Twilio Flex

Twilio Flex

by Twilio, Inc.

7 ratings
1 review
Free

Details

  • Released
  • Updated
  • June 3, 2024
  • September 30, 2025

Features

Twilio Flex screenshot #1 for iPhone
Twilio Flex screenshot #2 for iPhone
Twilio Flex screenshot #3 for iPhone
iphone
ipad
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About

This app extends your contact center to mobile devices, enabling customer-facing teams to access shared customer data and AI features. It facilitates compliant omnichannel communications, reduces handle times, and improves visibility for quality management.

Omnichannel communications
Shared customer data view
AI-powered productivity
Reduced handle time
Quality management tools
Mobile interaction analysis
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What's New in Twilio Flex

0.15.0

September 30, 2025

Performance improvements and bug fixes

User reviews

Can’t connect to domain

I cannot connect to domain, but when I connect to the website domain for flex, it works.

Developer apps

FAQ

Does Twilio Flex have ads?

Twilio Flex is ad-free, allowing for an uninterrupted user experience.

What devices does Twilio Flex support?

Twilio Flex is available on iPhone, iPad, and iPod devices.

How often is Twilio Flex updated?

The latest version, 0.15.0, was released on 2025-09-30, indicating regular updates.

What is the age rating for Twilio Flex?

Twilio Flex has an age rating of 4+, making it suitable for a broad audience.

What is the user sentiment for Twilio Flex?

Twilio Flex has a perfect 5.0-star rating from 7 reviews, indicating high user satisfaction.

Is Twilio Flex free to use?

Yes, Twilio Flex is available for free.

What are the benefits of using Twilio Flex for supervisors?

Supervisors gain enhanced visibility into mobile communications, aiding quality management and ensuring customer interactions deliver value.

What is required to use Twilio Flex?

An existing Twilio Flex account is required to utilize the features of Twilio Flex.