Talkdesk Conversations User Reviews

Name: Talkdesk Conversations
Rating: 2.41462 (41 reviews)

Talkdesk Conversations

Talkdesk, Inc.

💼 Business

📊 Productivity

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On-the-go call management!

I’ve been testing Talkdesk Conversations for a POC I am working on for agents who need to take calls on-the-go. Overall it’s been a reliable tool for basic call and SMS handling. I’ve had no issues with access to voicemail, and the click-to-dial feature works seamlessly with my company directory. There is always room for improvement, but for my needs, the app performs well and meets expectations.

Darth CX

10 months ago

Does not do what it’s supposed to

This thing want do anything right. Waste of time app.

Guy10111

a year ago

Needs improvement

Decent app. Call disposition doesn’t always show up at end of call but puts me in “After Call” status. Doesn’t let me see dashboards from app.

Lo11Lo

a year ago

The phone system that can’t make calls

I have been using talkdesk for 4 years and from the beginning knew it wasn’t up to the standard vs other options in the market. The integration was tedious and completely stopped our teams ability to do their jobs. We had a phone system that wasn’t making calls, wasn’t taking inbound calls, and still to this day drops calls. We have been asking our rep for simple updates to make the app more efficient but they constantly ignore and abandon. To this day we get errors and more and more underlying issues. Use someone else!

Gilbertmusatova

a year ago

Horrible service and absolutely terrible/inoperable for ISO

Avoid this company if in sales

Dsplaysalot

2 years ago

Please help

My incoming calls are not registering at all, it shows I’m available, but it will not let me actually answer the calls

Vdiddy9

2 years ago

No voicemail option

Voicemail option is necessary for a phone system which I can’t find it in the app.

Lucky_Wu

4 years ago

Worst phone service ever and app

My company of also around 300 employees just got Talk Desk app and phone and it’s awful. The services are a mess. It doesn’t tell us when calls are missed , no voicemails, and it doesn’t have the ability to ring from the click to dial to a cell phone when employees are all remote. Lastly you can’t get a call in when you are on the phone - even the 80s had call waiting. It’s been a month and it’s hurting our sales rep business. Our previous service was way better.

DJ TFM

4 years ago

Response from developer

Hi DJ TFM, We're sorry to hear about your struggles. The current feature set of the application allows you to consult your missed calls using the Activity tab, you also have a specific tab thats shows only the missed calls. We care about your feedback and are working on improvements to the experience, including the ability to access Voicemails — which should be made available soon. Thank you.

Useless App

My company switched to Talkdesk and this app is terrible. You can’t even check voicemail on the app and their support team & development team never have answers for anything. Switching to this phone provider was a mistake.

Chikenfingersub

5 years ago

Response from developer

Hi Chikenfingersub, We're sorry to hear about your struggles. We care about your feedback and are working on improvements to the experience, including the ability to access Voicemails — which should be made available soon. Thank you.

Wish I could use it...

Chained to my desk because I cannot sign in to this app no matter what I do. Wish it worked.

Wunderhund

6 years ago

Response from developer

We're sorry to hear about your sign-in struggles. We recommend first contacting your organization's Admin to ensure the Talkdesk Mobile Agent app has been enabled. If the app is enabled and the log-in problem persists, please contact Talksdesk Customer Support so we can provide more hands-on help.

easy to use!

i enjoy talkdesk. i think it is very easy to use and super helpful. the only things i would change is adding the ability to see voicemails in the app, and i can’t figure out if you’re able to transfer calls to other agents through the app. that would be nice!!

kcbooth

6 years ago

Response from developer

Thanks for taking the time to review — we're happy to hear about your experience! Transfer functionality is in the works and coming soon; please stay tuned and remember to keep your app updated in order to take advantage of all our latest innovations!

No conference call option

It would be nice to conference call with the mobile app

Donhuk

6 years ago

Worst Business App for Outside Sales People

Our company of 300 employees recently switched over to Talkdesk from Dialpad. Worst decision ever. For outside sales reps the app is almost completely useless. I get redirected unknown numbers all the time, there’s little no UI/UX on the app itself so good luck doing anything within the app, the outbound ringer is beyond annoying, and the list goes on and on. There are numerous free apps that are better. I’ve voiced my concerns but will now need to formally file an IT concern as it genders my ability to do my job.

TylerSellers

6 years ago

Response from developer

We're sorry to hear that your experience has been unpleasant. Please note that we take all feedback seriously and continue to make improvements. Our most recent update included several improvements to the user experience and more useful features are coming in the next two weeks. Make sure to update the app to get access to new features. In the meantime, we've shared the other issues you mentioned with our engineering team. If you're still experiencing any problems, please contact Customer Support so we can help work through them.

Stay far away from this company

This app has almost zero functionality. The sales team promised that they had a mobile and so I expected something at least comparable to Ring Central - where we could text, see voicemails, see our contacts in Salesforce, see a lengthy call history, or at least the last 10 calls, and be able to disposition calls. There hasnt been one single new feature or new functionality added since the first release of the app and yet the sales team promised frequent updates and the best phone software of any company. The sales team lied about everything and I am not exaggerating. They give away $25 amazon cards to anyone who will write a positive review in order to hide the bad reviews but look for them - they are correct. The thing I am most angry about? They forced a 3 year contract on us while promising that if we were not happy we could cancel. When they finally let us on the mobile app, we tried to cancel because the app did not let our salespeople text our customers or see voicemails or call history, Andrew they became VERY mean and threatening. It is critical that we have those two functions and it has been almost a year and not one single update. They must have the slowest developers in the world. And yes, it logs you out all of the time so you miss your calls. We were conned.

victim of rudeness

6 years ago

Response from developer

Thanks for taking the time to share your feedback. We value our customers and want to make sure they're well supported; please reach out to your Customer Success Manager so we can better understand what happened and how we can help make your experience with Talkdesk better. We also wanted to make you aware of the new features in our app. We've added the ability to disposition a call and see local call history — simply update the app to access this functionality. We'll continue working hard to introduce new features and improvements regularly.

Keeps logging me out

Need to sign in every time I use the app

nickname90333

7 years ago

Response from developer

Thanks for sharing your logout issue with us; in our recent update, we released improvements that should help resolve this. If you're still experiencing problems, please reach out to Talkdesk Customer Support, so we can provide more hands-on help.

Tells me to contact my admin

I would like to give a better review but it tells me I need to contact my admin to gain access but I am the admin...
Solutions?

gshockCA

7 years ago

Amazing

Easy to use, great product!

callcenterguru

7 years ago

Response from developer

Thanks for the compliment! (We think you're amazing, too.)

Terrible

I can’t believe how limited this app is.
No access to voicemail
Inbound calls do not have a distinct talk desk ring, just your cells default.
No contact list
Wishy company didn’t use this phone

BigCoz

7 years ago

Response from developer

We're sorry our app hasn't met your expectations. We care about your feedback and are working on improvements to the experience, including the ability to access a contact list — which should be made available soon. We also want to thank you for the suggestion to distinguish inbound app calls from default ones; we'll explore this idea as a potential future enhancement!

Love it

The app is super streamlined and easy to use. It had made it so much easier for me to log calls I take from my cell phone in Salesforce. I would recommend it.

susan000001