even also i used my bike for 60km the charging was showing 90, no recent navigation available only i can see yesterdays location of my vehicle, when charging also there is no indication that your iqube is in charging, and when i start ride or on vehicle also there is no change in application. It only shows your vehicle is locked and safe. I re installed application and tried many ways also customer executive also guide me but no change in application I don’t know is that a problem with application or my iqube which i have purchased 15 days ago.
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Complaint Regarding TVS Raider Frequent Engine Stalling and Service Center Negligence

Dear TVS Customer Support Team,

I am writing to raise a complaint regarding my TVS Raider motorcycle, which is facing a serious technical issue. The bike frequently switches off while riding, and it also stalls automatically when I reduce speed. This is creating a safety risk and causing significant inconvenience during daily use.

The motorcycle is relatively new, and only two scheduled services have been completed so far. Despite this, the problem persists and appears to be getting worse.

I have visited the authorized showroom/service center multiple times to resolve the issue. However, instead of providing a proper solution, I have repeatedly been asked to come back after two days, then again after another two days. For the last several days, I have been continuously delayed without any effective action being taken.

What is even more disappointing is that the service center staff have informed me that the issue cannot be resolved immediately and have mentioned that they are waiting for approval or support from the company. As a customer, I find this response unacceptable.

I purchased this motorcycle with trust in the TVS brand, and I expect prompt and professional support. I request you to kindly look into this matter on priority and ensure that my motorcycle is inspected and repaired at the earliest. If necessary, please coordinate directly with the concerned service center to resolve the issue without further delay.

I would appreciate a quick response and a permanent solution to this problem.

Thank you.

Regards
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Response from developer

Thanks so much for reaching out to us, Yash. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18002587111.

App not working

I am writing this review to share my honest feedback regarding the TVS SmartXonnect app. When investing in a modern vehicle with smart features, a rider naturally expects a seamless and reliable tech-driven experience. Unfortunately, the current state of this app is highly frustrating, making the advanced features feel like a complete waste of money.
The core problems lie in navigation and overall connectivity. The communication between the app and the vehicle's digital console is extremely poor. Multiple times, the map completely fails to appear on the screen. Even when it does load, it gets stuck in a continuous loop of crashing and restarting, failing to recalibrate or correct the route. This makes relying on it during rides impossible. Furthermore, the Bluetooth connectivity is highly erratic; it constantly connects and disconnects throughout the journey, rendering features like turn-by-turn navigation and call alerts completely useless and distracting.
Another major disappointment is the absolute lack of useful data on the odometer dashboard. Apart from displaying basic updates like total kilometers traveled and average mileage, the console offers no deep insights into the vehicle’s condition. Critical parameters that one would expect from a premium connected vehicle—such as real-time engine heating, engine health status, and performance analytics—are completely missing. We paid a premium price specifically for these smart functionalities, but they offer no real value in their current state. To add to the frustration, the voice assist feature has also completely stopped working.
TVS needs to understand that software performance is just as crucial as mechanical reliability. The development team must urgently work on fixing these bugs, improving Bluetooth stability, and unlocking comprehensive engine diagnostics. I strongly urge the company to improve this system immediately to restore consumer trust.
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Response from developer

Thanks so much for reaching out to us. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18002587111.

Needs enhancement

This app is a good idea and has a lot of potential but not properly implemented. I found these features not working properly
1. Each time i open the app, it says assets download link not found
2. If not connected to bluetooth to the vehicle no past history found
3. Each time i open the app it asks for my state
I really hope this app gets an upgrade where i can see history of places travelled, kms ran when not connected. My location information is saved by default and only i can update if the location I’m currently in seems different. Get a notification when tank gets empty or near to it. Etc.
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Response from developer

Thanks so much for reaching out to us, Panjigar. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN/Chassis No. details or Call us at 18002587111 for ICE vehicles & 18005721818 for EV.

SmartXonnect Navigation Not Working Properly on iOS

Hi Team,

I recently purchased the TVS Jupiter 125 SmartXonnect Top Variant, and I am facing issues with the iOS TVS Connect app and SmartXonnect navigation feature.

When I try to start Turn-by-Turn Navigation, the route is selected in the app, but the navigation never actually starts properly. On the scooter’s digital display, it shows the message: “Smart Navigation Assist is Off”, and no navigation guidance appears.

I have already:

Enabled all permissions
Set Location access to “Always”
Enabled Bluetooth permissions
Re-paired the scooter and reinstalled the app

Still, the issue persists.

Also, the navigation experience is not working like normal Google Maps navigation. It seems to be using Mappls/MapMyIndia integration, but the navigation session itself is not starting correctly between the app and scooter display.

Another issue is regarding Voice Assist. The app highlights/supports Voice Assist features, but there is no option or section available anywhere in the iOS app for Voice Assist.

Please check if this is an issue with the iOS version of the app or the SmartXonnect integration and provide a fix as soon as possible.

Vehicle: TVS Jupiter 125 SmartXonnect (Top Variant)
Platform: iPhone (iOS)
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Response from developer

Thanks so much for reaching out to us, Ashif. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18002587111.

