Useless
Good when it works
TLDR: Be warned, their support policies when things go wrong are horrendous, especially if you’re expecting them to be helpful, be on your side and be forthcoming when you’re stuck far from home.
When the alignment of the car working, the owner automating the process and the base price and per km price align it all works out - 4.5 stars all the way.
When the car is listed as available, you go to the pick up location and the car is actually not available? Or the owner has a plan for it on the second day, even though it showed available? Annoying, but can be rectified, customer service will refund your booking amount, you’re on your own to book something else, along with your time and transportation to get there.. 3.5 stars.
On a longer trip and the car breaks down 3hrs from home? Uber will offer you platitudes, but no actual help. You’ll be stranded on the road for hours because they’re experiencing a high volume, offer you a maximum of $200 to figure it out - train or taxi, and say they want to charge you for the kms that the car has driven so far - 2 stars, because the app works well.
We’ve experienced all the above while using this app. When it works, is not a motto to go by when on a longer trip. Better to go with a rental car company.
Response from developer
Hi theoneandthemany, thank you for sharing your this. We aim to improve the services we have and your feedback is essential. There is room for improvement. I'll make sure to pass it on to the relevant team for review. ^Carshare Team
Mixed blessings
The second issue I had with this app was the return buttion don’t always work. I took the second car back 19:30 and next day woke up to a late fine.
On to the positives now. Only go with those who have reviews and have a set number. 15 or more is a good number. I feel this is a good idea and would consider renting my car on here. It was a fairly easy app to use and many use lock boxes so the is no contact. Other owners prefer to hand you the keys. The car I rented was a friend of the woman I’m staying with.
Response from developer
Hi, Loo. Thank you for sharing your experience. Unfortunately, you encountered issues with the initial car condition and the return process. However, we're glad to hear you were refunded and credited for the inconvenience. we appreciate your positive feedback on the app's usability and contactless options. We look forward to improving and providing better experiences in the future. ^ Carshare Team
THIEVES!!!! Worst company EVER
Response from developer
Hi, there. Sorry to hear about this. Please know that when damage is reported, we check photos uploaded by recent borrowers. If your photos are complete, we can see whether you caused damage during your trip. If your photos are incomplete, you may be held responsible for the damage. If you would like to dispute a decision we've made on your responsibility for damage, please see the following article in our Help Centre: https://bit.ly/3KlQfGz. ^ Carshare Team
Uber carshare Perth Airport
I found the app easy to set up and the range of vehicles available was great, unfortunately because I left it til the last minute I had to get what was left.
I found a VW Golf, I thought it was a bit much for what I wanted but went for it anyway.
The car wasn’t available for the time I booked it for as there was an issue with the app,so Noel said. Booked for 13:30 actually picked up after 17:00hrs. No sooner the other guy got out the car I was in after all the checks. I found the car very untidy inside and out. I was a bugger to start first thing but afterwards ok. Less than a quarter of a tank of fuel.i took the car to my son’s home and cleaned it inside and out.
The car itself was a joy to drive and handle very well, it’s such a shame that it was in the state it was as it would have been a better experience throughout.
Response from developer
Hello, there. We're delighted to hear you found the app user-friendly and enjoyed the range of vehicles available. Apologies for any inconvenience with the delayed pickup and untidy condition of the car. Cars on our platform are expected to be kept reasonably clean and tidy for all members' comfort. We encourage taking photos before and after your trip and reporting any cleanliness issues. You may click here for more info: https://bit.ly/3sfAn2h. ^ Carshare Team
