Useless
Good when it works
TLDR: Be warned, their support policies when things go wrong are horrendous, especially if you’re expecting them to be helpful, be on your side and be forthcoming when you’re stuck far from home.
When the alignment of the car working, the owner automating the process and the base price and per km price align it all works out - 4.5 stars all the way.
When the car is listed as available, you go to the pick up location and the car is actually not available? Or the owner has a plan for it on the second day, even though it showed available? Annoying, but can be rectified, customer service will refund your booking amount, you’re on your own to book something else, along with your time and transportation to get there.. 3.5 stars.
On a longer trip and the car breaks down 3hrs from home? Uber will offer you platitudes, but no actual help. You’ll be stranded on the road for hours because they’re experiencing a high volume, offer you a maximum of $200 to figure it out - train or taxi, and say they want to charge you for the kms that the car has driven so far - 2 stars, because the app works well.
We’ve experienced all the above while using this app. When it works, is not a motto to go by when on a longer trip. Better to go with a rental car company.
Response from developer
Hi theoneandthemany, thank you for sharing your this. We aim to improve the services we have and your feedback is essential. There is room for improvement. I'll make sure to pass it on to the relevant team for review. ^Carshare Team
Mixed blessings
The second issue I had with this app was the return buttion don’t always work. I took the second car back 19:30 and next day woke up to a late fine.
On to the positives now. Only go with those who have reviews and have a set number. 15 or more is a good number. I feel this is a good idea and would consider renting my car on here. It was a fairly easy app to use and many use lock boxes so the is no contact. Other owners prefer to hand you the keys. The car I rented was a friend of the woman I’m staying with.
Response from developer
Hi, Loo. Thank you for sharing your experience. Unfortunately, you encountered issues with the initial car condition and the return process. However, we're glad to hear you were refunded and credited for the inconvenience. we appreciate your positive feedback on the app's usability and contactless options. We look forward to improving and providing better experiences in the future. ^ Carshare Team
THIEVES!!!! Worst company EVER
Response from developer
Hi, there. Sorry to hear about this. Please know that when damage is reported, we check photos uploaded by recent borrowers. If your photos are complete, we can see whether you caused damage during your trip. If your photos are incomplete, you may be held responsible for the damage. If you would like to dispute a decision we've made on your responsibility for damage, please see the following article in our Help Centre: https://bit.ly/3KlQfGz. ^ Carshare Team
Uber carshare Perth Airport
I found the app easy to set up and the range of vehicles available was great, unfortunately because I left it til the last minute I had to get what was left.
I found a VW Golf, I thought it was a bit much for what I wanted but went for it anyway.
The car wasn’t available for the time I booked it for as there was an issue with the app,so Noel said. Booked for 13:30 actually picked up after 17:00hrs. No sooner the other guy got out the car I was in after all the checks. I found the car very untidy inside and out. I was a bugger to start first thing but afterwards ok. Less than a quarter of a tank of fuel.i took the car to my son’s home and cleaned it inside and out.
The car itself was a joy to drive and handle very well, it’s such a shame that it was in the state it was as it would have been a better experience throughout.
