Good, but group chat notifications are frustrating
Response from developer
Thanks so much for the feedback and for letting us know about this! We’ve fixed the group chat notifications so they now show who sent the message. We appreciate you helping us make TWELVE better! If you ever run into anything else or have suggestions, you can always reach us at support@twelveapp.co!
Great Ministry Tool
There are a few things that I sometimes wish were a part of the app (however I know it continues to grow and develop overtime which I do appreciate)
I haven’t been able to remove accounts from my ministry without getting a hold of the customer service help at TWELVE, it would be really nice to be able to make these changes myself as personnel shifts across ministry seasons.
Overall still great and safes so much time and worrying over safe place and plan to protect procedures!
Response from developer
Thank you so much for your review! We’re glad TWELVE has been a helpful tool for your ministry and has made safe communication with students easier. You should be able to remove accounts from your ministry without needing our team to do it for you, and I’m sorry you’ve been having trouble with this. If we’ve misunderstood what you’re referring to, please email us at support@twelveapp.co. We’d be happy to help get it sorted out! We really appreciate you taking the time to share your experience and feedback!
Terrible rebrand
FaithSpark is cool and interesting, Twelve Discipleship reeks of corporatization and lacks any personality. It is incredibly awkward to use in conversation and seems disconnected from its purpose.
Also, now our church is struggling to change all of our documents that mention FaithSpark.
Hope you guys reconsider. Bad move all around.
Response from developer
Thank you for your honest feedback - we really do appreciate it. The decision to change from FaithSpark to TWELVE was a tough one! I'm happy to share a few of the reasons here with you! First, we needed a name that’s simple to say and recognize in many languages. Second, it was actually youth and youth workers who started telling us that FaithSpark felt a bit too young for older students and leaders. Third, our mission is to try and emulate the discipleship relationships shown in Christ's Twelve Disciples and strengthen the local church. We feel TWELVE reflects that mission really well. We’re sorry for the hassle of updating your church’s documents, and even though we’re a small team, we’d be more than happy to help however we can! Feel free to email hello@TWELVEapp.co if you want to hear more reasons behind the name change. We're really excited about it and would be happy to chat more!
Photos?
Response from developer
Thanks for the feedback! You can delete albums by tapping on the album, then tapping the three dots (⋯) in the top right corner. Choose Edit, then tap Delete. If you need any more help, feel free to reach out to us at support@twelveapp.co - we’re always happy to help!
Great idea but still needs alot of work
Response from developer
Hi, thank you for your feedback! We’re really sorry to hear you’ve been running into these glitches with FaithSpark. We want it to be a reliable tool for your ministry. Please reach out to us at support@faithsparkapp.com so we can learn more about the issues you’re seeing and work on improving the app for you.
