GoTyme Bank | Philippines User Reviews

Name: GoTyme Bank | Philippines
Rating: 4.5 (116 reviews)

GoTyme Bank | Philippines

GoTyme Bank Corporation

💼 Business

💰 Finance

Customer Experience

Positive experience47.4% of reviews

Neutral2.6% of reviews

Negative experience50.0% of reviews

~ Based on 38 written reviews from the US App Store.

Is GoTyme Bank | Philippines Safe?

GoTyme Bank | Philippines appears safe based on user ratings. AppsHunter Safety Score for GoTyme Bank | Philippines is 87/100.

This assessment is based on 116 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.1% of ratings point to a safe experience

2.6% of ratings suggest some concerns

10.3% of ratings point to a risky experience

~ Based on 116 App Store ratings for GoTyme Bank | Philippines.

Is GoTyme Bank | Philippines Legit?

GoTyme Bank | Philippines appears legitimate, with a few gaps. AppsHunter Legitimacy Score for GoTyme Bank | Philippines is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Incompetent

App alone doesn’t want to work properly. How do you expect me to trust you with my cash??

kirikirikieee

14 days ago

Incompetent

Subpar id verification expected from incompetent developers.

Nochuuu_

2 months ago

Response from developer

Hi Nochuuu_! We’re sorry to hear about your experience with the ID verification process. We understand your frustration and would like to help resolve this. Please email help@gotyme.com.ph with the subject line AR-00197 so our team can review the issue and assist you further.

Simplicity like no other

5-star for its user-friendly design. Is the system in full decryption … that’s #2 question that I need answers

Earthrover

3 months ago

Response from developer

Hi Earthrover! Thanks for your feedback. We’re glad to know that you’re liking your experience with us. Your feedback helps us to do better and ensure that we’re able to make banking beautiful not just for you, but for everyone. Have a great day! :)

Best online bank in PH

11/10 never had any issues

SamChatz

3 months ago

The otp for foreign numbers are not working

The app cant scan your id no matter how much you tried

Docdjejdk

3 months ago

National and international friendly bank

Very convenient and easy to send and receive money

j.montz

3 months ago

Response from developer

Hi j.montz! Thank you for your positive feedback! We're thrilled to hear that you find our service convenient. Your satisfaction means a lot to us, and we’re always looking to improve. If you have any suggestions or additional thoughts, feel free to share them! We're here to help! Have a great day!

THE SCAN DOESNT WORK

I tried scanning my passport many times but it’s not working.

shiberri_

3 months ago

Response from developer

Hi shiberri_! We’re sorry for the trouble scanning your passport. We’d like to help check this further. Please send an email to help@gotyme.com.ph with the subject line AR-00156 so our team can assist you.

OTP

Can’t received OTP overseas

Ray Pablo

4 months ago

Customer service sucks..

I lost my phone and the mobile number linked to my GoTyme account, and I’ve been trying to request account recovery and update my number. Unfortunately, the process has been extremely frustrating.
They require an excessive number of documents—far more than what other banks like BPI typically ask for. On top of that, their email responses have been repetitive and unhelpful, and their hotline doesn’t even seem to work.
It’s incredibly stressful that something as simple as updating a mobile number involves such a complicated and demanding process.

Cheche-20

5 months ago

Response from developer

Hi Cheche-20! We’re very sorry for the frustration you’ve experienced with updating your mobile number. To assist you further and help simplify the process, please email us at help@gotyme.com.ph with the subject AR-0098 so our team can provide dedicated support.

To Agent Representative of GoTyme Bank

I appreciate that GoTyme Bank has 24/7 customer service and I love using this Bank. However, every time I have concern and need to speak with the agent they all have the same response that sometimes not connected to my main concern. To all the agent in GoTyme Bank please do read the concern carefully first before responding, because it's so irritating reading your response over and over again.

_JPP

5 months ago

Response from developer

Hi _JPP! Thank you for your feedback and for supporting GoTyme Bank. We’re sorry to hear about your experience with our responses. Please email us at help@gotyme.com.ph with the subject AR-0091 so we can address your concern more accurately. Thank you!

Works well overseas without otp

Used the physical card here in UK without any hassle. Good job GoTyme team!

JonJerome

5 months ago

Really good app

It was easy to open a GoTyme account on the app and all functions work very well. This is one of the best banking apps I've used.

Chris in Makati

5 months ago

Great Banking App

user friendly, convenient

Jograsya

5 months ago

Response from developer

Hi Jograsya! Thank you for your positive feedback! We're thrilled to hear that you find our service convenient. Your satisfaction means a lot to us, and we’re always looking to improve. If you have any suggestions or additional thoughts, feel free to share them! We're here to help! Have a great day!

Stolen money!!

Gotyme has held my money for 4 months now and when I contact the customer service they say it’s in process!! Release my money gotyme!!

loki9.9

6 months ago

Response from developer

Hi loki9.9! We’re truly sorry for the delay and understand how concerning this must be. We’d like to help resolve this as soon as possible. Please email help@gotyme.com.ph with the subject AR-0066 so our team can further check your account and assist you accordingly. Thank you for your patience.

deposit crops image abd blurrs it fails check deposits

checkdeposit is faulty

LBols

6 months ago

Response from developer

Hi LBols! We’re sorry to hear you’re experiencing issues with check deposits. Please email help@gotyme.com.ph with the subject AR-0059 and provide more details so our team can assist you with the transaction.

ID SCAN NOT WORKING

Wanted to open an account with you as I've heard good things about your bank only to be disappointed with the ID scan. It is not scanning any of my ID. Improve your app!!! People wanted to open an account online for convenience otherwise of we would just go to other big banks right?? fix ur app

prettygal111

8 months ago

Response from developer

Hi prettygal111! We're sorry for the inconvenience you're experiencing with the ID scan. Please email help@gotyme.com.ph with the subject "AR-0013" for assistance in account creation. We appreciate your feedback and are committed to improving your experience. Thank you for your patience!

not working

Id uploading doesnt work

이사랑하는하선이

8 months ago

Response from developer

Hi 이사랑하는하선이! We're sorry to hear about the issue with ID uploading. Please send an email to help@gotyme.com.ph with the subject "AR-004" for assistance. Our team will be ready to help you resolve this as quickly as possible. Thank you for your patience!

scan of my id not working

NUNG NAG FACE SCAN OKI PERO NUNG ID NA HINDI MASCAN

brokenribs…

9 months ago

Request

Hopefully you add for the electricity bill comoany name LANECO

CM_Hutch

10 months ago

Response from developer

Hi CM! Thank you for your suggestion! We appreciate your feedback and are always looking to improve our services. I'll pass this on to the team for consideration. If you have any more suggestions or need assistance, feel free to let us know! 😊

Digital bank w potential

Easy to navigate, easy to use, you can use directly outside Ph wo extra charge, secured and innovative. Better than traditional banking which makes everything else harder yet security is lame.

Connie Cruz of Baguio City

a year ago

Response from developer

Hi Connie! Thanks for your feedback. We’re glad to know that you’re liking your experience with us. Your feedback helps us to do better and ensure that we’re able to make banking beautiful not just for you, but for everyone. Have a great day! :)