Costing us sales, unreliable at best
Update: We’ve been using the app another month longer and our frustration has grown. Spoke is spontaneously marking some users as unavailable without their input which stops sales calls from coming in, but these calls are also not appearing on any missed call log and cannot leave voicemails when the app does this. On our end, there is absolutely no record of any attempted outreach from customers but we’ve had some of our customers that were willing to send us screenshots of their own call logs just to inform us of the issues we were having with Spoke. Our only window into this problem has been the customers that have driven to our store to let us know that their calls aren’t going through and that nobody has called them back for days - there is no telling how many other customers we have lost to this lazy, amateurish platform.
Original review:
I respect the things that this app tries to do, but it doesn’t actually succeed in any of it.
The biggest offender is that notifications are extremely unreliable and oftentimes do not pop up until the app is opened, and they do not reliably sync across multiple devices, which makes customer contacts easily missed. Sometimes old notifications don’t appear until the app has already been opened for several minutes, when the notifications should have been pushed to all devices logged in on the account hours earlier. Notifications also don’t clear across multiple devices, and if I am sending messages to a customer on one device my own message will often appear as a new notification on another, so I have to constantly go across my phone and two tablets to re-read all messages (including ones that were sent by me) to manually clear the notifications on each device…I have never once seen an app with notifications/background app refresh broken so badly.
Call quality is mediocre at best, almost always with a very pronounced lag that makes conversations with customers clumsy and difficult.
The app oftentimes has trouble refreshing, with a banner appearing at the top citing “no internet connection” when there is an established connection and all other software is running fine.
All in all, this software feels like a lowest bid option that is just cosplaying as its more reliable and functional competitors.
Original review:
I respect the things that this app tries to do, but it doesn’t actually succeed in any of it.
The biggest offender is that notifications are extremely unreliable and oftentimes do not pop up until the app is opened, and they do not reliably sync across multiple devices, which makes customer contacts easily missed. Sometimes old notifications don’t appear until the app has already been opened for several minutes, when the notifications should have been pushed to all devices logged in on the account hours earlier. Notifications also don’t clear across multiple devices, and if I am sending messages to a customer on one device my own message will often appear as a new notification on another, so I have to constantly go across my phone and two tablets to re-read all messages (including ones that were sent by me) to manually clear the notifications on each device…I have never once seen an app with notifications/background app refresh broken so badly.
Call quality is mediocre at best, almost always with a very pronounced lag that makes conversations with customers clumsy and difficult.
The app oftentimes has trouble refreshing, with a banner appearing at the top citing “no internet connection” when there is an established connection and all other software is running fine.
All in all, this software feels like a lowest bid option that is just cosplaying as its more reliable and functional competitors.
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Amateur platform
I respect the things that this app tries to do, but it doesn’t actually succeed in any of it.
The biggest offender is that notifications are extremely unreliable and oftentimes do not pop up until the app is opened, and they do not reliably sync across multiple devices, which makes customer contacts easily missed. Sometimes old notifications don’t appear until the app has already been opened for several minutes, when the notifications should have been pushed to all devices logged in on the account hours earlier.
Call quality is mediocre at best, almost always with a pronounced lag.
The app oftentimes has trouble refreshing, with a banner appearing at the top citing “no internet connection” when there is an established connection and all other software is running fine.
All in all, this software feels like a lowest bid option that is just cosplaying as its more reliable and functional competitors.
The biggest offender is that notifications are extremely unreliable and oftentimes do not pop up until the app is opened, and they do not reliably sync across multiple devices, which makes customer contacts easily missed. Sometimes old notifications don’t appear until the app has already been opened for several minutes, when the notifications should have been pushed to all devices logged in on the account hours earlier.
Call quality is mediocre at best, almost always with a pronounced lag.
The app oftentimes has trouble refreshing, with a banner appearing at the top citing “no internet connection” when there is an established connection and all other software is running fine.
All in all, this software feels like a lowest bid option that is just cosplaying as its more reliable and functional competitors.
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The perfect solution if you need a simple and powerful contact center with flawless performance.
