Personal loan
Salamat maya
Can’t receive OTP
Response from developer
Hi, 99shj. We're truly sorry for the inconvenience on your overseas fund transfer and login. Users abroad are supposed to receive OTP if their Philippine SIM has active international SMS roaming, or if the telco supports SMS delivery in their current country. Kindly retry the following troubleshooting tips one more time and see if they fix anything: • Restart your device • Toggle your Airplane mode • Ensure your roaming/SMS roaming is active • Manually select another partner network • Check with your Philippine telco network if roaming is enabled. If you're still unable to receive your OTP, it is best that you contact Maya Support through non-app channels like our hotline at +632-8845-7788 or 1800-1084-57788 (domestic toll-free) so that our team can help you recover your account. Before your call, kindly prepare your valid ID, registered mobile number, registered email address, and recent transaction details if requested. Once you regain access, we recommend setting up your primary phone as a Trusted Device for your Maya account so that you will no longer go through the hassle of wating for an OTP. This can be done by going to your Profile > Security Center > My trusted phones. We'll be here every step of the way to ensure you'll regain access to your account. Thank you for your patience. 💚










