Cash ISA
Horrible company to deal with. Have been trying to transfer my ISA out of there for months and they keep blocking it. Stay well clear of UBL!
Awful app
Constantly fails to work, so user unfriendly. Currently unable to log in, again. The worst app I’ve ever used.
Good rates but the worst app experience I’ve seen
I’m not sure what UBL were thinking when building this app, the UX is confusing, there are random animations that just make it feel unresponsive, it randomly swaps between native and an embedded web view with seemingly no thought to how it would feel. I’m fairly certain this app manages to violate every design principle somewhere. I’d rather have the 2008 online banking experience than this half baked app.
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Customer service is awful
The app is the worst I’ve used for ages. Slow, poorly designed & full of glitches. I opened a bond and when I got to the paying interest there’s was no way of changing from at maturity to monthly. When I got to the next page it had set the method. So I went back and the drop down arrow was actually at bottom of the page! I changed it and ended up having two accounts. But only one is showing! They’ve promised to resolve it but at the moment it was a week ago. The Secure message says answering in three days, which isn’t true…
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Terrible Service
I phoned UBL today as I am trying to open a new ISA account but the app is saying “oops something is wrong” and to contact customer support. Which I did. I tried talking to customer support on option2. When I tried taking the lady through the path to open the account and where the error was, she didn’t listen to my problem and subsequently she put the phone down. I will now put my money into a different bank.
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Garbage bank
Worst app ever made and the website is the same, it looks like a child put it together and the customer service is shocking!!!
Blocked my account
This bank is the worst bank I have ever seen please if you really want your money not stolen then don’t open account with this bank. I have been saving money with them for months and suddenly they blocked my account £14000 and when you call them, they will say is internal investigation so they can’t do anything about it. My account has been blocked for 4 months and I was broke this Christmas. I advise anyone to open high street bank rather than this scam of a bank and I will take this matter further they will surely pay for damages.
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Mattw
App is rubbish. Freezes a lot. Can’t talk to anyone about my issues. Very disappointed.
Data update isn’t done
It’s been a month im still waiting to see my balance ! There’s no reply or any updates
Not working anymore
I wrote to ubl uk email and asked them why app is not working and directed to Pakistan UBL team. After using it for three years and now not able to use this application is a shame.
Very slow
I’ve never seen a bank take so long to respond to queries or transfer money in
They have had my virgin money isa transfer for a few days and it’s still not registering on the account. Impossible to get through to them either unless you complain
They have had my virgin money isa transfer for a few days and it’s still not registering on the account. Impossible to get through to them either unless you complain
Very poor App
Not even worth 1 star but I have had to give it 1 to submit this review - It regularly locks up, logs out or is in its almost daily ‘maintenance’ routine so ‘not available’ Probably the worst banking app I’ve ever used and I have many of the major credit cards and bank apps - It is not intuitive to use and details of accounts vague. The developer clearly doesn’t use their own product as they would never put garbage out like this if they did! Also UBL do not appear to answer messages despite their ‘3 working days response’ comment - avoid!!!!
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Asking for Finger prints on an iPhone screen
To sign up, app is asking for finger prints on my iphone screen while I’m using one of the latest models so it doesn’t have any fingerprint scanner . So as you have guessed, i can’t make an account coz it failed to provide fingerprints. Excuse me?
Terrible app
The app is very glitchy at best. Struggling to access menus without leaving and going back in to the app every time.
Display
Please Improve the display showing balance. Remittance section needs improvement to make it easier to understand. Do not shut the app at night. Very strange. Many times broken down.
App doesn’t show remittances in date wise and it’s so badly organised that it’s not easy to use.
I think Pakistani banks apps are better than the UBL UK apps. Because no body in the bank wants to improve or seriously want to work.
I am sorry to comment this way. But even the reviews are not seen by the bank.
App doesn’t show remittances in date wise and it’s so badly organised that it’s not easy to use.
I think Pakistani banks apps are better than the UBL UK apps. Because no body in the bank wants to improve or seriously want to work.
I am sorry to comment this way. But even the reviews are not seen by the bank.
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Mr Ghulam Farid
Excellent Service I am very happy with that
Apps and website the worse I’ve seen
The app doesn’t work nor the website. 0 out of 10..
UBL website and app
Firstly I’m very happy with the rates offered by UBL. On ISA rates, they’ve been either top or near the top for years. Also if asking a question via their site or app it is answered quickly and politely.
However their website and app are confusing and illogical to use and have not improved in the years I’ve been a customer.
However their website and app are confusing and illogical to use and have not improved in the years I’ve been a customer.
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Should have listened to other comments
Very clunky process to complete application on iPhone. Took all my details and biometric fingerprint and then said it couldn’t identify me from this. Tried the alternative way and then page froze. Didn’t feel right about this do went with a different bank instead.
Poor App
Multiple attempts to sign in and it keeps crashing. Sort it out.
