Extremely Poor Government App
Absolutely pathetic experience. This app seems to remain under “maintenance” for months. If it takes more than a month to release a single claim, then what is even the point of having an option to select “illness” as the reason?
People apply for claims when they actually need the money, not to wait endlessly for months. Instead of focusing only on advertisements, the government should also focus on fixing the system and processing claims on time.
Please improve the app, reduce unnecessary maintenance periods, and most importantly, process claims within a reasonable timeframe. A government service should actually provide a service when people need it.
People apply for claims when they actually need the money, not to wait endlessly for months. Instead of focusing only on advertisements, the government should also focus on fixing the system and processing claims on time.
Please improve the app, reduce unnecessary maintenance periods, and most importantly, process claims within a reasonable timeframe. A government service should actually provide a service when people need it.
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Disappointment
Extremely disappointing experience. I have been trying to activate my UAN through the UMANG app, but it repeatedly shows Temporary Service Unavailable! This has made it impossible to complete the activation process.
The app is unreliable, and essential services are frequently unavailable when users need them the most. There is no clear timeline for when the issue will be resolved, which causes unnecessary delays and frustration. Since UAN activation is an important process for employees, the service should be stable and accessible.
I have no hopes that technical issues will be resolved anytime and the app's reliability and user experience will be improved !
The app is unreliable, and essential services are frequently unavailable when users need them the most. There is no clear timeline for when the issue will be resolved, which causes unnecessary delays and frustration. Since UAN activation is an important process for employees, the service should be stable and accessible.
I have no hopes that technical issues will be resolved anytime and the app's reliability and user experience will be improved !
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UAN activation not happening
This app has been one of the most frustrating experiences I’ve had. I’ve been trying to activate my UAN for the past 6 months, and it still doesn’t work despite entering all my details correctly every single time. The app either throws errors or simply fails to complete the activation process.
What’s even more disappointing is that there seems to be no proper resolution. Imagine someone who urgently needs to withdraw money from their PF during a medical emergency or financial crisis. If they can’t even activate their UAN because of technical issues, they are left completely helpless.
The activation process should be simple and reliable, but instead it has become a never-ending struggle. An app handling something as important as EPF services should be dependable, yet this one fails at the most basic functionality.
Please fix these issues urgently. No user should have to spend months trying to activate their UAN without any success.
What’s even more disappointing is that there seems to be no proper resolution. Imagine someone who urgently needs to withdraw money from their PF during a medical emergency or financial crisis. If they can’t even activate their UAN because of technical issues, they are left completely helpless.
The activation process should be simple and reliable, but instead it has become a never-ending struggle. An app handling something as important as EPF services should be dependable, yet this one fails at the most basic functionality.
Please fix these issues urgently. No user should have to spend months trying to activate their UAN without any success.
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Rating
All in one Solution in this app. We can explore all services in this app which are needed in our daily life thanks for this app making easy for every one to access all the features of this application I am preety glad to have this app in my gallery One of the biggest advantages of the UMANG app is its wide range of services. Users can access services related to Aadhaar, PAN, EPFO, DigiLocker, gas booking, utility bill payments, passport services, healthcare, education, any many more things in!
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Fake features and fake profiles
I have recently started using my phone for the same purpose but it’s been very difficult and frustrating and the only way that I’ve found out about this new technology to help with this problem was by doing the following exercises that were very helpful to my anxiety attacks that were really hard and very difficult for my brain and the ones where the problem came to my mind is when you do this you don’t want me and then when you’re trying not being able enough for the other people so that makes you feel better I just don’t know what you mean to me and it’s hard and I’m just really trying and I’m just not really trying but I’m just kind and honest to myself and it’s hard for you to understand how much of that makes it difficult
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Beg for your own money
I have been trying to withdraw money from my epfo account from last 2 months but it is showing that I don’t have permission to use this service. After sometime somehow it started and sent me OTP I entered it and at last step it thrown an error saying there is a technical issue at their site. To get support for this I tried to contact them on their support number but it is not working. Email I sent through umang app but the in my sent email folder I couldn’t find that I sent them. Chat support keeps rotating and comes back to homepage. It is giving me a feeling that I am begging for my own money. Worst government and worst service through their worst app.😡😡😡😡😡😡😡😡😡😡😡😡😡😡
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UMANG: One App to Collect Every Broken Govt App
This app is exhausting. UMANG is basically a bundle of the worst govt app experiences, and EPFO inside it is the worst of the lot.
EPFO keeps sending you in circles. It asks for bank account verification even when the bank account is already verified and visible in the profile. EPFO Grievance registration asks for UAN even though I’m already logged in and the app is obviously pulling my passbook/details from that same UAN. Then when I enter the UAN, it says “OTP limit reached, try again in 24 hours”… but there is no OTP field anywhere and no OTP is even sent. So I’m locked out by an OTP that doesn’t exist. Brilliant.
