Great
Follow up to review below.
All working fine now so whatever you did . . Big thanks.
This is a great App. I use it to access my local authority library for audio books.
Been working fine but suddenly stopped today. The title I’m part way through would not load. Delete and reload the App to no avail. Won’t even let me login - just says “there is no internet connection” . . Well there is, that’s how I’m writing this review.
I’ve emailed the support team but waiting a response.
All working fine now so whatever you did . . Big thanks.
This is a great App. I use it to access my local authority library for audio books.
Been working fine but suddenly stopped today. The title I’m part way through would not load. Delete and reload the App to no avail. Won’t even let me login - just says “there is no internet connection” . . Well there is, that’s how I’m writing this review.
I’ve emailed the support team but waiting a response.
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Unstable
I have been using this app for a long time and periodically it ‘misbehaves’. Ie won’t return an audiobook or similar. Today it won’t return an audiobook and won’t load the next one so I have deleted the app to reload and it won’t reload as it says that I have no internet connection.
Poor collection
4 science fiction, 5 fantasy books.. none of which I recognise. Don’t know what the point of a library app with so few books in it
Pin limitations
Useless for me. I have a valid password for my main library account, but this app won’t accept it because it’s more than 10 characters long. That is ridiculous. A library app should not prevent users from logging in just because they use a proper secure password. Please fix this outdated limitation.
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Sleep function
The sleep function currently abruptly cuts off the audio after the selected time. The app badly needs the functionality to gradually fade out the audio - as Audible, Borrowbox etc does - to allow the listener time to act to extend the sleep timer, if they wish.
Really good app
An efficient and reliable app.
Books
Never really had a problem with the App except this week. I contacted them and it was resolved in 24 hours. I listen to at least 10 audio books a month and am happy with this App.
Glitch
The app hung a long time when I tried to return a book. I had to delete the app and reinstall but now it would not let me input the name of the library so I can’t use it any more.
Basic
Very basic functionality, sluggish responses. Unable to skip back to beginning of the chapter being listened to, it goes back to the start of the previous chapter. The 30-second forward/back function doesn’t always work. Searches sometimes take forever, as if the app has frozen. Haven’t been able to reserve anything so far as there doesn’t appear to be a reserve button.
Being able to read and listen to books for free is great but this app has just the bare minimum when it comes to functionality.
Libby is by far the best of the library apps for audiobooks, followed by BorrowBox.
Being able to read and listen to books for free is great but this app has just the bare minimum when it comes to functionality.
Libby is by far the best of the library apps for audiobooks, followed by BorrowBox.
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Constantly crashing
If this cannot be rectified I can’t see the point in this app, I am a library technician and used to recommend it but no longer do because it does not work properly unfortunately
Either update it or shut it down permanently
Either update it or shut it down permanently
Discontinued?
I have been a very happy user of this app until recently when it stopped working. There are no more books showing in search. Has the app been discontinued?
Works well
This is one of 3 audio apps that I use and recently there was a slight problem after an update but their customer service support were very quick to find the fault and repair not only that there were very kind and polite when I emailed them. It maybe because of going via West Sussex Library service but I do hope that many, many audio books are loaded, good app and works well
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1 star (January 2025)
1 star review for the app. I unable to log in as my library password is longer than 8 characters and the app reports that the password is maxed at 8 characters.
Awful app
If you miss the way apps were designed in about 2010 this is for you.. absolutely horrible to use, slow and has almost no content in it. A disgrace that developers are selling this garbage to public libraries in 2025 and no doubt wasting precious public funds on it too. The people who make this should be ashamed of themselves! You can’t report them to Apple because it’s a free app it seems but this is an absolute abomination.
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Great
It’s free books what’s not to love. The interface is a bit clunky but you get used to it and there’s a wide variety of books, many I wouldn’t have ever found without this app.
Good catalogue but!!!
Down loaded some time ago but always some glitches tried reusing a disaster blocked and crashed re downloaded now says have no internet connection to sign in have a very good connection I will have to give up also difficult to get customer assistance
Clunky to use and crashes
I have just updated the app, and I wish I hadn’t. The last time I use this app to listen to an audiobook (over a year ago) at least the audiobook worked. This time, I click on borrow, and also agreeing to receive notifications for when the loan is about to expire, the app crashes. Time, and time again. Even after I close it down and restart it. It is also very unattractive to search and not very user-friendly. A pity, because the titles are good
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Does weird things on my iPhone
Clunky - if I pause then begin again the volume automatically is turned down. Rubbish app.
It’s an ok app with access to your library
But…its functionality is quite lacking. When listening to audiobooks, there’s no way of knowing (that I can see) how many hours I you are into the book or how long you have left. If this was added it would make the app experience much nicer!
Excellent customer support and good audiobook selection.
I listen to a lot of audiobooks and like that uLIBRARY often has the full series of books available (eg, Wallender, Ann Cleeves, etc).
I recently contacted customer support over a problem with the app and the next morning, received a courteous and helpful reply explaining that the problem was being fixed by the developers. The following day I was emailed instructions on how to reinstall the app, which worked perfectly.
I think it’s a great library service.
I recently contacted customer support over a problem with the app and the next morning, received a courteous and helpful reply explaining that the problem was being fixed by the developers. The following day I was emailed instructions on how to reinstall the app, which worked perfectly.
I think it’s a great library service.
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