Response from developer
Hello, there. We're delighted to hear you found the app user-friendly and enjoyed the range of vehicles available. Apologies for any inconvenience with the delayed pickup and untidy condition of the car. Cars on our platform are expected to be kept reasonably clean and tidy for all members' comfort. We encourage taking photos before and after your trip and reporting any cleanliness issues. You may click here for more info: https://bit.ly/3sfAn2h. ^ Carshare Team
Great experience
Response from developer
Hello, Dylan. Thank you for the fantastic 5-star review! We're delighted that you found our service smart, easy, and affordable. Your satisfaction is our goal, and we appreciate your positive feedback. ^ Carshare Team
Whitey
Response from developer
Thank you so much for your wonderful 5-star review! We're delighted to hear that you find our app helpful and awesome. Your positive feedback encourages us to continue delivering exceptional service. We appreciate your feedback! Regards, Carshare Team
Steve Goslyn
Response from developer
Hi, Steve. Thank you for the positive feedback! We're thrilled to hear from you. If there's anything we can improve upon to make it a 5-star experience next time, feel free to let us know! ^ Carshare Team
Convenience
Response from developer
Hi Angelo, thank you so much for taking the time to share your positive experience with Uber Carshare! We are thrilled to hear that our service has been a convenient solution for you, particularly during times when your personal vehicle is undergoing repairs or service. We appreciate the 5-star review! ^ Carshare Team
Good enough
Response from developer
Hi Matty, we appreciate your feedback and the 3-star rating you've given us. We're sorry to hear that your experience didn't completely meet your expectations. We continuously strive to improve our services, and your input helps us in that process. Should you need further assistance, feel free to reach out to us via our other channels here: https://bit.ly/3jT4viM. Have a great day! ^ Carshare Team
Awful app
Failed to read my IDs twice
Failed to acknowledge my mobile verification
I had to move to the website to get anything done. Then the trip that it didn’t confirm appeared as I was booking on the website. Then disappeared.
Took me well over 2 hours to get something booked
I can only hope the actual car rental goes smoothly
Response from developer
We're sorry to hear about the frustrating experience you had during the application process. Your feedback is invaluable in helping us identify areas where we can improve our service. To help you with your actual trip, please check out our guide on how your trip works from start to finish: https://bit.ly/44k9cUM If you encounter any issues or if you need further assistance, please don't hesitate to reach out to us directly through our channels: https://bit.ly/3pbIJtr Hope this helps! ^ Carshare Team
Easy set up
Response from developer
Hello, Jay. We're delighted to hear you found it easy! If you ever need assistance, just reach out. Enjoy your rides!
Review
Response from developer
Thanks for the 5-star rating! Your satisfaction is our priority, and we're committed to continuously improving and providing you with a seamless experience. We look forward to serving you again soon! ^ Carshare Team
End to End: it works
Response from developer
Hi, Nick. Thank you for your fantastic review! We're delighted to hear that our platform made your experience hassle-free and seamless. Our team is committed to being available whenever you need assistance, even during odd hours. We're also thrilled that you find our app's user interface and support to be top-notch. Your kind words motivate us to continue providing excellent service. If you ever need anything, don't hesitate to get in touch. ^ Carshare Team
Amazing
Response from developer
Thank you for the fantastic 5-star review! We're thrilled that you had such a positive experience with us. We're grateful for your support, and we can't wait to have the opportunity to serve you again and exceed your expectations! ^ Carshare Team
Avoid!
Response from developer
We're truly sorry to hear about your negative experience, and we apologize for any inconvenience caused. Your feedback is important to us, and we would like to learn more about the issues you faced. If you could provide us with more details about your experience, we would be grateful for the opportunity to address your concerns and work towards a resolution. Please feel free to reach out through our channels: https://bit.ly/3pbIJtr. ^ Carshare Team
Sabu0010
Response from developer
Hi Sabu, thanks for the 5-star rating and review! We appreciate your support and thank you for choosing Uber Carshare. ^ Carshare Team
Great app
Response from developer
Thank you so much for your 5-star review! We're delighted that you're enjoying the app and finding it valuable. We'll continue to work hard to provide regular updates and improvements to ensure that you have the best possible experience with our app. If you ever have any suggestions or ideas for enhancements, please feel free to share them with us.
Convenient
Response from developer
Thank you so much for this 5-star review. We really appreciate you being a part of our Uber Carshare community and helping to share the word about us. We’re here for you anytime!
Worst app and website
Response from developer
Sorry to hear about this. Would you mind clearing the cache on the app and website? Then log out and log back in. If the issue persists, please email us at members@ubercarshare.com so we can help you troubleshoot.
