Brilliant idea - life changing!
Absolutely brilliant app
Helped me understand my own child
Response from developer
Thank you, this is so good to read. The idea that your daughter is never a problem to be managed is the heart of everything we do, so it means a great deal to hear it land that way for you. We are really glad Pip has been there on the hard days, and that the patterns are starting to make sense. The hard days do not disappear, but understanding the why behind them changes everything. Thank you for letting us be part of it, and you are welcome any time at hello@understandingzoe.com.
Poor app
Response from developer
Hi Mike, thanks for taking the time to flag this, and I am sorry the cost caught you off guard. That is on us to make clearer, not on you. To clarify for you and for anyone reading: Understanding Zoe is not $119 upfront. Every plan starts with a 7-day free trial, and there is a monthly option at $14.99 as well as the yearly one. You can cancel anytime during the trial and pay nothing. If you were charged, or you just want a hand, please email us at hello@understandingzoe.com and we will sort it out personally. We are also updating our sign-up screens right now so the free trial and pricing are clear from the very first screen. Thank you for helping us get there.
Paywall
Response from developer
Thanks for this, and I'm sorry it felt that way. To clear one thing up first: there's no upfront charge. Understanding Zoe starts with a free 7-day trial, so you can use everything and cancel anytime before it ends without paying a cent. Your underlying point is still fair, though. You shouldn't have to finish the whole setup before learning it's a paid subscription, and we're working on showing that earlier. If you'd like a hand giving it a proper go, email me at hello@understandingzoe.com and I'll help personally. Thanks for taking the time to tell us.
Support in my pocket
Response from developer
Thank you, this means a lot. Holding all of that across three teens and yourself is a huge amount, and I am so glad Pip is giving you somewhere steady to put it all.
Late Diagnosed Neurodivergent
Response from developer
Thank you, this is wonderful to read. I am so glad Pip is helping you notice your strengths and understand yourself in a kinder, clearer way.
Finally, the second brain I have needed for years.
Understanding Zoe is the first app that actually meets me where I am. Pip is a real conversation, not another form to fill in. I can type or talk, and it just captures what I need it to. The Story feature surfaces patterns across our days that I would never have spotted on my own. The Care Village lets me share the right thing with the right person, a teacher, a therapist, a grandparent, without handing over our whole lives.
I use it for myself and for my kids, and both feel held. That is rare.
A space to exhale
I adore this app. It is thoughtful, and genuinely feels like a space to exhale. Thank you so very much, this app is an absolute game changer 💖
Response from developer
Thank you for such a kind review. We put a lot of care into making Understanding Zoe feel like support rather than extra admin, so hearing that it gives you a space to exhale means a lot.
This app is amazing!!
Response from developer
Thank you. Building this with and for autistic and neurodivergent people is central to what we are doing, so this means a lot.
I wish every neurodiverse family could use this
Highly recommend
Response from developer
Thank you for sharing this. Just-in-time support paired with information that reflects the child and family in front of us is exactly the difference we are trying to make.
Brilliant
Response from developer
Thank you. Short and very appreciated.
Game Changer!
Thank you Understanding Zoe for your innovation & understanding of what families need.
Response from developer
Thank you. We built Understanding Zoe to make it easier for families to hold, organise and share the details that matter, so it means a lot to hear it is helping with your care team and school conversations.
This is the app to help!
Response from developer
Thank you. That day-to-day support, right when things come up, is exactly what we are trying to make easier.
Greedy Money Grab Targeting Special Needs Parents and Caregivers
This app made me create an account, input information about me and my child, then showed me a screen listing 4 short reasons I should subscribe for $10/month, with no way to exit, and no free trial, not even 3 days.
A lot of special needs parents are already stretched to the max, and many are low income. I completely understand charging for your app/service, and in this hunt for an app, I have been more than willing to pay a subscription if the app is a good app for my family.
But this just comes across as unnecessarily greedy, like to not even offer a free trial? I think it's especially gross when it's an app aimed at "helping" the disabled and their caregivers. Like they don't deal with enough.
I'm just going to assume the app is something y'all slapped together in 5 minutes, and that's why you don't want anyone actually using it before you get your hands on their money. Deleted, and left this same review on AppRaven. Will tell the other special needs parents I know to steer clear as well.
Response from developer
Hi, this is the Founder of Understanding Zoe, Laetitia. As I read this review (and sorry I didn’t see it earlier it appears we don’t see reviews from the US in Australia), I am deeply saddened to read about your experience. I want to say that we are sorry you feel this way. We built Understanding Zoe to support our own needs with our autistic daughter Zoe and a lot of thought and detail has gone into this app. Understanding Zoe is a comprehensive platform developed over many months with extensive input from families, therapists, and educators. The subscription model reflects the ongoing costs of maintaining secure data, providing regular updates, and offering personalized support features that many families find invaluable. That being said, we are always seeking to improve and your feedback has prompted us to accelerate the review of our onboarding flow. We will be looking at making it easier to navigate and disclosing at the beginning the pricing. I am not sure if you have seen any of our online activity but we are doing more than just creating an app to support parents. We offer a lot of free support in other ways and we are funding research for neurodivergent families as well. If you would like to email us, I would love to have a conversation with you over a video call to understand what you would like to see from us in the future: hello@understandingzoe.com. I look forward to hearing from you
Help for kids and parents alike
Response from developer
Thank you for this generous review. I am really glad Understanding Zoe is helping you and your son find steadier ways through big moments and turn them into ideas you can use together.