The Mobile Device app and the Desktop app are confusing and hard to navigate which makes managing the program for the company a challenge. This makes it really hard for administrators to assign the task of managing and over seeing it to someone. I have been using it for over two years now and still get confused when navigating the program. Another frustration that many of our employees express is the micro learning and point award system. In our company safety is paramount! So the idea of watching these short videos and taking the short quiz to keep up your “Streak” going to be awarded points which increases you “ES” score the idea of only being awarded (1) point every time you earn a streak badge the amount of time you invest for that streak badge to only get (1) point is not worth it. You watch (25) videos and take (25) quizzes to get (1) point. Which is the equivalent of earning (1) point every five weeks. The required work to point ratio isn’t worth the time invested. It’s discouraging to many of the employees. Another problem that I have personally experienced with the program is not being awarded points after you have completed the required videos and quizzes and received your streak badge. This has happened to me (3) times. I did not receive my “point” for my 350th, 375th and my 525th streak badges. Has to be some kind of glitch in the program. This has happened to others in our organization and apparently there is no solution for it. When we have inquired about “points” we have been told to go to our “watched” video history and rewatch and retake the quiz on all videos that we did not score 100% on. Apparently there is no other way to achieve points even when the program neglects to award points for streak badges achieved and completed.
I give three star because I am in the “middle” on this app. There is room for improvement which if they do it will make things better but if something better is found or offered somewhere else we would not hesitate to make a change.
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Response from developer
Thank you for your review! We try our best to make the system as simple to use as possible, so if there are any specifics you can provide to us, please let us know and we'll do our best to make it better.
For the scoring, it's important to note there are two separate scores, the TSR and the Engagement Score (ES). The ES tracks the percentage of tasks assigned to you that have been completed on the day assigned. The TSR acts more like a lifetime training score, and is similar to a credit score, in that it is designed to take time to build, and takes into account if you're completing training on time, getting a good quiz score, and earning streaks.
Our goal is not to put a singular focus on a score, but to facilitate training to keep people safe and productive.
Please contact us at customercare@tyfoom.com about any specifics you'd be willing to provide, so we can improve the overall experience.