At this point it honestly feels less like bugs and more like deliberate roadblocks so people give up on withdrawals or complaints.
Even UMANG’s feedback box is broken — it doesn’t accept spaces. Almost feels intentional so they can discard complaints as unreadable.
Please fix the basics: stop redundant verification loops, make grievance flow logical, and don’t block users with phantom OTP and verification errors.
EPFO keeps sending you in circles. It asks for bank account verification even when the bank account is already verified and visible in the profile. EPFO Grievance registration asks for UAN even though I’m already logged in and the app is obviously pulling my passbook/details from that same UAN. Then when I enter the UAN, it says “OTP limit reached, try again in 24 hours”… but there is no OTP field anywhere and no OTP is even sent. So I’m locked out by an OTP that doesn’t exist. Brilliant.
At this point it honestly feels less like bugs and more like deliberate roadblocks so people give up on withdrawals or complaints.
Even UMANG’s feedback box is broken — it doesn’t accept spaces. Almost feels intentional so they can discard complaints as unreadable.
Please fix the basics: stop redundant verification loops, make grievance flow logical, and don’t block users with phantom OTP and verification errors.
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UAN activation
I have been desperately trying to activate my UAN for the past few days, and all I keep getting is the same useless “unexpected error occurred” message over and over again. This is beyond pathetic. For a platform that people depend on for such an important service, this level of incompetence is shocking. I am in the middle of a financial emergency and need to withdraw money from my PF account — but thanks to this broken system, I am completely blocked and helpless.
The experience has been beyond frustrating — it’s a complete waste of time and energy. If something as basic as UAN activation cannot be made to work reliably, it raises serious doubts about the efficiency and accountability of the entire system.
Worst experience ever — shameful and unacceptable.
The experience has been beyond frustrating — it’s a complete waste of time and energy. If something as basic as UAN activation cannot be made to work reliably, it raises serious doubts about the efficiency and accountability of the entire system.
Worst experience ever — shameful and unacceptable.
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At their convenience
This app operates at their convenience & not as per customers need. Most of the time some thing or the other goes wrong with the app ( technical error or under maintenance most of the time ). They promote technology on their Twitter ( now know as X ). More than technology customers need human touch too, both are missing in their part. Neither their technology works nor their email support works ( because nobody wants to reply ).
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Bad experience for UAN allotment
On 5th August 2025, there was a new rule which meant employer can no longer generate UAN number for employees and the employee must do it themselves. Thus, there was this service on UMANG “UAN allotment and activation”. This service has worked well for some but some of us are causing major issues because of this and losing our jobs. When I tried to use the service for the past 15 days, after entering the OTP, I got the error message “Unexpected error occurred”. Today I tried again and I reached Aadhar face verification stage. At this stage I got a new error “Duplicate or no transaction history found for OTP verificaiton”. I tried again at night and now I am facing the error at the same stage but the message is different. It has changed to “Error occurred while getting OTP verification details. Kindly retry !!”. If you cannot handle so many users at one point, atleast open an offline service for the people facing issues. The worst part about this is we cannot use our laptops to access this service or do it offline, UMANG is the only way which doesn’t work for me. I request the team to please work on this issue and put more effort into testing the application before pushing it to production since this is a very important service. Even 1 star is a lot considering the experience I have faced.
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App is somewhere in between the technical glitches
First time in my life i have seen a app where the feature has more than three months of everyday technical issue and the team is working for more than three month’s every day, like passbook feature, the otp messaging are pitiful and frustrating, everyone on the comments and online are complaining about the epfo services application, Im trying to track the claim status, magically my account which i raised claim using my registered number is not at all associated with the account and umaang wont send otp stating “This Mobile number is not registered with UMANG. Please visit New User section for completing registration process.”, when I panicked and logged out and try to register it’s giving number already registered, please login, really 🤣🥲, most of places over the internet, the team mentioned due to server issues, so you guys know about the outages caused due to the traffic and glitches, and not try to scale the process, if technical issues coming this frequently, i mean then it’s not about servers but there is seriously wrong with the developer team who are handling this.
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Response from developer
Dear user, We regret for the inconvenience. We have already identified the issue and raised it to support team. The team is working & it will get resolved very soon, and you will be able to use seamless services at UMANG again. Your patience is highly appreciated till the time.
SERVICE REVIEW
I downloaded this app hoping to keep occasional track of my PF. But honestly, both the EPFO website and this app are among the worst digital platforms I’ve ever used.
For the past three hours, I’ve been trying to log in. Every time it’s either Invalid UAN or Password or Invalid Captcha and that too after waiting for 10mins of reloading time.
Then I tried the Umang app—same issue.
If you’re building a new platform that replicates the same broken experience as the old one, what’s the point of building it at all? Instead of making access easier, you’ve just added another layer of frustration.
