Don’t buy
Also I bought this for the Odoo integration it never worked.
Response from developer
Hi Toki, the Tyro Go is an EFTPOS card reader that will enable you to accept card transactions using your smart device, via bluetooth. This specific EFTPOS terminal does not offer integration options, you can find the battery level from the reader settings. To view, click the reader icon at the top right corner of the Tyro Go App. If you require a terminal that does offer integration options, please call our team on 1300 008 976 if you'd like to explore other terminal options that might be a better fit for you business - Angela
Very impractical
Response from developer
Hi Flocculant, We’re really sorry to hear about your experience. We completely understand how frustrating it must be to re-pair the reader every time. This isn’t the smooth, seamless process we aim for. Thank you for sharing this with us. Your feedback is valuable and will help us improve. Please send us your ABN or Merchant ID so we can look into this for you. If you wish to chat with our team directly, please do not hesitate to reach out to our friendly customer care team on 1300 00 8976, email cs@tyro.com, or use our live chat function. - Angela
Surcharge update
I have been very happy with it
However my customers have just recently been charged a surcharge that doesn’t come up on the payment until after the payment has been done.
This needs to be changed so the customer can see what they will be charged before completing the transaction
Many unhappy customers have complained to me about this.
Response from developer
Hi Maxtera, thank you for taking the time to leave us a review. Please send us your ABN or Merchant ID so we can look into this for you. Thank you, Juliette.
Bad customer service.
I am unable to even open the app on my iPhone so this is affecting my business big time.
Seems to be a 520 error which they say is from a goal broken phone, yet I bought my phone outright from a reputable store.
Response from developer
Hi there, We deeply apologise for the ongoing issues you're facing and the lack of follow-up on your case. Your business shouldn't be affected by technical difficulties, and we're sorry that this hasn't been resolved yet. We'll escalate this matter to ensure you receive the support you need, please send through your Merchant ID so we can look into your case. Thank you for your patience, and we appreciate your understanding. -Monica
Awful. Hopeless
Response from developer
Hi Rita, thanks for providing us with some feedback, we'd love the opportunity to give you a hand with this. Please do not hesitate to reach out to our friendly customer care team on 1300 00 8976, email cs@tyro.com, or use our live chat function. -Monica
