App doesn’t work, won’t send sign in code
I can’t sign in to the mobile app. I put in my phone number to sign in. It says a code has been sent but I never get anything and when trying to resend I’m told it’s failed. Seems like the whole SMS provider is down and the app is useless
App failed at the only two things I needed it to do
installed the U-Haul app for one reason: to get propane from the West Seattle location.
The app showed 322 gallons of propane available, so I drove there. Once I arrived, I used the app’s “request service” feature, since the location no longer has the doorbell they used to use. I waited several minutes. Nothing happened. I requested service again. Still nothing.
Eventually I went inside, where an employee told me they were out of propane for the day.
So the app failed on both things that mattered: it told me propane was available when it wasn’t, and its service-request feature failed to get anyone to come outside.
The app itself was easy enough to use. Unfortunately, it just made it very efficient to get completely inaccurate information and no service.
The app showed 322 gallons of propane available, so I drove there. Once I arrived, I used the app’s “request service” feature, since the location no longer has the doorbell they used to use. I waited several minutes. Nothing happened. I requested service again. Still nothing.
Eventually I went inside, where an employee told me they were out of propane for the day.
So the app failed on both things that mattered: it told me propane was available when it wasn’t, and its service-request feature failed to get anyone to come outside.
The app itself was easy enough to use. Unfortunately, it just made it very efficient to get completely inaccurate information and no service.
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Nothing works
U-Haul app is so glitchy that I can’t even sign-up/register on the app prior to my move. Then when I tried to contact support to get help the app would not even let me click to start the Support Chart to troubleshoot
Truck reservations work but equipment photo check-in is broken
The app works fine for reserving a new truck. But the process of uploading photos of the different views of the vehicle when checking in or out does not work 90% of the time. You take the photo for one view and then when you take the photos for the next view, the previous photo just vanishes. Or get through taking all of the photos and when you submit them, you end up on the same image upload screen with all photos gone. I have had to “glitch” my way through 2 truck rentals to successfully do any pick up or drop off after hours. Fortunately I did not get stuck completely and was able to guess my way to a workaround. It’s a terrible experience.
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App
Worst app in existence
