Love this app
I never had a problem with the app. In fact it makes life so much easier when paying my UGI bill.
App no longer supported
Told to delete app when opening it. No longer supported apparently. Good job making it more difficult for people to check their bills so they don’t see the criminal rate hikes you looooove to do.
Stopped working
Does not work anymore
Confused it no longer works
My iPhone said to update, but now that I did it says this app is no longer supported. I deleted the app then added again and received the same message.
No longer usable
This app no longer works as of the update on November 19 2023…fantastic….
Can’t log in to account
Used to pay both gas and electric bills using app up until almost 2 years ago. When I try to sign in, I get a message in center of scree saying "Sorry for the inconvenience but service is temporarily unavailable. Please try again later." This app is totally useless!!!! If I could give a negative rating, I would!!!!
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More then one account
I have Lights and Gas with UGi same address. Any find any place to add the 2nd account. No support
Junk. Not user friendly 🤬
Very difficult to pay using this sends you to a third party site which cannot tell you your balance once you enter your account info
Also many issues logging in at times total trash 🗑
Also many issues logging in at times total trash 🗑
Unbelievable!
2022 and company’s still struggle to make a decent app. Like come on is not that hard. I can’t login. I keep getting problems and this app make my account to get corrupted and the only way to fix is to call customer service (slow and not efficient) I wish I didn’t have to deal with this company. Is a headache.
Btw the last update this app got was 6 month ago that tells you how little they care about the app performance and security.
Stay away from this app.
Btw the last update this app got was 6 month ago that tells you how little they care about the app performance and security.
Stay away from this app.
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Log in issues
Every since the update it cleared out my login and now won’t allow me to login nothing but errors and can’t verify my account information
Got robbed
Waited months to be refunded and called over 10 times. They kept telling me it was in the mail but never showed.
Please update this thing!!!!!
Please update this thing it haven’t been updated in over two years. Same old stuff
Not syncing, not a friendly dashboard.
Not syncing, not a friendly dashboard.
Garbage! Need new developer!
Site is not that great and viewing on a mobile is easily the worst of any bill I have ever had. Slow, cannot see all payment information, or what I have pending as payments go. Please get your act together UGI. Shouldn’t be this hard to give you my money!
Not user friendly at all
I’ve paid most of my bills online for the past 8 years and this is the worst online banking site I have ever encountered. Every month I dread using this site to pay my bill. I have fast internet speeds and this site is very hard to navigate and is very slow. I would rate it a negative five stars if I could. Its easier to mail your payments, which is what I’m going to do from now on.
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Worthless
Wont synch with web based log in info.
No stars
I have a bill due. Sometimes the app says I have no bill, sometimes it shows my balance. Added my bank to make a payment (it’s listed in my online account - why must I add it in the first place?) and got an error saying it wasn’t added. Canceled out of that screen and my bank was listed. Tried to make a payment and it was not successful, I think — who really knows. This app only has to do one thing and it fails miserably.
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Don’t bother
This app is complete garbage. Doesn’t work most of the time. Takes forever to load when it does. Touch ID doesn’t work. Why offer an app if you’re not even going to try and make it functional?
Boo
The old app worked so much smoother then the recent update. 20 mins wasted trying to change just the payment date. Needs some work
Needs work
Seemed like it would make making my payments easier, but it isn’t accurate. I couldn’t remember if I’d paid my bill already or not so I opened up the app to check. Went to the billing section and it said no bill due for this period. I clicked on that, and it took forever to load. Then, it said my due date and payment like it hasn’t been made. So just to make sure, I closed the app and reopened it and tried again. This time when I clicked the same thing it said $0.00 due. 🙄😒 Tried again and then it went back to the due date and payment needed. Sooooo 🤷🏼♀️ ...I ended up using safari to log into the site to see that I hadn’t made the payment yet. Good thing I double checked it or the dumb app would’ve made me late 😠😑
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Worst
I been trying to sing in and I reset the password couple time and i still trying to login I sent a email I am still waiting for the response.Even the I have the Touch ID i am still not available to login.