Why waste people’s time like this?
For the past three hours, I’ve been trying to log in. Every time it’s either Invalid UAN or Password or Invalid Captcha and that too after waiting for 10mins of reloading time.
Then I tried the Umang app—same issue.
If you’re building a new platform that replicates the same broken experience as the old one, what’s the point of building it at all? Instead of making access easier, you’ve just added another layer of frustration.
Why waste people’s time like this?
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Response from developer
Dear Pranab, We regret for the inconvenience. We have already identified the issue with EPFO and raised it to support team. The team is working & it will get resolved very soon, and you will be able to use seamless services at UMANG again. Your patience is highly appreciated till the time.
Life certificate working
I have been trying to submit my life certificate for my EPFO pension. However, I encounter error when it is attempting to connect to Aadhaar Face ID app. Repeatedly, I am getting error that not able to connect. My life certificate is overdue and my pension has stopped.
15th May 2025: I am happy to receive developer response that it is working. I missed to mention that I have been trying to do this from abroad. So, I tried using my mobile with international roaming by disabling Wi-Fi. It immediately worked. Thanks for the response and the facility.
15th May 2025: I am happy to receive developer response that it is working. I missed to mention that I have been trying to do this from abroad. So, I tried using my mobile with international roaming by disabling Wi-Fi. It immediately worked. Thanks for the response and the facility.
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Response from developer
Dear Kasi, Thanks for sharing your valuable feedback. We have considered the same & we are continuously making UMANG better by onboarding more central & state government services. You may contact us through email at customercare@umang.gov.in or you may also call us at 10505 (between 10:00 AM and 6:00 PM). Happy to assist you!
Extremely Disappointed with Umang App – Pathetic Experience
I’m absolutely frustrated with the Umang app. Every time I try to log in to access my EPFO details, I keep getting the same “technical error”. It’s been going on for days now, and there’s no fix in sight. This is supposed to be a government-backed platform to make services easier for citizens, but it’s doing the exact opposite.
Why is the government even promoting such half-baked apps if they can’t ensure basic functionality? Logging in should not feel like a rocket science mission. It’s high time the authorities invest proper funds in app development and maintenance. This is public data we’re talking about, not some trial project.
Highly disappointed. Do better!
Why is the government even promoting such half-baked apps if they can’t ensure basic functionality? Logging in should not feel like a rocket science mission. It’s high time the authorities invest proper funds in app development and maintenance. This is public data we’re talking about, not some trial project.
Highly disappointed. Do better!
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Response from developer
Dear Affan, Inconvenience caused is deeply regretted. EPFO services were interrupted due to maintenance work with their servers. The issue is now fixed, and EPFO services are working fine. We request you to try again, and if you still face any issue, please email us at customercare@umang.gov.in or call us at 10505.
Bad experience with payments.
There is no proper support. Each time you call they say check with concern department. The numbers contract details provided are outdated or the numbers are invalid. No replies to email. The support makes you to disconnect call if they can’t understand your language. Where as we clearly specify the language of choice at start. Live support app gets disconnected. Once you share a screen shot or image or can’t type again the image keeps getting uploaded. My payment has been stuck. And I have no one to contact. Are these apps, services even tested before allowing consumers to use?
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Response from developer
Dear Joshua, We regret the inconvenience caused to you. We have received your email on 8th May and within couple of hrs Helpdesk responded since information provided you were incomplete and rejected by the department. We have again received the details from you & we have re-escalated the issue with the department. We also tried to reach you several times on the number mentioned on email but there was no response. We have shared the details with the department, and prioritized the matter Once we will receive any update will call you and inform you on email also.
EPFO Technical issue most of the time
I have been monitoring EPFO for more than 2 months and I get the technical error pop up most of the times when I try to either request for the OTP or post login click on the PF.
Message for the team that looks into the reviews and replies to end users in the play store:
The technical issue is not new , there are many false promises that the review team has posted in the old ratings in the play store that the technical errors are fixed in EPFO section but the reality is that it still exists and many users are frustrated with the EPFO development team, this is purely hitting on the government reputation as well just because of incapable dev team. Review Team - Please don’t fool us by giving short term fixes and for the sake of your reputation please fix the high EPFO system downtime.
Message for the team that looks into the reviews and replies to end users in the play store:
The technical issue is not new , there are many false promises that the review team has posted in the old ratings in the play store that the technical errors are fixed in EPFO section but the reality is that it still exists and many users are frustrated with the EPFO development team, this is purely hitting on the government reputation as well just because of incapable dev team. Review Team - Please don’t fool us by giving short term fixes and for the sake of your reputation please fix the high EPFO system downtime.
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Response from developer
Dear user, Inconvenience caused is deeply regretted. EPFO services were interrupted due to some technical issues with their servers. The issue is now fixed & EPFO services are working now. We request you to try again & if you still face any issue, please email us at customercare@umang.gov.in or call us at 1800-11-5246.
