Could be better
App doesn’t seem user friendly, had trouble using the self check in and it was taking forever. Definitely needs work
App sucks
I signed in to change my reservation every time I go to edit it asks me to sign in when I’m already logged in
Useless waste of time
I was told to install the app to save time in line. I did and had to give the exact sane same info all over again to the associate. The contact function lets you add a callback number which I guess lets you bypass the hold time of calling customer support (which just puts you in an endless loop) but when they call back guess what you’re on hold. ????? Then there’s the issue of needing a 2fa code texted to you every time you open the app. Eventually that wasn’t enough and I had to enter my name phone and email, which I did multiple times, each time crashing the app. It ended up being impossible to communicate with anyone from U-haul.
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Absolute trash
This app is absolute garbage, the people at u-haul tell you to use it and none of the pages even load
Storage emptying
These guys are awesome they made it possible for me to completely empty my storages spaces saving me hundreds per each month
Thank you!!!!
Thank you!!!!
Number one worst experience with a company literally ever, I WISH I was exaggerating
The app didn’t work for the 24/7 truck share, so I called support. BIG mistake, HUGE. DO NOT CALL SUPPORT, not only will they not help you but they will actively work to make your life harder. The chat support people tried to help, unlike the people you get if you call, but it was such a MESS that even they couldn’t help much. I spent HOURS at my pickup location (which wasn’t my preferred one, btw, they let you pick when you make the reservation, as if that means anything, and then they send you wherever they please to actually pick it up), six different calls with support, and five different chats with more support people. I wish I could spread the word to everyone I know: if you have literally ANY option other than a U-Haul, please take the other option. I will literally never use U-Haul again. I will go out and BUY MY OWN box truck before I use this company again. I will tell my future children, grandchildren, and great grandchildren to never even get within 50 feet of anything associated with this WRETCHED COMPANY. I truly cannot say enough bad things about U-Haul.
This app doesn’t do the one thing you’re downloading it for, but it does track you CONSTANTLY the minute you download it on your phone. I wish I could delete it and wipe this company from my conscious memory, but I have to wait until I return the truck…
This app doesn’t do the one thing you’re downloading it for, but it does track you CONSTANTLY the minute you download it on your phone. I wish I could delete it and wipe this company from my conscious memory, but I have to wait until I return the truck…
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Update removed 1-way rentals
Whatever you guys did removed the 1-way rentals. Please fix.
UI not as bad as it used to be but still needs improvement
for several years now every time I use the U-Haul app, I have to go through the whole process at least twice because at the final click it takes me to the welcome page like I never input anything. Every time this happens I'm cursing U-Haul
Terrible Dealer Experience, Terrible Customer Service
Never ever book trucks from UhAul. Twice they Cancelled my reservation made 20 days in advance at last minute and had to book from other movers and gave me huge losses
App doesn’t work
This app does about 30% of of what it claims. You can’t actually pick up your rental via the app. When you select “pick up my truck” the screen is just blank. So then you have to go in to the store and wait in line - which is always out the door because the store is understaffed. U-Haul, please fix this app
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Creepy location tracking
This app is creepy: even when I had location services set to “track only when using app” I noticed the blue location arrow present on the notch, even after I closed the app. When I touched the notch to find out which app was tracking me, the UHaul app would open, EVEN WHEN I HAD CLOSED THE APP. I had an episode when the UHaul app froze and would not let me do anything. I could only get out of this state by rebooting. Maybe it is hacked.
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App is not working
Doesn’t work, not possible to login by mail.
Too many errors
It rarely allows me to open the app since it would shut down at random. I can’t even log into my own account because of some “error 500” that can’t be resolved
Using my location 100% of the time without permission
After this latest update the U-Haul app is using my location 100% of the time even though my phones settings are configured to share location Never and the app isn’t open.
Never stays logged in
Every time you open the app you need to sign in again. Super annoying.
Garbage broken app
So buggy and messed up, absolute garbage app
Login broken
“Version 3.11.3 - What's New
New: We've streamlined the login experience for U-Haul Business Account customers.” — app has logged me out and login is now broken. Just a blank screen that refuses to load after I put in my email. Classic for this app, every update breaks more things.
New: We've streamlined the login experience for U-Haul Business Account customers.” — app has logged me out and login is now broken. Just a blank screen that refuses to load after I put in my email. Classic for this app, every update breaks more things.
Terrible
I would rather have surgery without anesthesia than ever have to use this app again. Two out of two times the guy at the desk responds to your frustration by nodding knowingly. You get the feeling he’s heard this before.
Horrible usability
What horrible usability. I checked the app way before my after hours pickup time from the Round Grove location in Lewisville, TX and the only thing it requested was my credit card which I filled out. When I got to the location, I clicked “pickup “ and it asked me for a bunch of new information. I stood in the 100 degree heat filling out the thing. Then it just said lockbox 2, and the unhelpful video shows a box attached to the truck, which wasn’t my case. Hunting around for it, finally found it on a pole behind another truck. Why not have a bird’s eye view of the lot and show where to look?
And each time I open the app, it makes me get a code and enter it even though I enabled face-id.
I dislike this app very much
And each time I open the app, it makes me get a code and enter it even though I enabled face-id.
I dislike this app very much
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Terrible app
Terrible app, always crashes
