A Big Miss
The Unbound app was missing so many seemingly obvious features that I found myself questioning the purpose of using the app at all.
A few examples:
Speaker notes and presentations were available through the web experience but were mysteriously missing from the app. As an iPad user, this was a major miss. If I have to leave the app and go to the website to access basic content associated with a session, why use the app?
The navigation was equally frustrating. When viewing a session, the room number appears next to a pin icon. Naturally, I assumed tapping the room number would show me where that room was on the map. Nope. Instead, it shows a list of every session taking place in that room. How is that more useful than showing me where the room actually is? To find it, you have to back out of the session, navigate to the map tab, and locate the room yourself.
Then there’s the scheduler. If a session is full, you can’t save it to your schedule, even though you can still attend by joining the standby line. So instead of bookmarking the session you’re interested in, you’re expected to somehow remember it. The app also won’t allow you to save sessions that overlap by even a few minutes. If I want to leave one session early to attend another, that should be my decision. A scheduler should help me organize my options, not decide them for me.
These aren’t obscure edge cases. They’re basic UX expectations for an event app: let me save what I’m interested in, help me find where I’m going, and give me access to the content associated with my sessions.
Instead, I repeatedly had to work around the app rather than have the app work for me. For software associated with HubSpot, I expected a much more intuitive and thoughtful user experience.
A few examples:
Speaker notes and presentations were available through the web experience but were mysteriously missing from the app. As an iPad user, this was a major miss. If I have to leave the app and go to the website to access basic content associated with a session, why use the app?
The navigation was equally frustrating. When viewing a session, the room number appears next to a pin icon. Naturally, I assumed tapping the room number would show me where that room was on the map. Nope. Instead, it shows a list of every session taking place in that room. How is that more useful than showing me where the room actually is? To find it, you have to back out of the session, navigate to the map tab, and locate the room yourself.
Then there’s the scheduler. If a session is full, you can’t save it to your schedule, even though you can still attend by joining the standby line. So instead of bookmarking the session you’re interested in, you’re expected to somehow remember it. The app also won’t allow you to save sessions that overlap by even a few minutes. If I want to leave one session early to attend another, that should be my decision. A scheduler should help me organize my options, not decide them for me.
These aren’t obscure edge cases. They’re basic UX expectations for an event app: let me save what I’m interested in, help me find where I’m going, and give me access to the content associated with my sessions.
Instead, I repeatedly had to work around the app rather than have the app work for me. For software associated with HubSpot, I expected a much more intuitive and thoughtful user experience.
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Incredibly helpful
The app is so good this year. Made schedule changes so much easier. I absolutely love it.
Total trash
Get your act together hubspot
A terrible app
This app is such a letdown. Half of the time, the navigation icons appear as blank circles (on iOS). More importantly, it shows My Schedule blank and tells me I haven’t registered to any sessions. But when I log in on the website, I can see My Schedule without any problems. Horrible, terrible are adjectives that come
to mind.
to mind.
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Makes navigating Inbound so easy
Easy to find agenda and FAQS
InBound24
Very dissatisfied with the app. It quit working on the first day of the event. It has been down for hours. No access to schedule, agenda, or connections. Push notifications work but returning to main just gives me a blank screen. App has been started and restarted. App opened with and without WiFi.
Phone has been updated to latest iOS plus started and restarted. Nothing has worked.
Phone has been updated to latest iOS plus started and restarted. Nothing has worked.
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Awful UX
Saved seats get unsaved. App crashes constantly.
Makes me excited for this year’s event
This app gives me access to everything I need for INBOUND this year. I’ve been able to network with attendees, sign up for all my sessions, and noticed maps that will help me once I arrive in Boston. At times, the app can be slightly slow but is easily fixed with patience.
Mobile phone display vs iPad
The app looks great on an iPad but not an iPhone
Great app for navigating INBOUND
It's got everything - agenda, reviews, speaker info, notifications, networking!
Truly awful
Extremely slow loading times with pages timing out more often than not. Nearly impossible to access speaker session slides.
Disappointing
You save a seat and then you find out it isn’t saved. You try to remove your seat to join another session but it doesn’t let you do it. The app refreshes to the top of the page randomly. There are times that you cannot click on speaker names or session info. Feels like the app team didn’t do enough testing before going live. This event deserves a much better app experience.
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Much improved compared to last year
Easy to use and intuitive! Love the sync with the smart badges!
Another awful app for Inbound
We can’t get a good view of what we have scheduled. This is an improvement over last year but not by much.
This app makes it hard to get value out of the conference.
This app makes it hard to get value out of the conference.
Come on HUBS you can do better than this
Fortunately, our beloved HubSpot is not in the business of building apps. Unfortunately, this app is hot garbage. I really wish they would get it right just one year!
Seamless
This app is super helpful, clear, and intuitive! Having an app that integrates with with the people i connect with is also amazing. If you’re lost or dont know whats next on the schedule just check the app!
Does not work
The app literally only loads one screen with options for upcoming and last events. Attempts to navigate anywhere only lead to a blank screen.
The worst
The worst app I have ever used. Extremely slow. Not allowing me to sign up for any events because it says I have overlapping when I don't.
Extremely buggy, unreliable registration
The registration screens jump back to the top of the page randomly. It tells you one session you’re trying to book overlaps another one even when that isn’t true. Tickets are expensive and this is a really disappointing experience.
This app is a GAME CHANGER!
Wow! I absolutely love this app. It’s so easy to use, super intuitive, and perfectly designed. The interactive map will be a life saver at the event. Thank you Inbound team, this is so helpful for your consumers and will elevate the Inbound experience!
