Talkdesk Conversations vs TernioCX
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Talkdesk Conversations
This mobile application extends contact center functionality to any device, empowering agents to manage customer interactions professionally on the go. It provides essential call handling features, CRM integration, and performance insights for frontline employees.
- Inbound and outbound calls
- SMS management
- Call controls and status settings
- CRM and Helpdesk integration
- Performance metrics reporting
- Warm and blind transfers
- Call recording management
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TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone, tablet, or smartwatch. Superior call handling on the go Empower agents to professionally handle customer conversations on any device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions. Customer service beyond the contact center Give every frontline employee the power to deliver exceptional customer experiences by extending Talkdesk beyond the call center to field technicians, outside sales, or location-based workers. Connect to critical information Integrate with your favorite CRM or Helpdesk systems, providing agents with quick access to customer context, and time-saving automations. Stay in the know Stay on top of key performance metrics with reporting options that are designed to help you better manage remote teams and optimize your customer experience. FEATURES: - Inbound and outbound calls - Sending, receiving and managing SMS - Status synced with Talkdesk ACD - Dispositions and notes - Warm and blind transfers - Conference and agent-to-agent calls - Managing call recordings - Voicemails - Integration with Talkdesk Analytics & Insights - Integration with Salesforce and Zendesk - Dark mode and Light mode - Version for tablets and smart watch - Siri and iOS Shortcuts support
TernioCX
This mobile application connects users to the Nice CXOne platform for enhanced communication management. It facilitates seamless interaction and access to customer service tools on the go. Designed for business professionals, it streamlines communication workflows.
- Connects to Nice CXOne platform
- Mobile communication management
- Customer service tools access
- Streamlined business workflows
- On-the-go interaction
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The mobile app for the Nice CXOne platform
Screenshots
Verdict
Talkdesk Conversations and TernioCX both sit at 2.4 stars, but that hides the real split: 100% of TernioCX's written reviews are positive against 25% of Talkdesk Conversations's. Talkdesk Conversations's advantage is ratings volume (42 vs 7) and device support (4 vs 2). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 2.4 for Talkdesk Conversations against 2.4 for TernioCX. That said, the two scores are not equally well evidenced: Talkdesk Conversations has 42 ratings behind it against 7, so its average is the more settled of the two. Written reviews are what separate them: 25% of Talkdesk Conversations's written reviews are positive against 100% of TernioCX's.
Talkdesk Conversations ships an update every 3 weeks, TernioCX every 2 weeks. The most recent releases landed on October 23, 2026 and October 24, 2026 respectively.
| Parameter | Talkdesk Conversations | TernioCX |
|---|---|---|
| Price | Free | Free |
| Rating | 2.4 (42 ratings) | 2.4 (7 ratings) — better |
| Positive reviews | 25.0% of reviews | 100.0% of reviews — better |
| Number of ratings | 42 — better | 7 |
| Update frequency | Every 3 weeks | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod, Apple Watch — better | iPhone, iPod |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 90 MB | 24 MB |
| Age rating | 4+ | 17+ |
| Developer | Talkdesk, Inc. | Ternio |
Customer experience
Talkdesk Conversations
TernioCX
In-app purchases
Talkdesk Conversations
No in-app purchases
TernioCX
No in-app purchases
Questions
Is Talkdesk Conversations free?
Is TernioCX free?
Which has better reviews, Talkdesk Conversations or TernioCX?
Do Talkdesk Conversations or TernioCX have ads?
Which is updated more often, Talkdesk Conversations or TernioCX?
Other comparisons
