It’s been acting up lately
I rent from U-Haul every other week I rent a car transporter but the past 2 months the app has been saying there is nothing available but when I show up in person there a bunch available!!! Please fix this because I like to reserve my trailer!!!
App was great til latest update
There were a few issues before but for the most part the app was great and let you pay etc no problem. Now it crashes out the second you open it. I, of course, thought no it’s just me let me reboot. The app crashes. I deleted the app and reinstalled, the app crashes and I’m signed out now. *Sigh.*
Awful UX
Account creation is messed up — asked for a password twice, and things like code, phone, and payment autofill are broken
Then, when I went to pick up a truck for the first time, it hit me with a long identity verification process that should have been done when I created my account, not when I needed to get in the truck!
Edit: it keeps getting worse. They want another contact in addition to the first. This isn’t made clear from the beginning.
This whole process should be asked for BEFORE I pick up the truck. I’m delayed half an hour from when I was supposed to set out.
Edit: keeps getting worse. Vehicle photo form is BROKEN. When taking a photo, it seemingly refreshes the form so the photo never posts. I cannot set out with my van. I am now delayed 50 minutes
Then, when I went to pick up a truck for the first time, it hit me with a long identity verification process that should have been done when I created my account, not when I needed to get in the truck!
Edit: it keeps getting worse. They want another contact in addition to the first. This isn’t made clear from the beginning.
This whole process should be asked for BEFORE I pick up the truck. I’m delayed half an hour from when I was supposed to set out.
Edit: keeps getting worse. Vehicle photo form is BROKEN. When taking a photo, it seemingly refreshes the form so the photo never posts. I cannot set out with my van. I am now delayed 50 minutes
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Terms and conditions pop up
Maybe this is an ios27 glitch but it is like nonstop popping up the terms and conditions page and even after I accept and continue and try to look at my reservation it STILL pops up
EDIT: now that I’ve been using it for a couple weeks this is downgraded to 1 star. How the heck does it say to upload a photo of your U-box contents but it ONLY gives the option to turn the camera on and take a picture in real time???? I can’t upload my photo and now that the box has left I can’t go out and take a new picture.
This app is beyond confusing. To even find the spot to put in the picture is tough to find. I hate this app so much. It’s amazing how bad it is.
EDIT: now that I’ve been using it for a couple weeks this is downgraded to 1 star. How the heck does it say to upload a photo of your U-box contents but it ONLY gives the option to turn the camera on and take a picture in real time???? I can’t upload my photo and now that the box has left I can’t go out and take a new picture.
This app is beyond confusing. To even find the spot to put in the picture is tough to find. I hate this app so much. It’s amazing how bad it is.
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One of the worst apps ever made
In order to rent a ubox you must download this sorry excuse for an app. To start the app, you must use a text verification, which will always be rejected with an unknown error. If you miraculously get past that after 15+ attempts you will be met with the slowest interface possible in 2026. The support tab genuinely pops up with nothing. Once you get to the day of your rental delivery, the application will begin spamming popups for the user agreement; which will never fully be accepted and continuously pop up so that you cannot pay, forcing you to call their local branches help-desk(who were fantastic). I have tested this app on 3 different operating systems and they all experienced the same issues.
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