Way behind other connect apps

This app needs a revamp. The current app does have lot of bugs. It lags tremendously. Even though TVS tried best to give connect option but if app doesn’t work as per expectations then what’s the use of connect option. App is very sluggish. Does not connect in many occasions. Map takes time to sync. In most of the time app gets connected via Bluetooth but vehicle doesn’t get connected. That’s the major issue. Altogether the facility of TVS is really appreciable but the quality of app connectivity and using functions is sluggish and boring. Many times it happens that o was about to start journey and if I put some destination location immediately map lags in function. It remains in sluggish mode even after o complete ride so practically I couldn’t use navigation. Developer of this app must revamp this app.
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Response from developer

Thanks so much for reaching out to us, Mahe. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN/Chassis No. details or Call us at 18002587111 for ICE vehicles & 18005721818 for EV.

Great Assistance

This is a great app I recently purchased a TVS Ronin and i was shocked to see that this app have this much features and some of these are very helpful but there are some problems that are need to be fixed like when I connect my bike with this app through bluetooth the doesn’t connect instantly its connects when i open the app then i have to restart the bike then it connect and sometimes it disconnects itself thats a problem and also sometimes the navigation doesn’t work too but overall the app is amazing just needs some more work in it to perfect it.
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Response from developer

Thanks so much for reaching out to us, Rishu. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN details or Call us at 18002587111.

TVS Connect: A Disappointing Experience

TVS Connect: A Disappointing Experience
I recently downloaded the TVS Connect app to keep track of my motorcycle's service history and other details. However, I was quickly disappointed with the app's performance and user experience.
One of the most significant issues I encountered was the app's excessive battery drain. Even when I wasn't actively using the app, it would drain my phone's battery at an alarming rate. This made it unusable for extended periods, especially when I was on the road.
The user interface (UI) of the app is also quite clunky and outdated. It feels sluggish and unresponsive, making it difficult to navigate and access the information I needed. The layout is also confusing and unintuitive, requiring me to spend a lot of time searching for specific features.
Another major problem I faced was with the map feature. The app's map was not updated with the latest road closures and traffic conditions, leading to inaccurate route suggestions and wasted time. Additionally, the map would often take a long time to load or would automatically close when I tried to relocate it.
Overall, I found the TVS Connect app to be a frustrating and unreliable experience. The excessive battery drain, outdated UI, and inaccurate map make it difficult to use and recommend. I hope that TVS will address these issues and improve the app's performance in future updates.
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Response from developer

Thanks so much for reaching out to us. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN/Chassis No. details or Call us at 18002587111 for ICE vehicles & 18005721818 for EV.

Disappointing app

First off, the app’s user interface feels outdated and clunky. Navigating between different sections is unintuitive, and the overall design lacks the polish you’d expect from a brand like TVS. It feels like it was hastily put together without much thought to user experience.

Another major issue is connectivity. The app frequently struggles to maintain a stable connection with the bike. I’ve had multiple instances where it failed to sync, leaving me with incomplete or inaccurate data. This defeats the entire purpose of having a smart connected vehicle. The GPS tracking feature is also inconsistent, often showing incorrect locations or failing to load entirely.

The app’s performance is slow and buggy. It takes forever to load, crashes unexpectedly, and some features like trip data and vehicle stats either don’t update in real time or don’t work at all. The lack of regular updates to fix these issues further worsens the experience.
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Response from developer

Thanks so much for reaching out to us. We appreciate you and your time. For us to understand your issues better, please drop us an email with issue details to tvsconnectsupport@tvsmotor.com with your contact number and VIN/Chassis No. details or Call us at 18002587111 for ICE vehicles & 18005721818 for EV.

Very poor experience with ronin

Last year march 2023 I purchased ronni and with tvs this is my first time experienc and it’s very poor .

I impressed the bike look and all

As a rider bike is not a machine this is emotion for us

I was happy but when I was my first service I visited nik auto Chandigarh

And waiting whole day when they handover me bike I just check everything is all right . And I going to Himachal after 20 km my engine start leaking fuel and I was just driving I am on a express way and it’s night time there is smoke and it’s to much burning and I feel scared what happens and I called to tvs and they guys are not responding and I have to come back again to service station next morning they forget to tight the seal and agin same thing happened it’s leaking again and my 3 days are waste on there workshop

And I evry service if you have problem on your bike and you visit tvs workshop they guys make it more complicated and they charged too much for there service and after you paying such a this amount and not satisfied is not good for a customer

They have very poor service and very bad behaviour

They only think customer is fool and we only loot there money not resolve their problem

A bike is many boy dream and my personal experience with tvs please is you have budget then go for another good brand because their highest authority also highlighte your concern not solve .after buy tvs ronni you have to suffer even paying a double price service amount

And the guys on their workshop they just behave rudely after you share your issue they won’t thing to resolve so

I just say don’t go with this bike

Other wise your mental peace will be distroy
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Response from developer

Hi Umesh, we'd be happy to discuss this situation with you. Please call us at 18002587111 or write to us in the TVS Connect App. You can do so by opening the TVS Connect app > Menu > Feedback.

