Incompetent
Response from developer
Hi Nochuuu_! We’re sorry to hear about your experience with the ID verification process. We understand your frustration and would like to help resolve this. Please email help@gotyme.com.ph with the subject line AR-00197 so our team can review the issue and assist you further.
Simplicity like no other
Response from developer
Hi Earthrover! Thanks for your feedback. We’re glad to know that you’re liking your experience with us. Your feedback helps us to do better and ensure that we’re able to make banking beautiful not just for you, but for everyone. Have a great day! :)
National and international friendly bank
Response from developer
Hi j.montz! Thank you for your positive feedback! We're thrilled to hear that you find our service convenient. Your satisfaction means a lot to us, and we’re always looking to improve. If you have any suggestions or additional thoughts, feel free to share them! We're here to help! Have a great day!
Customer service sucks..
They require an excessive number of documents—far more than what other banks like BPI typically ask for. On top of that, their email responses have been repetitive and unhelpful, and their hotline doesn’t even seem to work.
It’s incredibly stressful that something as simple as updating a mobile number involves such a complicated and demanding process.
Response from developer
Hi Cheche-20! We’re very sorry for the frustration you’ve experienced with updating your mobile number. To assist you further and help simplify the process, please email us at help@gotyme.com.ph with the subject AR-0098 so our team can provide dedicated support.
To Agent Representative of GoTyme Bank
Response from developer
Hi _JPP! Thank you for your feedback and for supporting GoTyme Bank. We’re sorry to hear about your experience with our responses. Please email us at help@gotyme.com.ph with the subject AR-0091 so we can address your concern more accurately. Thank you!
