Aweful
This is a truly awful app from a truly awful lender. Who ever gave them a license.
Sad you ending
I will miss my Tymit card it’s been a godsend.
Terrible company
Reinvented? Yeah you reinvent your terms when it suits you! All of a sudden your pay in 3 with no interest disappears, just another credit card now aren’t you. Never ever missed a payment. Never ever went over my limit. Closed my account for me replanning all my payments to the maximum time as a response (yes childish but still f them)
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Brilliant card that can be tailored for your needs and requirements. Subpar customer service (…)
I’ve been a Tymit customer for nearly 3 years and financially, it has been very effective. It’s my go to card when I travel abroad, and allows me to efficiently budget unexpected costs over 3 months interest free without having to dip into my savings.
However, I was informed that my account was suspended 4 weeks ago as I no longer fit their risk profile, despite only having a current statement amount of 1.2% of my yearly salary. I knew what would’ve caused this as BT had inadvertently applied a default to my account after sending me two final bills - one being paid, whilst the other accidentally generated bill was left to lapse. I reached out to the customer service team to explain that there had been an error and that BT had rectified this with it soon being reflected on my credit report. However, correspondence with the rep consisted of what appeared to be cut and paste responses with no common sense or empathy applied. This went back and forth for a couple of weeks with the same responses being received, before I reached out to their FinDif department and once again explained what had happened, and that the issue was now rectified. It took the team 2 weeks to finally reverse their decision, but it was reassuring to finally speak to someone who looked at the situation holistically and from a person/situation-centred point of view.
I’ll still continue using Tymit, it’s been a very effective tool to have at my disposal, but I do wish that the use of cut and paste responses are reduced to give customers a higher standard of service.
However, I was informed that my account was suspended 4 weeks ago as I no longer fit their risk profile, despite only having a current statement amount of 1.2% of my yearly salary. I knew what would’ve caused this as BT had inadvertently applied a default to my account after sending me two final bills - one being paid, whilst the other accidentally generated bill was left to lapse. I reached out to the customer service team to explain that there had been an error and that BT had rectified this with it soon being reflected on my credit report. However, correspondence with the rep consisted of what appeared to be cut and paste responses with no common sense or empathy applied. This went back and forth for a couple of weeks with the same responses being received, before I reached out to their FinDif department and once again explained what had happened, and that the issue was now rectified. It took the team 2 weeks to finally reverse their decision, but it was reassuring to finally speak to someone who looked at the situation holistically and from a person/situation-centred point of view.
I’ll still continue using Tymit, it’s been a very effective tool to have at my disposal, but I do wish that the use of cut and paste responses are reduced to give customers a higher standard of service.
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Can't sign in.
App no longer let me sign in or reset my password at all. I'm locked out using it and can't approve payments or apply installments.
