Maya – savings, loans, cards appears to be a legitimate app. The AppsHunter Legitimacy Score for Maya is 93 out of 100 points across 7 verification signals from App Store and developer data.

Maya User Reviews

Name: Maya – savings, loans, cards
Rating: 4.6 (3850 reviews)

Maya – savings, loans, cards

Maya Philippines, Inc.

💰 Finance

Customer Experience

Positive experience29.0% of reviews

Neutral4.0% of reviews

Negative experience67.0% of reviews

~ Based on 572 written reviews from the US App Store.

What users say

Summarized from real user reviews of Maya. Based on 3.9K reviews and a 4.6/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

🚀Fast and convenient
👍User-friendly interface
💳Integrated banking services
💰Cashback and savings features

Negative things

🐛Frequent app crashes and bugs
🤖Unhelpful or unresponsive customer support
🔒Unreliable verification and security issues
💸Unexpected fees and charges

Is Maya Safe?

Maya – savings, loans, cards appears safe based on user ratings. AppsHunter Safety Score for Maya is 92/100.

This assessment is based on 3,850 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.7% of ratings point to a safe experience

2.8% of ratings suggest some concerns

7.6% of ratings point to a risky experience

~ Based on 3,850 App Store ratings for Maya.

Is Maya Legit?

Maya – savings, loans, cards appears to be a legitimate app. AppsHunter Legitimacy Score for Maya is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Waste of time

Verification failed because name does not match my ID but they wouldn’t allow hyphens. Then when you try to submit again they make you renter all the data you just typed. No thanks I’ll just stick to Gcash.

Adamsndjdjk

12 days ago

Johnny

Awsome app that’s extremely user friendly

PuYie

15 days ago

Best rate

Better than your long running family bank when it comes to interest & modern app

michaelela

15 days ago

Response from developer

Wow! That’s so great to hear, michaelela! We’ll keep doing our best to make banking even easier for you. 🙌

Is there any update of the system right now?

I can not do some payment.

thonnie

15 days ago

Response from developer

We’re sorry to hear about your experience, thonnie. We’d like to look into your concern and provide the appropriate assistance. Please go to Help > Chat with us in the Maya app or call 📞 (02) 8845-7788 or 📞 1800-1084-57788 (toll-free) so our team can review your concern and assist you further.

Dnbdd

Bdhddb

vitocris26

18 days ago

Does Maya Easy Credit does auto deduction for Due loan?

Does Maya Easy Credit do auto deduction for Due loan? I have due tomorrow unfortunately I can’t log in to my account at all since my registered number in Maya was lost. I have available balance in my wallet it will be good if maya will do auto deduct so that I could just cash in the balance.

MissR1992

a month ago

Can not login

Can never reach customer service

Relax_YY

a month ago

no others means to communicate call lang… no access sa maya..cant login

ang hirap sa maya kapag nawalan ka ng access… tpos cant complain dahil wla silang email pra mg reklamo or to inquire need pa mglogin sa app nila..which is ang tagal dumating ng code unlike gcash.. never had this problem even im outside the country… need to call pa…eh wla nga ako sa pinas wla ibang means to communicate with them… sobrang hassle lang…

bebootbot

a month ago

No cash in from bank

3months of “coming soon”. Well, I will stay using it when I can fund from my bank account. GCash is just as bad. Think I will just keep going like I am.

airmech1

a month ago

Keeps refunding Smart load purchase

The app wont let me buy Smart prepaid load even if I have more than enough funds!

Hitokiri Battōsai

a month ago

Is there any upgrade of the system right now?

I can not do some payment.

thonnie

2 months ago

Customer service bot and customer service

I have an issue on a duplicate account which is abnormal. Its been 2 years I haven’t used maya and post using maya again this werk l am notified of having a duplicate account which I am unaware of.

AI Bot wont transfer me to a live agent even though the bot cant help me further on my concern post the ticket has been created which takes 10 business days to complete the process.

Customer service rep wont confirm the details I am asking pointing out security concern/privaty etc. What can be breached or cause a security concern if you can just confirm me the last 2 digit of the number used on the duplicate account for me to confirm if its really me who opened the other account or not?

Tokis1337

2 months ago

Response from developer

Sorry to hear about the difficulty you’ve experienced with the duplicate account concern, Tokis1337, especially with the limited information available to help you identify the account and the difficulty getting the assistance you need. We understand how important it is to clarify an account you don’t recognize. If you still need assistance with your concern, please call us at 📞 (02) 8845-7788 or 📞 1800-1084-57788 (Toll-free) so our team can check your existing concern and assist you further.

Surprised and Dismayed

I received my reward as a new client around 2pm and the same rewards got “expired” as per the agent around 6pm. I am asking for a copy of the terms and conditions that I have to use it immediately (as per the agent). But insisted that they cannot tell exactly when a reward expires. Deleting my account because Maya is not transparent!!

jteriocy

2 months ago

Response from developer

Sorry to hear about your experience with the reward, especially with the unexpected expiration and difficulty getting clear information about its validity. We understand your concern about having clear and accessible terms for promotional rewards. If you need assistance with the specific reward, please go to Help > Chat with us in the Maya app or call 📞 (02) 8845-7788 or 📞 1800-1084-57788 (Toll-free) so our team can check your concern and assist you further.

I love this maya

Its really help alot for easy sending money and accepting money

EA.Sia

2 months ago

Terrible on boarding process

I followed all tedious instructions several times only to find out information did not match the documents. Why not take them from the documents.? Extremely outdated on boarding. Will try to use credit cards when possible. And no way to log a ticket that works. No one answering on the phone.
I got the response Maya, telling me to call numbers that don't work, and asked for a ticket number when I can't open tickets. Let me know if there is a contact that actually works.

Astadolfo

3 months ago

Response from developer

Hi Astadolfo, we’re sorry to hear about your experience and understand how frustrating it must be to go through the verification process multiple times, only to encounter issues with your information and have difficulty reaching support. We’d like to help look into this further. If you have an existing ticket number, please share it with us so we can check. You may also contact 📞 02 8845-7788 or 📞 1800-1084-57788 (toll-free) for assistance.

Worthless app

Can’t past facial recognition garbage. Trash.

C-Fox13

3 months ago

No way to upgrade an account

If you have a foreign passport do not even try to get your upgraded account. It always fails with “your passport is invalid” error. Support is absolutely useless they just keep saying go and upgrade your account and it doesn’t matter that you basically call them because you can’t upgrade it.

Fduch1203

3 months ago

Overlimit fee of 750/closing my account

The overlimit fee is 750, my overlimit amount was only 200. When i used it again the fee is already added but you cant go beyond your limit. I don’t understand is if i cant go beyond my limit it shouldn’t go through the first time right? when i was overlimit for 200 it should have been cancelled but no they want to Charge you 750 fee. And when i tried closing my account many many many times they ended the chat the chat support will end my chat even if i continuously send messages. They are so bad customer service very bad

denizemich