Bugs Login Problem, Incorrect Password even its correct, after inactivity
I logged in to your app at around 1:30 AM and was automatically logged out due to inactivity, which is understandable. However, when I attempted to log in again, I kept receiving an error message after entering my password. After three attempts, my account was locked. I am now being instructed to visit the nearest Western Union branch, which is very inconvenient. Please advise on how this can be resolved online.
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Cannot verify
Bad app They keep asking me for additional verification information when I've already given them right and correct ones. Despite that, they keep asking me to redo all the information that I provided. Fix this.
Ussc app
Very convenient and easy to access it helps me to easy get my money from my parents abroad
Can’t add Bank Details for deposit transactions
I tried so many times to uninstall/install the new app version, but still can’t add this feature when doing a cash-in. They even said there’s an error in my connection!.
I can’t create an account
Totally wasted my time. It kept saying I have a possible existing account but when I tried logging in, it says I’m not registered. So I tried using another mobile number for new account creation but I kept receiving the same error. I already contacted support, and they can’t find any existing records and was bot helpful at all. Such BS!
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I AM SO FRUSTRATED NOW!!
I filed a complaint about withdrawing money in a Pito AxM platform at a 7/11 store here in Tagum. I do not have any issuing bank because my money is within USSC platform. You guys should refund my money. I cannot wait for 10-15 days to get this issue resolved!
It’s frustrating because I trusted the platform to handle my money safely. The machine failed, but the system still took my money. And now I'm the one who has to wait 10–15 banking days, maybe longer if they delay.
Honestly, the process feels one-sided — it leaves me without my funds or options in the meantime.
I'm starting to doubt USSC's services now. I have been a loyal customer since 2022. This could be the least that you can do for a loyal customer.
It’s frustrating because I trusted the platform to handle my money safely. The machine failed, but the system still took my money. And now I'm the one who has to wait 10–15 banking days, maybe longer if they delay.
Honestly, the process feels one-sided — it leaves me without my funds or options in the meantime.
I'm starting to doubt USSC's services now. I have been a loyal customer since 2022. This could be the least that you can do for a loyal customer.
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better to show the information in app’s history
They couldn’t provide the transaction information in history, they couldn’t provide the informations like the reciever account number etc!!!
Disappointing per transation limit
Expecting a hassle free transactions but when they decresed the transaction per limit it became very disappointing. You have to go to the branch to claim remittance if it go over the transacton limit! And you cant even request to increase the amount per transaction limit! Now its useless!
ERRORS
Oh my gosh! It's so frustrating! At first, this app was working well, but now every type of transaction results in errors. I tried to receive money, but the MTCN didn’t work; it says error. This app is so irritating and disappointing. I spent 250 pesos for its card, but it's worthless.
Worst App
This is not recommended app the old one is way better than this one. Imagine your calling costumer service it always hang up. In terms of receiving money you can’t transact. Its not cool. You better shot down your app bring back the old one. Your not helping, you are making things worst.
Cannot get verified
Got a message saying I need to update some information. Needed to modify, but cannot get pass step 5 as the app suddenly stop working. Customer service is also of no help since there is no reply
Poor
Since the update the system is always down, to the point that I cannot use it on my transaction.
Poor
Why I can't open my account. I don't know what I did but your app says that I'm trying to access an account that is no longer registered in my account.
Hindi makapagbayad ng bills credit card bill
Before nakakapagbayad naman ako ng bills, bpi po sya nakasave na yung info ng cc ko para payment na lang, kaso lately may nadagdag sa info account number eh may credit card number naman na bakit need pa ng account number. Tapos wala ng points na narereceived. So hindi ko na din to gagamitin kasi wala ng used kasi kaya to ginagamit ko dahil nagkakapoints ako naiipon yung points ko. Tapos ang mahal ng transfer fee. Kaya feeling ko pra maitransfer na yung pera na lang kesa ibayad sa credit card bill or bills.
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Unauthorized Error
Hello can u please help me? I transferred my money thru this app to send money to my family but after trying for like 3 times, it automatically logged out and cant log back in. It says “unauthorized” how can u help me with this, there is still money on my account. Kindly transfer it to my bank account 😞
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Fix this please
I have tried to make an account multiple times and did everything as told, but my account still cannot be verified. This is beyond frustrating at this point.
Frustrating Registration process
Keeps Hanging on 2nd page of registration process. Date field is rediculous as the calendar closes everytime you select the month or year.
Face detection in registration process is slow and they will advise you to retry again and again and again because the app captured blurry pic.
Face detection in registration process is slow and they will advise you to retry again and again and again because the app captured blurry pic.
Account Verification / Signing Up
I find it too complicated for account verification upon signing up. I tried for 3 times and each and every attempt they have a lot of concerns. I ended up deleting the app. They don't advise or notify you on the error right away.
problem logging in
I could not log in
Response from developer
Hi Ka-Super Kandjeubznakwjr! Thank you for sharing this feedback. We need more details to better understand your concern. Kindly reach us through the chat icon displayed on the U Store Mobile App screen. Or send us an email at customer_service@ussc.com.ph. Our Customer Service Specialists will get in touch with you.
The new update is bad, to send money it take time and always error .
The WU service is in new update always loading… and keep saying “ Oops, you may have weak or no data connection... Keep
calm, wait for a few minutes and try again” although I have good signal :(
calm, wait for a few minutes and try again” although I have good signal :(
