Great Clinic Management App
I have had UP for close to 10 years as my clinic management and EMR software. The app has been a great extension of the software and its functionality has been great in and out of the office. It’s so easy to schedule patients.
Such a horrible app
This app for the program is such a pain. It n hardly ever lets you see new patient paperwork. It's down half the time and slow the other half
Constant bugs
This app is a headache. Can’t get in and book appointments for over a day now.
glitchy AF
Every day there’s a glitch and that is super frustrating. The concept is good, but execution is slightly better than amateur. Missing some essential features but also has some great features. Support tends to be kind and responsive but I wish I didn’t have to contact them so frequently.
Could be better
I been using UP phone app for 2 years, the constant glitches makes it very frustrating , the phone app should have more features , it is just a simple app to make or change appointment’s status on the go,
I have needed the patient’s info sometimes but only very little available … is ok , not a 5 for sure
I have needed the patient’s info sometimes but only very little available … is ok , not a 5 for sure
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Horrible
UP is the absolute worst. They are also transphobic and do not permit patients to use preferred names and force them to self select as “other” if they do not choose to identify as male or female. Constant errors, glitches, issues, problems, and missing features that constrain your workflow to feel like you are on a dial up modem from the 90s. Get out now - they’ll try and screw you by fabricating a contract and refusing you a pro-rated refund, but other more reputable companies offer much more modernized user-friendly and patient friendly interfaces, offering you 1000 times better at a comparable price point - they’ll even help financially support you while you deal with the hassle and frustration of being stuck with a truly awful system like UP that is more interested in raking in your money than the integrity of the product they provide.
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Don’t waste your money
Glitchy, difficult to navigate and poorly designed. If you run into any issues (and there are constant issues) good luck with customer support, they may never get back to you and there is no way to contact them by phone for technical issues. I would recommend using any other platform.
Horrible functionality and support
Would leave 0 stars if possible. This company has consistent service outages, and non responsiveness from customer support for long periods of time. any positive reviews are obviously fake and customers are leaving this business in droves. beware!
It would be helpful if it worked.
This is a terrible app. It’s extremely expensive. $1000 a year. I use it more than anything to run my business and it’s constantly and consistently slow, frozen, error, updating, etc. if I could change this service without losing patients, I would. They should fire the person in charge of this app. Please.
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Easy to use
I’ve been using Unified Practice for 6 years now. Every AHR system has its faults and drawbacks, but Unified Practice is certainly one of the better ones.
I will say there are always little quirks that don’t seem to get fixed by the developer. There are also many ways that things could be streamlined within the charting. The scheduling app is super clean and easy.
I will say there are always little quirks that don’t seem to get fixed by the developer. There are also many ways that things could be streamlined within the charting. The scheduling app is super clean and easy.
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Used to be great now Terrible
I’ve used UP for 10 years - in the past 12 months there is not a day that goes by that the app works correctly the entire day. Either the phone app to schedule is malfunctioning or the iPad app to intake patients on malfunctioning.
Also, the patient portal could be better specifically, patients should be able to update credit card info without making an appointment. I renewed last month and I completely regret it! Moving to Jane app as soon as this contact is up.
Also, the patient portal could be better specifically, patients should be able to update credit card info without making an appointment. I renewed last month and I completely regret it! Moving to Jane app as soon as this contact is up.
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Super glitchy
Every day there’s a glitch and that is super frustrating. The concept is good, but execution is slightly better than amateur. Missing some essential features but also has some great features. Support tends to be kind and responsive but I wish I didn’t have to contact them so frequently.
This App= Glitch mania
Been using this app for years. So very tired of all the many fixable glitches. But no one at UP seems to bother. It’s an issue. Consider other less-glitchy, more user-friendly options before committing to UP.
Works well
I really appreciate having this U.P. app as a help to my business. It saves so much time and money! Once I signed up, I had it set up correctly by a professional and with some help from the U.P. staff, so it’s all pretty much smooth sailing. Patients love being able to book on their own including new patients that connect to it from my website and sign up as clients on their own.
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Inconsistent
This is the most annoying app I have to use and the company is too expensive to keep things at this level of irritation
Too hard to switch to a different platform
I picked UP for private practice because it’s what we used in school and I didn’t want to learn a new system. Big mistake!!! I knew the problems it had and now it’s gotten worse??? Not only does the system routinely not function as it should, there are frequent outages. The worst part is their customer service is so dismissive. A terrible platform and a terrible company. Stay away!!!
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Unreliable
More often than not there are glitches and software problems. Not reliable. Support team takes quite some time to close tickets and get back to us. Overall, disappointing experience.
9 hrs down now
Unknown Error for both web and mobile app for 9 hours now - for both management and patient portal - no word or email on service or issue. Looking for it, hoping for fix soon.
Notification pops up constantly
Recent update seems to have broke something, as every minute there is a new notification. And furthermore ALL previous notifications are being treated as unread and new.
Updates erase settings
Having patients unable to schedule appointments due to an update that completely wiped out clinic availability and scheduling. Cant do the fix for this on mobile or through the app and need desktop to do so. Absolutely terrible
