Costing us sales, unreliable at best
Update: We’ve been using the app another month longer and our frustration has grown. Spoke is spontaneously marking some users as unavailable without their input which stops sales calls from coming in, but these calls are also not appearing on any missed call log and cannot leave voicemails when the app does this. On our end, there is absolutely no record of any attempted outreach from customers but we’ve had some of our customers that were willing to send us screenshots of their own call logs just to inform us of the issues we were having with Spoke. Our only window into this problem has been the customers that have driven to our store to let us know that their calls aren’t going through and that nobody has called them back for days - there is no telling how many other customers we have lost to this lazy, amateurish platform.
Original review:
I respect the things that this app tries to do, but it doesn’t actually succeed in any of it.
The biggest offender is that notifications are extremely unreliable and oftentimes do not pop up until the app is opened, and they do not reliably sync across multiple devices, which makes customer contacts easily missed. Sometimes old notifications don’t appear until the app has already been opened for several minutes, when the notifications should have been pushed to all devices logged in on the account hours earlier. Notifications also don’t clear across multiple devices, and if I am sending messages to a customer on one device my own message will often appear as a new notification on another, so I have to constantly go across my phone and two tablets to re-read all messages (including ones that were sent by me) to manually clear the notifications on each device…I have never once seen an app with notifications/background app refresh broken so badly.
Call quality is mediocre at best, almost always with a very pronounced lag that makes conversations with customers clumsy and difficult.
The app oftentimes has trouble refreshing, with a banner appearing at the top citing “no internet connection” when there is an established connection and all other software is running fine.
All in all, this software feels like a lowest bid option that is just cosplaying as its more reliable and functional competitors.
Original review:
I respect the things that this app tries to do, but it doesn’t actually succeed in any of it.
The biggest offender is that notifications are extremely unreliable and oftentimes do not pop up until the app is opened, and they do not reliably sync across multiple devices, which makes customer contacts easily missed. Sometimes old notifications don’t appear until the app has already been opened for several minutes, when the notifications should have been pushed to all devices logged in on the account hours earlier. Notifications also don’t clear across multiple devices, and if I am sending messages to a customer on one device my own message will often appear as a new notification on another, so I have to constantly go across my phone and two tablets to re-read all messages (including ones that were sent by me) to manually clear the notifications on each device…I have never once seen an app with notifications/background app refresh broken so badly.
Call quality is mediocre at best, almost always with a very pronounced lag that makes conversations with customers clumsy and difficult.
The app oftentimes has trouble refreshing, with a banner appearing at the top citing “no internet connection” when there is an established connection and all other software is running fine.
All in all, this software feels like a lowest bid option that is just cosplaying as its more reliable and functional competitors.
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Amateur platform
I respect the things that this app tries to do, but it doesn’t actually succeed in any of it.
The biggest offender is that notifications are extremely unreliable and oftentimes do not pop up until the app is opened, and they do not reliably sync across multiple devices, which makes customer contacts easily missed. Sometimes old notifications don’t appear until the app has already been opened for several minutes, when the notifications should have been pushed to all devices logged in on the account hours earlier.
Call quality is mediocre at best, almost always with a pronounced lag.
The app oftentimes has trouble refreshing, with a banner appearing at the top citing “no internet connection” when there is an established connection and all other software is running fine.
All in all, this software feels like a lowest bid option that is just cosplaying as its more reliable and functional competitors.
The biggest offender is that notifications are extremely unreliable and oftentimes do not pop up until the app is opened, and they do not reliably sync across multiple devices, which makes customer contacts easily missed. Sometimes old notifications don’t appear until the app has already been opened for several minutes, when the notifications should have been pushed to all devices logged in on the account hours earlier.
Call quality is mediocre at best, almost always with a pronounced lag.
The app oftentimes has trouble refreshing, with a banner appearing at the top citing “no internet connection” when there is an established connection and all other software is running fine.
All in all, this software feels like a lowest bid option that is just cosplaying as its more reliable and functional competitors.
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The perfect solution if you need a simple and powerful contact center with flawless performance.
I’ve wanted to set up my own contact center for my business, but Twilio was too complicated for me. I was about to give up until I discovered Spoke. Honestly, I thought it would be expensive and difficult, but the setup took just one click, everything connected automatically, and the system worked right away.
The app is lightweight and easy to use, calls are high quality, and SMS was simple to activate with their instructions. It runs smoothly with no issues, and I can work directly from my phone without being tied to a computer.
I rarely write reviews, but Spoke really impressed me. It’s a simple, reliable, and well-designed product that integrates perfectly with Twilio. Highly recommend it to anyone who wants a flexible and convenient contact center without the hassle.
The app is lightweight and easy to use, calls are high quality, and SMS was simple to activate with their instructions. It runs smoothly with no issues, and I can work directly from my phone without being tied to a computer.
I rarely write reviews, but Spoke really impressed me. It’s a simple, reliable, and well-designed product that integrates perfectly with Twilio. Highly recommend it to anyone who wants a flexible and convenient contact center without the hassle.
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Simply amazing
Someone has finally brought all the power of twilio and sip together on every device no matter the platform or type with gorgeous interface.
More features needed
This app really needs a more adjustable schedule for call availability to accommodate unique work schedules.
