Don’t buy
Also I bought this for the Odoo integration it never worked.
Response from developer
Hi Toki, the Tyro Go is an EFTPOS card reader that will enable you to accept card transactions using your smart device, via bluetooth. This specific EFTPOS terminal does not offer integration options, you can find the battery level from the reader settings. To view, click the reader icon at the top right corner of the Tyro Go App. If you require a terminal that does offer integration options, please call our team on 1300 008 976 if you'd like to explore other terminal options that might be a better fit for you business - Angela
Very impractical
Response from developer
Hi Flocculant, We’re really sorry to hear about your experience. We completely understand how frustrating it must be to re-pair the reader every time. This isn’t the smooth, seamless process we aim for. Thank you for sharing this with us. Your feedback is valuable and will help us improve. Please send us your ABN or Merchant ID so we can look into this for you. If you wish to chat with our team directly, please do not hesitate to reach out to our friendly customer care team on 1300 00 8976, email cs@tyro.com, or use our live chat function. - Angela
Surcharge update
I have been very happy with it
However my customers have just recently been charged a surcharge that doesn’t come up on the payment until after the payment has been done.
This needs to be changed so the customer can see what they will be charged before completing the transaction
Many unhappy customers have complained to me about this.
Response from developer
Hi Maxtera, thank you for taking the time to leave us a review. Please send us your ABN or Merchant ID so we can look into this for you. Thank you, Juliette.
Bad customer service.
I am unable to even open the app on my iPhone so this is affecting my business big time.
Seems to be a 520 error which they say is from a goal broken phone, yet I bought my phone outright from a reputable store.
Response from developer
Hi there, We deeply apologise for the ongoing issues you're facing and the lack of follow-up on your case. Your business shouldn't be affected by technical difficulties, and we're sorry that this hasn't been resolved yet. We'll escalate this matter to ensure you receive the support you need, please send through your Merchant ID so we can look into your case. Thank you for your patience, and we appreciate your understanding. -Monica
Awful. Hopeless
Response from developer
Hi Rita, thanks for providing us with some feedback, we'd love the opportunity to give you a hand with this. Please do not hesitate to reach out to our friendly customer care team on 1300 00 8976, email cs@tyro.com, or use our live chat function. -Monica
Pretty bad
You would expect a business as big, and with such a turnover like tyro to be able to make a seamless app for its clients.
The eftpos reader needs to be turned off and connected immediately to power after every single transaction or else, it will run out of battery the second you try to take payment from a customer.
The app itself randomly logs you out of the user or sometimes crashes while standing at a customers doorstep, which is embarrassing and inconvenient.
Previous transactions above a couple weeks or months old do not show in the app for some reason
As a former user of Square, I can Tyro needs a lot of improvement.
1. Make the Tyro Go eftpos machine time out and shut off after 5 or 10 mins of inactivity
2. Fix the annoying bug that crashes the app
3. Fix the annoying but that randomly logs you out when the app smells a customers presence
4. Make old transactions appear in the app instead of deleting themselves after 2 weeks.
Some customers need old receipts
You are getting so much money on commission, show that you care about your customers.
Response from developer
Hi there, Thank you for your understanding! We appreciate you taking the time to provide us with some feedback. Please send us through your Merchant ID or ABN so we may look into this further -Monica
Worst app
When it’s finally set-up, it keeps disconnecting. Now I’ll have a Saturday without eftpos as they can’t resolve the issue!
Response from developer
Hi there, We're really sorry to hear about your experience! It’s frustrating when technology doesn’t work as it should, especially when you need it most. We understand how important it is to have a reliable service. Please DM us your ABN or Merchant ID, and we'll do our best to escalate this issue and get it resolved for you as quickly as possible. Thank you for your patience! -Monica