Pathetic
The only thing worse than this app is their pathetic customer support. Could not even login to the app.
Term agreement keeps popping up
Hi with this version the terms of service agreement keeps popping up every time I navigate to a new tab in the app. I confirm it and it pops up again.
Bad app
I’ve used this app 5 times this year in my current move. Half the time the app doesn’t work correctly resulting in you waiting on hold to get support during your active reservation. Currently I have spent 35 minutes trying to start my reservation (now on my second customer service call) and it’s as a direct result of the app not functioning correctly
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Just talk to the people
App says return truck, make sure you have everything and it’s locked and parked legally where you got it, put keys in lockbox and you’re all set, great. Still shows up as active on account click return truck again. Now app says take picture of odometer, well I can’t do that because you already told me to lock it and return the key. Just go talk to the counter folks.
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Stupid App
⭐️ 1 Star
This app is incredibly frustrating to use. I often open it just to quickly check a price or get a simple answer, but the app makes everything unnecessarily complicated and inconvenient. I have thousands of questions and things I want to check, and many times I simply close your app and go to another company because their apps are much easier and faster to use.
At this point, I only use your app when I’m already nearby and need something immediately. Otherwise, I’d rather use a competitor.
I honestly don’t understand who designed this experience or why anyone thought it was a good idea. You are losing customers simply because the app is so inconvenient.
This is actually my first negative app review, but this experience deserves 1 star. If other customers feel the same way, please like this review or leave your own feedback so the company finally pays attention and improves the app.
This app is incredibly frustrating to use. I often open it just to quickly check a price or get a simple answer, but the app makes everything unnecessarily complicated and inconvenient. I have thousands of questions and things I want to check, and many times I simply close your app and go to another company because their apps are much easier and faster to use.
At this point, I only use your app when I’m already nearby and need something immediately. Otherwise, I’d rather use a competitor.
I honestly don’t understand who designed this experience or why anyone thought it was a good idea. You are losing customers simply because the app is so inconvenient.
This is actually my first negative app review, but this experience deserves 1 star. If other customers feel the same way, please like this review or leave your own feedback so the company finally pays attention and improves the app.
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