I’ve wanted to set up my own contact center for my business, but Twilio was too complicated for me. I was about to give up until I discovered Spoke. Honestly, I thought it would be expensive and difficult, but the setup took just one click, everything connected automatically, and the system worked right away.
The app is lightweight and easy to use, calls are high quality, and SMS was simple to activate with their instructions. It runs smoothly with no issues, and I can work directly from my phone without being tied to a computer.
I rarely write reviews, but Spoke really impressed me. It’s a simple, reliable, and well-designed product that integrates perfectly with Twilio. Highly recommend it to anyone who wants a flexible and convenient contact center without the hassle.
The app is lightweight and easy to use, calls are high quality, and SMS was simple to activate with their instructions. It runs smoothly with no issues, and I can work directly from my phone without being tied to a computer.
I rarely write reviews, but Spoke really impressed me. It’s a simple, reliable, and well-designed product that integrates perfectly with Twilio. Highly recommend it to anyone who wants a flexible and convenient contact center without the hassle.
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Simply amazing
Someone has finally brought all the power of twilio and sip together on every device no matter the platform or type with gorgeous interface.
More features needed
This app really needs a more adjustable schedule for call availability to accommodate unique work schedules.
Has potential
Really frustrating you can’t set days off and in. Also all calls go on to your iPhone call log without the option to turn this off. Previously used 8x8 app at another company which had both features.
Not Great
1) I can’t copy numbers from the app to paste for Notes for work
2) I can’t listen to voicemails on speaker, I mean really?
3) I can’t label numbers, make contacts or delete calls where no one picked up
2) I can’t listen to voicemails on speaker, I mean really?
3) I can’t label numbers, make contacts or delete calls where no one picked up
There’s always a new version
For the love of god why does the Mac app have a new update every 5 minutes?
Unreliable
Unfortunately you will have times where you get a notification on your computer or your phone that you missed a call but the phone never rang. Even with a rock solid Internet connection.
Spoke
App seems pretty good. Need more options for out of office support. Days offline in the week and more control over the weekends.
Terrible functionality
Busy status doesn’t guarantee that calls won’t reach you. Calls that are transferred from one group to another sometimes bounce back even if the other group has agents available. Your offline settings sometimes undo themselves, forcing you to manually review them every now and then so you don’t get calls on weekends or during your offline hours. Our entire team gets kicked offline at 6 pm despite our evening crew having their availability including that time. There are so many problems with this platform that I would recommend absolutely anything else instead.
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Buggy
Even when I have full wifi the calls are muffled and can barely hear each other. It also logs me out automatically and still calls when not signed in.
Bad
One of the worst phone services out there, please for the sake of your employees and company use anything else
Fix your dial-out
New update made things worse. Can’t call out from desired list of numbers for work. When I hold down the call button it would come up with a list of client numbers, now it doesn’t.
No way to set regular availability times
We use this for work. You can’t schedule which days you are available so I have to reset my availability every single week. I can’t just make the settings show me as available on the three days I work. I have contacted to see if it’s something I am doing wrong.. but no, this basic function is just not available. Why not spoke? I will say they do have good customer service and did contact back when we tried to fix something else. But please- fix the availability options- it seems like a really basic thing? No?
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Bobs bits
Best most effective system on the market who need office phones when you have all the power with your cell. A+++ love you work
iPhone setup was a breeze
Easy to set up the app
Just some work with setting and wifi and all good to go!
Just some work with setting and wifi and all good to go!
Superb solution for large sales teams
As a Director with a large national sales team, Spoke Phone saved my business during covid and has kept on delivering with a great mobile-first platform for my inside and external sales employees. Having the ability to record all calls, highlight 30 second snippets and transcribed call follow up notes allows my ‘on the road’ sales team to take customer orders on a recorded call and send to our internal sales team for processing and confirmation. I’ve been able to report back to the board that we’ve seen a 22% increase in sales revenue compared to this time in 2019. Well done Spoke team.
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Great away from the office
Keeps my remote team compliant in the field and makes it easy to write notes back to salesforce!
Great product
Spoke has helped us out massively during covid. After trying it out during the outbreak, it looks like a product we would have used anyway!
