Talkdesk Conversations vs String

TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone, tablet, or smartwatch. Superior call handling on the go Empower agents to professionally handle customer conversations on any device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions. Customer service beyond the contact center Give every frontline employee the power to deliver exceptional customer experiences by extending Talkdesk beyond the call center to field technicians, outside sales, or location-based workers. Connect to critical information Integrate with your favorite CRM or Helpdesk systems, providing agents with quick access to customer context, and time-saving automations. Stay in the know Stay on top of key performance metrics with reporting options that are designed to help you better manage remote teams and optimize your customer experience. FEATURES: - Inbound and outbound calls - Sending, receiving and managing SMS - Status synced with Talkdesk ACD - Dispositions and notes - Warm and blind transfers - Conference and agent-to-agent calls - Managing call recordings - Voicemails - Integration with Talkdesk Analytics & Insights - Integration with Salesforce and Zendesk - Dark mode and Light mode - Version for tablets and smart watch - Siri and iOS Shortcuts support

Boost your brand engagement with String’s intuitive business SMS marketing, text and voice. ANY PHONE NUMBER, EVEN LANDLINES Use your existing mobile or landline number with String. Select a new local number or upgrade to a vanity or toll free number of your choice. ORGANIZE YOUR INBOX Transform your inbox into a sales funnel or kanban board with various viewing, filtering and tagging options — Stay on top of your conversations and never miss a message again. POWERFUL MESSAGE MANAGEMENT Mark Unread and Archive — You love it for your emails, you’ll love it for your texts. STAY RESPONSIVE, 24/7 Amplify your interaction with automations and Auto-Replies — Respond to texts and missed calls on time, every time. TAP INTO ENDLESS POSSIBILITIES Contact Management & Integrations — Save important contact notes directly from the message thread. Capture contacts, import from your phone or computer,, automate workflows, integrate with tools you love (like your CRM, etc). REACH THE MASSES, OR JUST ONE Conversational, Groups or Mass Messaging — Respond directly with 1-1 messaging, message with a group,r or send personalized Mass Messages to multiple people at once, individually. BUILD A LOYAL CUSTOMER BASE Send promos, reminders and confirmations and never miss a lead, client or customer with Elite features like triggered Keyword Responses, and Auto-Replies. SAVE TIME Templates — No more copy-pasting the same message over and over. No time to listen to voicemail? View voicemail transcriptions in your inbox with visual voicemail. USE IT ANYWHERE Browser & Mobile Apps — Increase your workflow efficiency with access to String from your computer and mobile device. CALL FORWARDING & VOICE Separate your personal and professional calls with call forwarding and flexible voice settings. GOT QUESTIONS? Email our stellar support at support@joinstring.com. Find helpful articles, join our customer community and create tickets in our Help Center: https://help.joinstring.com/hc/en-us Terms of Service: https://www.joinstring.com/terms Privacy Policy: https://www.joinstring.com/privacy