Unauthorized charges
I would give zero stars if that were an option. My experience with Ultraviolet has been incredibly frustrating, and I am extremely disappointed with how this company handles billing disputes and customer concerns.
I canceled my subscription, and Ultraviolet’s own customer service team confirmed in writing that my account had been deleted. Despite this, I was charged three times without my authorization. I have spent nearly three months contacting customer support, providing information, and repeatedly asking for the charges to be stopped and my money refunded.
What makes this experience even more unacceptable is that Ultraviolet acknowledged the recurring charges, admitted that a payment-system review was needed, and told me the issue had been escalated to management. Yet weeks passed without a resolution. I had to keep emailing and chasing their support team just to get basic answers.
Most recently, customer service identified another subscription associated with a different email address and stated that it had been canceled. However, this does not resolve my complaint or refund the money I have been charged. The entire process has been exhausting, time-consuming, and completely unacceptable.
Customers should not have to spend months fighting to recover money from unauthorized charges, especially when the company has already acknowledged the account closure and the billing concerns. Repeatedly telling a customer that an issue is being reviewed means very little when no actual resolution follows.
As of this review, I am still seeking a full refund of all three charges and written confirmation that all billing has stopped.
I strongly urge anyone considering Ultraviolet to pay close attention to their billing and monitor their credit card statements carefully. Based on my experience, getting a billing issue resolved has been unnecessarily difficult, and the lack of timely accountability has seriously damaged my trust in this company.
Ultraviolet needs to take responsibility, refund the unauthorized charges, and improve the way it handles customer billing complaints. Customers deserve transparency, accountability, and prompt resolutions—not months of unanswered questions and repeated follow-ups.
I canceled my subscription, and Ultraviolet’s own customer service team confirmed in writing that my account had been deleted. Despite this, I was charged three times without my authorization. I have spent nearly three months contacting customer support, providing information, and repeatedly asking for the charges to be stopped and my money refunded.
What makes this experience even more unacceptable is that Ultraviolet acknowledged the recurring charges, admitted that a payment-system review was needed, and told me the issue had been escalated to management. Yet weeks passed without a resolution. I had to keep emailing and chasing their support team just to get basic answers.
Most recently, customer service identified another subscription associated with a different email address and stated that it had been canceled. However, this does not resolve my complaint or refund the money I have been charged. The entire process has been exhausting, time-consuming, and completely unacceptable.
Customers should not have to spend months fighting to recover money from unauthorized charges, especially when the company has already acknowledged the account closure and the billing concerns. Repeatedly telling a customer that an issue is being reviewed means very little when no actual resolution follows.
As of this review, I am still seeking a full refund of all three charges and written confirmation that all billing has stopped.
I strongly urge anyone considering Ultraviolet to pay close attention to their billing and monitor their credit card statements carefully. Based on my experience, getting a billing issue resolved has been unnecessarily difficult, and the lack of timely accountability has seriously damaged my trust in this company.
Ultraviolet needs to take responsibility, refund the unauthorized charges, and improve the way it handles customer billing complaints. Customers deserve transparency, accountability, and prompt resolutions—not months of unanswered questions and repeated follow-ups.
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JIJust burn it
Good for consistent income
One of the biggest wins is predictability. Even a modest subscriber base can create a monthly floor, which is very different from waiting on campaigns.
AAnthonyChmp123
A better home for superfans
The people who really support a creator need somewhere better than comment sections. UV gives that group a more direct and organized place to be.
SStix🤖
Misleading Paywalls and Terrible Customer Support
1 star: Avoid this app. This platform is an absolute joke. I paid to subscribe to a creator only to discover that essentially all the content I expected to access was locked behind additional paywalls. What exactly am I paying a subscription for if I have to keep paying again to access the content?
The additional charges were not clearly communicated in the way the creator marketed the subscription. When I contacted Ultraviolet requesting a refund, support dismissed my complaint with a generic explanation that creators control their own pricing and that the platform doesn't refund content-related purchases.
That completely ignores the issue. My complaint wasn't that I disliked the content. It was that the subscription was misleadingly presented.
Ultraviolet is perfectly happy to process your payment, but apparently takes no responsibility when customers discover that their subscription provides substantially less access than expected.
I canceled my subscription and permanently deleted my account. I strongly recommend that anyone considering this app think twice before spending a dime. Terrible transparency, terrible customer experience, and an utterly disappointing response from support.
The additional charges were not clearly communicated in the way the creator marketed the subscription. When I contacted Ultraviolet requesting a refund, support dismissed my complaint with a generic explanation that creators control their own pricing and that the platform doesn't refund content-related purchases.
That completely ignores the issue. My complaint wasn't that I disliked the content. It was that the subscription was misleadingly presented.
Ultraviolet is perfectly happy to process your payment, but apparently takes no responsibility when customers discover that their subscription provides substantially less access than expected.
I canceled my subscription and permanently deleted my account. I strongly recommend that anyone considering this app think twice before spending a dime. Terrible transparency, terrible customer experience, and an utterly disappointing response from support.
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JJingleBug04
More engaged than expected
I thought maybe people would join and lurk, but they actually respond. That has made the platform feel more real from the creator side.
EEatonJaco
