Update on my old review, and a new issue.
Long-time user since Universe first launched — I own a Management Company (running since 2015) and use Universe to manage ticket sales and business pages.
Years ago I left a heated review after Universe froze over $1,800 in ticket payouts right before a big event, demanding proof my business was legitimate multiple times over several weeks. It was a rough experience at the time. But I want to be fair — they did eventually resolve it, and I've stuck with the platform since, using it to run multiple sites.
Unfortunately, I'm back with a new urgent issue: one of my domains, smilenowsmileforever.com, is now stuck in redemptionPeriod status after a missed renewal. Part of the problem is Universe's billing emails don't specify which site a charge is for when you manage multiple pages, which is how this slipped through. I've reached out via email (x2), in-app support, Instagram, and X over the past week+ with no response. This is time-sensitive — redemption periods have a hard deadline before a domain gets released for anyone to register.
Universe, please have someone from support reach out directly. Happy to update this review again once it's resolved — you've made things right before, hoping that holds true again.
Years ago I left a heated review after Universe froze over $1,800 in ticket payouts right before a big event, demanding proof my business was legitimate multiple times over several weeks. It was a rough experience at the time. But I want to be fair — they did eventually resolve it, and I've stuck with the platform since, using it to run multiple sites.
Unfortunately, I'm back with a new urgent issue: one of my domains, smilenowsmileforever.com, is now stuck in redemptionPeriod status after a missed renewal. Part of the problem is Universe's billing emails don't specify which site a charge is for when you manage multiple pages, which is how this slipped through. I've reached out via email (x2), in-app support, Instagram, and X over the past week+ with no response. This is time-sensitive — redemption periods have a hard deadline before a domain gets released for anyone to register.
Universe, please have someone from support reach out directly. Happy to update this review again once it's resolved — you've made things right before, hoping that holds true again.
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AWFUL. Completely Lost the Plot
There’s just so much that went wrong, it’s hard to know where to begin. I was an original supporter of this service back in ~2020. I purchased 3 legacy plans with them that promised lifetime DNS and web hosting, zero fees on transactions, unlimited pages, etc. around 2023 they changed that without notice, putting me on the “pro” plan which has transaction fees and a 100 page limit. When I asked about them holding up their end of the bargain I got no real validation that they had done away with the promises. Instead I got, “after studying usage, we find 100 page limit is plenty. If you want zero transaction fees you can upgrade to our top tier plan.” Really gross. The service itself is also buggy. DNS servers are unstable and sometimes throw visitors the “unsafe website” screen. Customer support used to exist, now the button for it links to a 404 page, lol. The actual webpages are not good - the builder feels halfway broken most of the time and it’s a lot of effort to get stack elements to hold their shape with the intent ended design. Oh the other thing, I have tried with a couple sites to restart them, and when I did, I didn’t realize I was deleting my legacy privileges so now I only have one legacy account remaining. AWFUL service.
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Không cho xuất HTML5
mong nhà sản xuất cho xuất dạng HTML / CSS đi 😭
Good Work Universe —— Thankyou
Today, I want to express my heartfelt gratitude to all of you — team Universe
Confusing
Makes no sense at first the controls are so confusing or it’s just me I’m only 11 but it made no sense