Crapy app, useless smart connect

I bought the bike for smart feature but now I regret it badly. I call go on with list of issue but I will point out some of the issue here 1. Throw index was outside bound in shop tab 2. When I order accessories amount was debited but order us not created 3. It’s forcefully asking me to use location in always, I don’t know why do they need location when we don’t use app at all. 4. There is no back button option once go to detail you have to click home again 5. There is more but my hand is paining will update later.

Update: they refunded the order amount.
I have updated the app but now
6. there is no option to navigate to place, I don’t see option for navigation assist in app.
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Response from developer

This is concerning. So that we can look into this with you, please call us at 18002587111 or write to us in the TVS Connect app > Menu > Feedback. We thank you for your patience.

could have been better

The app drains mobile battery even when not on rides . This is due to location being used in background, why location needed when i don't need to use the app. The maps are usefull when the destination is searchable. Just imagine you going to your friends home using a location shared by your friend . You cannot use that location in the app. Also the navigation indication is 90% accurate , sometime the distance gets updated with a delay and you miss a road that you should have taken. Maps useful for long rides but not in city roads

Removed 1 * today battery drained by 46% for 40 mins usage. i also found that after i closed the application it was still using location in background. Uninstalled the worst app i ever had
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Response from developer

We can certainly look a bit more into this with you. Please give us a call at 18002587111 or write to us in the TVS Connect app > Menu > Feedback so that we could understand your concern better.

Hopeless app

Most hopeless app and service I have ever seen till date. It’s been 3 days since I have booked a service on the app . There is no response there. I have called the customer care number. They told me that the tickets raised through the app don’t get serviced. Also, the customer care has only been able to help me with an address of the service centre which I already got from Google. They cannot help me book a service. If I have to get the number and address of the service centre and call them directly to book the service, then this app as well as the entire customer centre team is useless and just a waste of money. Really disappointed by this treatment and lack of process. Will never recommend anyone
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Turn Location from always on to only when app is used -R310

Hi I’m using iPhone and due to this app battery is draining so fast and battery life is reducing because it uses location always or else it is not connecting with the vehicle. so please tvs update the app like only to use location while using the app and when the app is in background running and if the app is closed using the bluetooth the app must be reconnect with RR310 even the app is closed using bluetooth. Please bring this update in the TFT console.
For eg:
AirPods or bluetooth device like earphone connect automatically with the phone when it is turned on
We would love see this same feature please

1. Location to - while using the app
2. App must automatically connect even if the app is closed with the vehicle when the vehicle is turned on like earphone or AirPods like that

Please update these 2 features it would be so helpful and useful ❤️‍🔥 RR310🌟
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Very Inconsistent

Too many 1 Star Ratings for the App but the Developers doesn’t bother to address the issues. This App is a Hit or Miss, it’ll work sometime and it doesn’t most of the time. Using this in my iPhone 11, the App stays Active in the background and drains the battery like crazy. Also the location is always being tracked in the background. I understand the need for the background activity but timeout feature for the background service while the Phone is not connected to the vehicle would be much appreciated. Also using MapMyIndia for Navigation? What a joke. This App in its current state is a novelty, no real purpose for me other than to set my name while turning on the vehicle. Note to Devs: Fix the background activity to save battery on the iPhone, Change to Google Maps or Apple Maps and finally Improve the UI.
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Unable to connect on my NTORQ 125

I’m on iOS 13.5 with my iPhone SE. After installing the app and putting all the details like entering the chassis number of my TVS NTORQ 125 which I bought in November 2018, the connection fails every time. While trying to pair and by clicking ‘Connect’ in the app sometimes the Bluetooth ID associated with my NTORQ shows, but even after clicking on that it doesn’t connect at all. I’ve tried this several times turning on/off the Bluetooth and even by switching on/off my iPhone.
The TVS Assistance once replied with the complaint long time ago that they are rollling out the SmartXConnect feature to the older NTORQs out there but I feel that they didn’t actually have any concern for their older customers.
What’s the use of owning India’s First Bluetooth Enabled Scooter if the customers can’t even use the features?
Verily disappointed. I hope TVS would look into the matter and update the app if there’s any bug and roll out the full features of the app to all the customers asap.
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App works fine but runs in background all the time

Finally the app works with Ntorq and it displays the ride stats along with time and top speed. Its been a battery hog that I left my phone at 50% charge at night while waking up it was at 20% surprised by this as it has never happened before I went to check the stats and TVS connect app has been running in background the whole time. Suggestions:
* Can you guys fix it so it only runs in the background if the phone is connected to bike?
* Why does it need to access the location all the time even while running in background and not connected to the app? Can the feature that needs access to location optional so core app experience isn’t tied down to the not so important features ?
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Awesome BLE Enabled Application

This is awesome application which I have used in my life. App smoothly connect with my NTorq vehicle. Phone call functionality is superb in this application. Also, user interface is very user friendly and easy to understand. Navigation feature is very useful to track my way in one application and instruction shows on speedometer it’s awesome experience with this application. Also, it’s store my all ride data and show me the analysis of my data. Also, I like sharing feature of this application. I have easily share my ride data with my friends on social media.

I am giving high five to this application.
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