Urban company
One of the best company apps to have used . I will suggest the people to try atleast once ,it will give you best experience
Response from developer
Hi!💜 we really glad to hear that you were satisfied with our services and thank you for sharing your experience with us
About profile block
My name is GADDEM CHRISTHUMANI and my partner profile has been blocked due to cancellations. However, these cancellations were not my fault; the customers cancelled the bookings by mistake, yet I am being penalized for it. This is affecting my livelihood. I have tried reaching out, but my issue remains unresolved. I request the Urban Company team to review my specific case and unblock my ID so I can resume work immediately. Please contact me to rectify this misunderstanding.
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Response from developer
Hi! Your satisfaction is our top priority, and we apologize for any inconvenience caused. Please feel free to contact us at help@yammak.com. so we can assist you further and address any concerns.
Very worst company
I am writing to express my deep dissatisfaction with the current working conditions. The support system, including the helpline and trainers, is completely unresponsive to urgent issues. Furthermore, the safety and dignity of female employees are not being prioritized, especially during home visits where customers are often disrespectful or rude. The lack of internal support combined with high-stress customer interactions has created an unsustainable and toxic environment
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Response from developer
Hi! Your satisfaction is our top priority, and we apologize for any inconvenience caused. Please feel free to contact us at help@yammak.com. so we can assist you further and address any concerns.
I am Uc partner
I am extremely disappointed with the Urban Company Partner app on iPhone. The app is not working properly and keeps facing technical issues, which directly affects my work and earnings.
I have already raised complaints multiple times, but the issue is still not resolved. There has been no proper solution or clear response from the support team.
As a service partner, we depend completely on the app for our daily jobs. Continuous technical problems without resolution are very frustrating.
I request the technical team to urgently fix the iOS app issues and provide proper support to partners. We deserve a reliable platform to work on.
I have already raised complaints multiple times, but the issue is still not resolved. There has been no proper solution or clear response from the support team.
As a service partner, we depend completely on the app for our daily jobs. Continuous technical problems without resolution are very frustrating.
I request the technical team to urgently fix the iOS app issues and provide proper support to partners. We deserve a reliable platform to work on.
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Unnecessary I’d blocked
I was working on a field suddenly partner helpline team called me and asked to office visit ,as I have cancelled the job so I visited the office trainer told me by tomorrow your I’d will be unblock but it’s been a more than 2 week and I’d is not live very bad experience in last 8 year of working ,if my I’d is not unblock then please remove me from platform so that I will not waste my time by waiting, and search for any other source of income
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Response from developer
Hi! Your satisfaction is our top priority, and we apologize for any inconvenience caused. Please feel free to contact us at help@yammak.com. so we can assist you further and address any concerns.
Very Disappointed 👇
I am UC partner, but I’m very disappointed, why because help line contact is helpless , never call back immediate response, letting us to wait whole day, one of the worse experienced is be it Trainner or any category manager never pick up the called , they don’t even view the message whenever we sent the important message for help, they will give us the contact number for any quarries but it’s a big lies, never pick up the calls, never response the message.
I humble request to higher authorities to look after this matter, and give them proper Trainner how to handle the responsibility.
I humble request to higher authorities to look after this matter, and give them proper Trainner how to handle the responsibility.
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Bad experience as partner in urban company
I have the bad experience in urban company as partner. No one is cooperative Category managers doesn’t pick any call or doesn’t respond to any message if partner is facing any problem. They always give excuses. No one in the company who treats partner good and politely no one is there in urban company you helps every managers blocked partners mobile number. If client cancel booking by own then the cancellation will apply on partners profile even the customer service staff doesn’t solve problems they just pass the time on call and make excuses. They promised in the company at the training phase that if partners are facing any issue they can contact directly to their category manager but category manager doesn’t response of any call and message even i tried to call him 10 times a day but I didn’t respond. Company need to examine or explore their staff too what they’re doing because only partners suffer at ground level. I asked my category manager for my suitable hub at training time but he said he’ll change after a month but now he’s denying and I’m requesting him to change my hub for 8 months but still he’s just making excuses.
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Response from developer
Hi! Your satisfaction is our top priority, and we apologize for any inconvenience caused. Please feel free to contact us at help@yammak.com or call us at 0115136102, so we can assist you further and address any concerns.
Block my I’d
My ID has been blocked for 60 days now just because I didn’t listen to the trainer. They claim I misbehaved with a customer, but I asked for proof and they haven’t given any till now.
Response from developer
Hi! Your satisfaction is our top priority, and we apologize for any inconvenience caused. Please feel free to contact us at helpksa@urbancompany.com or call us at 0115136102, so we can assist you further and address any concerns.
