On-the-go call management!
I’ve been testing Talkdesk Conversations for a POC I am working on for agents who need to take calls on-the-go. Overall it’s been a reliable tool for basic call and SMS handling. I’ve had no issues with access to voicemail, and the click-to-dial feature works seamlessly with my company directory. There is always room for improvement, but for my needs, the app performs well and meets expectations.
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Does not do what it’s supposed to
This thing want do anything right. Waste of time app.
Needs improvement
Decent app. Call disposition doesn’t always show up at end of call but puts me in “After Call” status. Doesn’t let me see dashboards from app.
The phone system that can’t make calls
I have been using talkdesk for 4 years and from the beginning knew it wasn’t up to the standard vs other options in the market. The integration was tedious and completely stopped our teams ability to do their jobs. We had a phone system that wasn’t making calls, wasn’t taking inbound calls, and still to this day drops calls. We have been asking our rep for simple updates to make the app more efficient but they constantly ignore and abandon. To this day we get errors and more and more underlying issues. Use someone else!
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Horrible service and absolutely terrible/inoperable for ISO
Avoid this company if in sales
