Generally good, essential if you are a customer
I say generally good, but when it is bad it’s quite bad. It’s currently down and blaming connectivity, which is not the case. Lazy programming, a the app should be able to tell the difference between a client and server problem.
Great App
Great App update. User friendly and works smoothly. I’m impressed with the new features.
Keeps crashing!
I think this might be a new edition but it’s got bugs to sort out. Continual crashing makes life a bit frustrating.
Excellent, Simple
I’ve been extremely happy with the app, and customer service of UNIBANK. I’m shocked at the low overall rating, I’ve had nothing but positive experiences.
Great bank, worst app
This app is shocking, makes day to day banking basically impossible.
Great bank though
Great bank though
Do better
Can’t see card details, buggy and constantly crashes, can’t see the interest rate on my home loan anywhere… the list goes on. Take a leaf from ANZ Plus.
Locked out
Locked out of account using old version and can’t update to new version.
Too many bugs
Too many issues especially with login and security. Can use the same information after reinstalling the app and login fine. Wish they’d sort it out and not just pump out error messages like “we’re working on it”.
Improved
App reliability has improved a lot compared to the old days, and now works well for common basics. But lacks some simple things like statements in the app.
A bank app you can’t get into is useless
I notice this app was last updated about a month ago. So clearly the UniBank IT folks aren’t matching the iOS and Mac updates.
Today, just when I needed to check my balance in a queue at a shop, it had stopped recognising my print. So I used my passcode. “An error” occurred.
Irritating beyond belief and very stressful!
Today, just when I needed to check my balance in a queue at a shop, it had stopped recognising my print. So I used my passcode. “An error” occurred.
Irritating beyond belief and very stressful!
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Keeps on hanging
I had to delete and Re upload the app a few times as it gives error message. It creates concerns that someone may have hacked the site. Why put your customers through this?
Can’t pay new people
No verification text comes through to enable first time payments. Been this way for a year.
Excellent phone service
Really happy with the UniBank app and it’s user friendly interface.
I dialled the call centre through the link in the app and I wanted to leave feed back from a call:
Reference for the call- 39739914
The gentleman I spoke to was so helpful with a task that I wasn’t able to give much detail about due to my lack of knowledge for what was going on. Thank you so much again to the man on the phone.
I truly thank UniBank and their friendly staff for always assisting.
I
I dialled the call centre through the link in the app and I wanted to leave feed back from a call:
Reference for the call- 39739914
The gentleman I spoke to was so helpful with a task that I wasn’t able to give much detail about due to my lack of knowledge for what was going on. Thank you so much again to the man on the phone.
I truly thank UniBank and their friendly staff for always assisting.
I
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PAY someone option crashes
Unfortunately if I want to view payees or transfer funds to payees, the app crashes. I lodged an enquiry and received a response indicating that it is being investigated on the 10th of June and have heard nothing since.
Still needs improvement
The recent full app redesign has brought one long-missing feature; you can see your actual account numbers now! How? It’s very unintuitive, but you have to tap on the icon for an account while viewing the transaction history. Insane.
Everything else about the new app is worse. No other new features. Frustratingly like so many other apps now as well, they want you to sign in with your password, on your passcode protected phone, then create ANOTHER passcode so that you can use Face ID. If you are happy to stick with your banking password then you can’t use Face ID at all.
Feels like this update was a waste of member funds.
Everything else about the new app is worse. No other new features. Frustratingly like so many other apps now as well, they want you to sign in with your password, on your passcode protected phone, then create ANOTHER passcode so that you can use Face ID. If you are happy to stick with your banking password then you can’t use Face ID at all.
Feels like this update was a waste of member funds.
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One of the worst User Interfaces I have ever seen
I was hopeful that this app was going to be great. UniBanks marketing dept were certainly pushing it as being fantastic. Maybe I’d be able to use it like I use Bendigo’s app, and be able to return to the UniBank. I’ve been a member since 1979, and was still hopeful that the fantastic service it used to provide would return.
As soon as I opened the app, my heart sank : the app did not recognise the fact I was holding my iPad in landscape mode (as is normal on an iPad) and forced it into portrait mode.
I was then presented with, what I can only describe as, a picture a a fuzzy Cheshire Cat praying to the god of phones.
I pressed on and logged in. Where was the app? I’m used to the rich apps provided by other banks. Ones that show you your accounts, and your last few transactions, in a neat and orderly manner, at a glance, when you first log in
I scoured the almost blank page and found a couple of options. This app looked more like a demo, a proof of concept, not a fully functional app. Whilst it runs on the iPad, it’s obviously not designed for the iPad. There’s no flexibility multi device user interface here. Just a barely functional phone app, that runs on the iPad
Such a disappointment. Such a missed opportunity.
As soon as I opened the app, my heart sank : the app did not recognise the fact I was holding my iPad in landscape mode (as is normal on an iPad) and forced it into portrait mode.
I was then presented with, what I can only describe as, a picture a a fuzzy Cheshire Cat praying to the god of phones.
I pressed on and logged in. Where was the app? I’m used to the rich apps provided by other banks. Ones that show you your accounts, and your last few transactions, in a neat and orderly manner, at a glance, when you first log in
I scoured the almost blank page and found a couple of options. This app looked more like a demo, a proof of concept, not a fully functional app. Whilst it runs on the iPad, it’s obviously not designed for the iPad. There’s no flexibility multi device user interface here. Just a barely functional phone app, that runs on the iPad
Such a disappointment. Such a missed opportunity.
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Faulty app function for PAY
I am having similar problem to other reviewers re the app crashing when trying to pay someone. Have been on the phone to two very nice UniBank employees who have been unable to solve the problem. It was suggested that it must be something wrong with my phone AND iPad!!!! NO!!!
The result was that I would have to use the internet banking system if I want to pay someone. Not really ideal but I hope that there is an update to this app that will stop this problem happening.
I want the old app back, please!
The result was that I would have to use the internet banking system if I want to pay someone. Not really ideal but I hope that there is an update to this app that will stop this problem happening.
I want the old app back, please!
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The old App is much better
Bring back the old layout - much better and easier to use
Please pick the low hanging fruit
Works for viewing balances and recent transactions, and doing transfers and BPay. Doesn’t work with Unibank’s own Symantec VIP 2FA security; only works with SMS 2FA. Doesn’t allow pasting into password field 😡 Doesn’t show account numbers so how do we tell someone our account number to receive transfers? Otherwise, it’s functional for the basics.
Update for June 2022 app re-design:
Still can’t find out my account numbers in the app. New app now allows pasting password to log in. Statements and transaction history are just links to the website. Can’t hide dormant or shared accounts (old app allowed this). Visually unbalanced and lots of wasted space. This re-designed app is worse than the previous one. I’ve stopped using it and I now just use a homescreen bookmark to the mobile banking web page. If i didn’t have such an awesome mortgage rate with Unibank this update would have moved me on. How could it have gotten worse? Give me the old app back please.
Update for June 2022 app re-design:
Still can’t find out my account numbers in the app. New app now allows pasting password to log in. Statements and transaction history are just links to the website. Can’t hide dormant or shared accounts (old app allowed this). Visually unbalanced and lots of wasted space. This re-designed app is worse than the previous one. I’ve stopped using it and I now just use a homescreen bookmark to the mobile banking web page. If i didn’t have such an awesome mortgage rate with Unibank this update would have moved me on. How could it have gotten worse? Give me the old app back please.
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Faulty
I regret getting this app, it just shuts down when I try to pay someone. The previous version worked just fine, I never should have upgraded.
