Cash ISA
Horrible company to deal with. Have been trying to transfer my ISA out of there for months and they keep blocking it. Stay well clear of UBL!
Awful app
Constantly fails to work, so user unfriendly. Currently unable to log in, again. The worst app I’ve ever used.
Good rates but the worst app experience I’ve seen
I’m not sure what UBL were thinking when building this app, the UX is confusing, there are random animations that just make it feel unresponsive, it randomly swaps between native and an embedded web view with seemingly no thought to how it would feel. I’m fairly certain this app manages to violate every design principle somewhere. I’d rather have the 2008 online banking experience than this half baked app.
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Customer service is awful
The app is the worst I’ve used for ages. Slow, poorly designed & full of glitches. I opened a bond and when I got to the paying interest there’s was no way of changing from at maturity to monthly. When I got to the next page it had set the method. So I went back and the drop down arrow was actually at bottom of the page! I changed it and ended up having two accounts. But only one is showing! They’ve promised to resolve it but at the moment it was a week ago. The Secure message says answering in three days, which isn’t true…
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Terrible Service
I phoned UBL today as I am trying to open a new ISA account but the app is saying “oops something is wrong” and to contact customer support. Which I did. I tried talking to customer support on option2. When I tried taking the lady through the path to open the account and where the error was, she didn’t listen to my problem and subsequently she put the phone down. I will now put my money into a different bank.
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