Fraud
Do not be joining this group because it has no real income company it’s a fraud company and nothing response partner
Remove app store that app I have lost money 8000₹ INR
Remove app store that app I have lost money 8000₹ INR
Partner
I have been working in an urban company for 6 years but earlier there were not as many problems as there are now. These people say that they will solve our problems but instead of solving our problems they increase the problems. I am also very tired of working in this company. Now if the problems are solved then it is not right, otherwise I will leave this company.
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Unfair Cancellation Policy for UC Partners
As a UC partner, I appreciate the platform, but the cancellation policy is extremely unfair to service providers. Customers book slots days in advance, blocking our schedules, but cancel just 1-2 hours before the service. This leaves us with no opportunity to take another booking, causing a huge loss of time and income.
Moreover, when we travel to the customer's location and they cancel at the last moment, we are given only ₹100 as compensation. This amount is not enough to cover even travel costs, let alone the time wasted.
Urban Company needs to implement better policies to support its partners
1. Higher Cancellation Fee – At least 50% of the service charge should be given to the partner if a customer cancels at the last moment.
2. Travel Allowance – If a partner reaches the location and the customer cancels, a fair travel fee should be provided.
3. Advance Payment System – Customers who frequently cancel should be required to pay at least a partial amount in advance.
Moreover, when we travel to the customer's location and they cancel at the last moment, we are given only ₹100 as compensation. This amount is not enough to cover even travel costs, let alone the time wasted.
Urban Company needs to implement better policies to support its partners
1. Higher Cancellation Fee – At least 50% of the service charge should be given to the partner if a customer cancels at the last moment.
2. Travel Allowance – If a partner reaches the location and the customer cancels, a fair travel fee should be provided.
3. Advance Payment System – Customers who frequently cancel should be required to pay at least a partial amount in advance.
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No safety for the partners
No safety for the partners working here. The company wont acknowledge thier mistakes nor do they care for thier partners.
I went on a job today and a customers husband tried to misbehave with me. The customer had booked bikini wax and her asked me to do it for him too. He kept misbehaving like this throughout the appointment.
When complained to the company, noone did anything as they said they are regular customer.
Company took it as it is a regular occurance that happens everyday. All they care about is the profit for thier company, not the safety of the partners. The customer in question is Amit kumar from serenity layout, bellandur, bangalore
I went on a job today and a customers husband tried to misbehave with me. The customer had booked bikini wax and her asked me to do it for him too. He kept misbehaving like this throughout the appointment.
When complained to the company, noone did anything as they said they are regular customer.
Company took it as it is a regular occurance that happens everyday. All they care about is the profit for thier company, not the safety of the partners. The customer in question is Amit kumar from serenity layout, bellandur, bangalore
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Disappointed
For no reason my account has been blocked without even informing me. I’ve taken loan from UC and I’m unable to pay due to profile block and not getting job. My loans are pending since then and it effects my civil scores as well. There is no one to contact ask for a reason. I’ve call helpline to ask why my profile is blocked but they can’t help giving any information. They say I should wait till the higher team calls.
No matter whatever it is you should inform to partner so that the partner is aware of the situations. Now I’m been clueless of what makes my profile to block. This is so frustrating.
Please call me as soon as possible so that I know what the is the reason my profile been effected.
No matter whatever it is you should inform to partner so that the partner is aware of the situations. Now I’m been clueless of what makes my profile to block. This is so frustrating.
Please call me as soon as possible so that I know what the is the reason my profile been effected.
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Response from developer
Hi! Your satisfaction is our top priority, and we apologize for any inconvenience caused. Please feel free to contact us at helpksa@urbancompany.com or call us at 0115136102, so we can assist you further and address any concerns.
I am an Urban company partner
Unable to use app from starting many issues like from start can’t complete app training chapters and more ..
Features don’t work
Most of the features are top which is not accessible
After update latest version
App not working pls re fix again in i phone app is not working
Latest iPhone version
Last update ke bad issue face in app auto zoom some function not in use please looked this and resolve soon as possible
Treat workers badly
Am working in urban company as a beautician from last 2 years before some rules are good sone are not but from last few days they changes some rules without asking a girl if she’s comfortable they changes rules our working timing is 12 hrs in app it’s showing 13 hours if am taking sick leave it’s showing 14 hours in app and if someone is trying to explain their point of view that this rule am not accepting they have only only line ok Resign this is so ashame they don’t know how to treat a person who is working under them . If this is a professional company u should treat your worker same as a professionaly . Owner says we don’t do uc do everything uc says your owner is saying to do in between contract they are making new rules that is not acceptable.
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Some trainers has to learn how to behave with partners
Recently I had a training session with one of the trainer and her behaviour is so rude . Not ready to listen wt problem I’m facing . Don’t teach us how to be polite before that please teach trainers how to be polite . Trainer name is Manju
Please update app in iphone
I use i phone but app is not at all supporting in i phones however i understand the value of rating so gave 5 star coz urban clap proved me great support but the application needs so many fixing in iphone