About server
Why you servers never work why why i am just so frustrated how can it be always like that i even after that many complaints about server cant you just upgrade them or make them better you work for one of the most populated country and why do i always have to wait for mu own PF for more then 15 days ? It would never be useful just think i need it in tow days or today but your process take more then 15 days why ? And you dont even give us the exact amount i have no option to select the DLCP in umang aap UI is good but service and server are so worst i hope you can anything about them
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Response from developer
Dear Yukti, We are sorry for the inconvenience. To let you know, UMANG never intervene in claim process, status update, settlement time & claim acceptance/rejection. All claim process works according to EPFO policies. To know expected date of claim settlement, we request you to contact EPFO. You may also raise grievance to EPFO for the same. Also, there appears to be some intermittent issue in connecting to the EPFO servers. We are examining the issue to avoid further occurrence. Inconvenience caused is regretted. The issue will be resolved very soon, our tech team is working on priority.
Terrible app which does not work with EPFO for Aadhaar seeding
Unable to link my Aadhaar with the UAN number through this app because when you click on Aadhaar seeding and enter your UAN it does nothing. It does not allow you to request OTP and then submit your Aadhaar number.
The worst part is that the EPFO portal (web) requires your Aadhaar to reset the password even if the Aadhaar is not even linked. And therefore you’re effectively locked out of your account because 1) unable to use Umang app where you can login with OTP to link Aadhaar and 2) unable to reset password to log into the EPFO portal and link Aadhaar from there.
What use is this app if basic things don’t work?
The worst part is that the EPFO portal (web) requires your Aadhaar to reset the password even if the Aadhaar is not even linked. And therefore you’re effectively locked out of your account because 1) unable to use Umang app where you can login with OTP to link Aadhaar and 2) unable to reset password to log into the EPFO portal and link Aadhaar from there.
What use is this app if basic things don’t work?
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Response from developer
Dear User, We regret for the inconvenience that you experienced. We have already identified the issue and raised to the relevant team. Team is working & very soon we will resolve it and you will be available to use the services at UMANG. Your patience will be highly appreciated till the time. Happy to assist you!
Lots of coding issue
1 star for causing too much frustration.
i dont know if this was developed by private contractor or own government IT agency but it seems developer loves sending OTP whenever you click any TAB in the application.
doesn’t matter where you click you will be bombardment with OTPs and when you actually want to verify OTP accessing any portal such as EPFO then you get error message Like OTP expired
point is this app is poorly coded and user experience was not the intention of a developer.
This app hangs and sometimes not even function.
This app caused so much mental trauma when i wanted to access EPFO after login and they kept on showing error messages like you are already logged in after showing pop up window to get OTP.
Way too many problems with application especially with digilocker which cant even identify me with adhar or mobile number
Cant even design simple user friendly app and it shows me the capacity of coders In India.
i dont know if this was developed by private contractor or own government IT agency but it seems developer loves sending OTP whenever you click any TAB in the application.
doesn’t matter where you click you will be bombardment with OTPs and when you actually want to verify OTP accessing any portal such as EPFO then you get error message Like OTP expired
point is this app is poorly coded and user experience was not the intention of a developer.
This app hangs and sometimes not even function.
This app caused so much mental trauma when i wanted to access EPFO after login and they kept on showing error messages like you are already logged in after showing pop up window to get OTP.
Way too many problems with application especially with digilocker which cant even identify me with adhar or mobile number
Cant even design simple user friendly app and it shows me the capacity of coders In India.
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Response from developer
Dear User, We regret for the inconvenience that you experienced. We would like to inform you that we have fixed the issues/error in new application build of of Umang. Very soon, we will release the new build of UMANG app. We request you to please wait for the time being. Will update you once the new app build will be released. For any concern you may also email us at customercare@umang.gov.in or you may also call us at 1800-11-5246 (between 10:00 AM and 6:00 PM). Happy to assist you!
Non functional
Looks easy but when u open a particular service like in my case epfo .. i have gone through all the steps of authentication and i dont mind to re-login each time as well .. but somehow it does not load up the details and does not provide me with any update as well. I just says it is running on an older version and needs update or some error. While i check for an update it shows already updated on app store. Sometimes it shows that the aadhar seeding is successful while sometimes it gives me an error saying aadhar is not authenticated with the UAN ( strange 🙄)
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Response from developer
Dear User, Happy to help you. We have fixed the issue and new version of UMANG app has been launched. We request you to please update the UMANG app (v 2.0.6) and try again. Also if you are getting Aadhaar not authenticated at EPFO, you need to re-verify Aadhaar details with your employer/EPFO. For better information/clarification, please share your contact details at customercare@umang.gov.in or call us at 1800-11-5246. Happy to assist you!