Unauthorized charges
I would give zero stars if that were an option. My experience with Ultraviolet has been incredibly frustrating, and I am extremely disappointed with how this company handles billing disputes and customer concerns.
I canceled my subscription, and Ultraviolet’s own customer service team confirmed in writing that my account had been deleted. Despite this, I was charged three times without my authorization. I have spent nearly three months contacting customer support, providing information, and repeatedly asking for the charges to be stopped and my money refunded.
What makes this experience even more unacceptable is that Ultraviolet acknowledged the recurring charges, admitted that a payment-system review was needed, and told me the issue had been escalated to management. Yet weeks passed without a resolution. I had to keep emailing and chasing their support team just to get basic answers.
Most recently, customer service identified another subscription associated with a different email address and stated that it had been canceled. However, this does not resolve my complaint or refund the money I have been charged. The entire process has been exhausting, time-consuming, and completely unacceptable.
Customers should not have to spend months fighting to recover money from unauthorized charges, especially when the company has already acknowledged the account closure and the billing concerns. Repeatedly telling a customer that an issue is being reviewed means very little when no actual resolution follows.
As of this review, I am still seeking a full refund of all three charges and written confirmation that all billing has stopped.
I strongly urge anyone considering Ultraviolet to pay close attention to their billing and monitor their credit card statements carefully. Based on my experience, getting a billing issue resolved has been unnecessarily difficult, and the lack of timely accountability has seriously damaged my trust in this company.
Ultraviolet needs to take responsibility, refund the unauthorized charges, and improve the way it handles customer billing complaints. Customers deserve transparency, accountability, and prompt resolutions—not months of unanswered questions and repeated follow-ups.
I canceled my subscription, and Ultraviolet’s own customer service team confirmed in writing that my account had been deleted. Despite this, I was charged three times without my authorization. I have spent nearly three months contacting customer support, providing information, and repeatedly asking for the charges to be stopped and my money refunded.
What makes this experience even more unacceptable is that Ultraviolet acknowledged the recurring charges, admitted that a payment-system review was needed, and told me the issue had been escalated to management. Yet weeks passed without a resolution. I had to keep emailing and chasing their support team just to get basic answers.
Most recently, customer service identified another subscription associated with a different email address and stated that it had been canceled. However, this does not resolve my complaint or refund the money I have been charged. The entire process has been exhausting, time-consuming, and completely unacceptable.
Customers should not have to spend months fighting to recover money from unauthorized charges, especially when the company has already acknowledged the account closure and the billing concerns. Repeatedly telling a customer that an issue is being reviewed means very little when no actual resolution follows.
As of this review, I am still seeking a full refund of all three charges and written confirmation that all billing has stopped.
I strongly urge anyone considering Ultraviolet to pay close attention to their billing and monitor their credit card statements carefully. Based on my experience, getting a billing issue resolved has been unnecessarily difficult, and the lack of timely accountability has seriously damaged my trust in this company.
Ultraviolet needs to take responsibility, refund the unauthorized charges, and improve the way it handles customer billing complaints. Customers deserve transparency, accountability, and prompt resolutions—not months of unanswered questions and repeated follow-ups.
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Good for consistent income
One of the biggest wins is predictability. Even a modest subscriber base can create a monthly floor, which is very different from waiting on campaigns.
A better home for superfans
The people who really support a creator need somewhere better than comment sections. UV gives that group a more direct and organized place to be.
Misleading Paywalls and Terrible Customer Support
1 star: Avoid this app. This platform is an absolute joke. I paid to subscribe to a creator only to discover that essentially all the content I expected to access was locked behind additional paywalls. What exactly am I paying a subscription for if I have to keep paying again to access the content?
The additional charges were not clearly communicated in the way the creator marketed the subscription. When I contacted Ultraviolet requesting a refund, support dismissed my complaint with a generic explanation that creators control their own pricing and that the platform doesn't refund content-related purchases.
That completely ignores the issue. My complaint wasn't that I disliked the content. It was that the subscription was misleadingly presented.
Ultraviolet is perfectly happy to process your payment, but apparently takes no responsibility when customers discover that their subscription provides substantially less access than expected.
I canceled my subscription and permanently deleted my account. I strongly recommend that anyone considering this app think twice before spending a dime. Terrible transparency, terrible customer experience, and an utterly disappointing response from support.
The additional charges were not clearly communicated in the way the creator marketed the subscription. When I contacted Ultraviolet requesting a refund, support dismissed my complaint with a generic explanation that creators control their own pricing and that the platform doesn't refund content-related purchases.
That completely ignores the issue. My complaint wasn't that I disliked the content. It was that the subscription was misleadingly presented.
Ultraviolet is perfectly happy to process your payment, but apparently takes no responsibility when customers discover that their subscription provides substantially less access than expected.
I canceled my subscription and permanently deleted my account. I strongly recommend that anyone considering this app think twice before spending a dime. Terrible transparency, terrible customer experience, and an utterly disappointing response from support.
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More engaged than expected
I thought maybe people would join and lurk, but they actually respond. That has made the platform feel more real from the creator side.
No heavy learning curve
I am not very patient with new apps, but UV was straightforward from the beginning. I understood where to go and what to do immediately.
Won’t let me delete my account
I followed the steps provided by support to delete my account to be redirected to a “contact support” button. Support says they are unable to delete my account to follow the steps. You follow the steps it says to contact support.
Group Feeling
I like that the creator speaks to the group like we matter. It feels warmer than just paying for access to a folder of posts.
Perfect app
I subscribed because I liked the creator, but the best part is feeling included. It is not like commenting on a public post and hoping they notice. The space feels smaller, calmer, and more intentional.
Horrible
Horrible app, impossible to navigate, videos don’t load properly. I don’t understand why there’s no search bar?
The experience feels human
A lot of apps make creator relationships feel automated. UV feels more personal, especially when you get a reply that clearly was not copied and pasted.
Easy to explain to followers
I can describe UV in one sentence to my audience: it is where I share more and talk directly. That simplicity makes promotion much easier.
Good balance of content and chat
The app is not only about posting. Messaging is a big part of why it feels valuable, and that balance keeps members engaged.
A smart extension of socials
UV works well because it does not replace Instagram or TikTok. It gives the most interested people somewhere else to go when they want more access.
I like the smaller format
Being in a smaller subscriber group makes everything feel less random. I notice updates more and actually pay attention instead of scrolling past.
Better than chasing one-off deals
I used to treat brand deals as my main creator income, but those come and go. UV gave me a way to build recurring revenue from the people who already wanted closer access, which feels a lot more sustainable.
buffering
Videos constantly buffer and dont play through, good content but can’t even watch 10s without buffering
Great for creators with engaged fans
You do not need millions of followers for UV to make sense. If your audience already pays attention, the app gives them a clear next step.
Missing basic features
Do not use this app, there is no way to remove an account from your feed. I subscribed to someone’s club, they upload at least 10 at a time almost daily. I unsubscribed yes I am still getting notification bombed from that account.
To remove an account you have go email the help desk and for them to create a ticket.
THIS IS A BASIC FEATURE OF ANY SOCIAL APP. Why do I need to email in? There are other basic features missing. Just trust me, not worth the irritation.
To remove an account you have go email the help desk and for them to create a ticket.
THIS IS A BASIC FEATURE OF ANY SOCIAL APP. Why do I need to email in? There are other basic features missing. Just trust me, not worth the irritation.
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More depth than a follow
Following someone is easy, but it usually stays surface level. UV makes the relationship feel a little deeper because there is actual conversation behind it.
