Update on my old review, and a new issue.
Long-time user since Universe first launched — I own a Management Company (running since 2015) and use Universe to manage ticket sales and business pages.
Years ago I left a heated review after Universe froze over $1,800 in ticket payouts right before a big event, demanding proof my business was legitimate multiple times over several weeks. It was a rough experience at the time. But I want to be fair — they did eventually resolve it, and I've stuck with the platform since, using it to run multiple sites.
Unfortunately, I'm back with a new urgent issue: one of my domains, smilenowsmileforever.com, is now stuck in redemptionPeriod status after a missed renewal. Part of the problem is Universe's billing emails don't specify which site a charge is for when you manage multiple pages, which is how this slipped through. I've reached out via email (x2), in-app support, Instagram, and X over the past week+ with no response. This is time-sensitive — redemption periods have a hard deadline before a domain gets released for anyone to register.
Universe, please have someone from support reach out directly. Happy to update this review again once it's resolved — you've made things right before, hoping that holds true again.
Years ago I left a heated review after Universe froze over $1,800 in ticket payouts right before a big event, demanding proof my business was legitimate multiple times over several weeks. It was a rough experience at the time. But I want to be fair — they did eventually resolve it, and I've stuck with the platform since, using it to run multiple sites.
Unfortunately, I'm back with a new urgent issue: one of my domains, smilenowsmileforever.com, is now stuck in redemptionPeriod status after a missed renewal. Part of the problem is Universe's billing emails don't specify which site a charge is for when you manage multiple pages, which is how this slipped through. I've reached out via email (x2), in-app support, Instagram, and X over the past week+ with no response. This is time-sensitive — redemption periods have a hard deadline before a domain gets released for anyone to register.
Universe, please have someone from support reach out directly. Happy to update this review again once it's resolved — you've made things right before, hoping that holds true again.
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AWFUL. Completely Lost the Plot
There’s just so much that went wrong, it’s hard to know where to begin. I was an original supporter of this service back in ~2020. I purchased 3 legacy plans with them that promised lifetime DNS and web hosting, zero fees on transactions, unlimited pages, etc. around 2023 they changed that without notice, putting me on the “pro” plan which has transaction fees and a 100 page limit. When I asked about them holding up their end of the bargain I got no real validation that they had done away with the promises. Instead I got, “after studying usage, we find 100 page limit is plenty. If you want zero transaction fees you can upgrade to our top tier plan.” Really gross. The service itself is also buggy. DNS servers are unstable and sometimes throw visitors the “unsafe website” screen. Customer support used to exist, now the button for it links to a 404 page, lol. The actual webpages are not good - the builder feels halfway broken most of the time and it’s a lot of effort to get stack elements to hold their shape with the intent ended design. Oh the other thing, I have tried with a couple sites to restart them, and when I did, I didn’t realize I was deleting my legacy privileges so now I only have one legacy account remaining. AWFUL service.
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Không cho xuất HTML5
mong nhà sản xuất cho xuất dạng HTML / CSS đi 😭
Good Work Universe —— Thankyou
Today, I want to express my heartfelt gratitude to all of you — team Universe
Confusing
Makes no sense at first the controls are so confusing or it’s just me I’m only 11 but it made no sense
I love it, but it’s limited
This app has been great to me, as someone who doesn’t have the knowledge in tech, so I can grow. My issues are that I find it limiting at the PRO level. The E-commerce capability should have been upgraded to meet META standards long ago.
As a business, I need to be able to have a seamless checkout experience. If the checkout system is the same at the next pay level then it’s not worth it; and, if it’s better, than you are costing entrepreneurs money that they could use to upgrade for your fancy design features.
I assume anyone using PRO is for the commerce and domain features, but honestly, it’s limited and could use an upgrade. You raised the price but not the benefit.
As a business, I need to be able to have a seamless checkout experience. If the checkout system is the same at the next pay level then it’s not worth it; and, if it’s better, than you are costing entrepreneurs money that they could use to upgrade for your fancy design features.
I assume anyone using PRO is for the commerce and domain features, but honestly, it’s limited and could use an upgrade. You raised the price but not the benefit.
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Free Version Ridiculous
Won’t let you utilize your own domain that you purchased elsewhere than through them. Gross.
Ridiculous
Something is simple as creating a page and saving it should not force any user to go to the health articles or try to find any tech-support whatsoever for this ridiculous product. All I want to do is add one page! I save it it says it's successful I go to look at it online there it is. I go into the app to edit it it's nowhere to be found! I've restarted the computer unloaded reloaded the app nothing! Now I can't even edit the page because I don't know how to get to it because it's not listed anywhere in Universe. I pay a lot of money for my website and now I don't have any support whatsoever. So guess what I'm going somewhere else this is ridiculous! Locking out the very customers that pay you and you don't even give them tech-support!? Total ridiculousness!
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wem
Thank you for your efforts, but please let the application support the Arabic language
It doesn’t publish anything I click publish nothing
😡
App Issues
I’m not receiving Donations made to my website. It’s been weeks since the donations were sent and I didn’t get them. I even sent one to myself as a test and the commerce is showing no payout history. I tried getting help through the app with consistent fails. Also, I was charged for 2 plans in one day.
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Bugs
Paid for menu that won’t work and can’t get refunded, app is difficult to use on phone. Layout is bad on computer
Phenomenal
I tried Universe back when it first came out & did some really neat things with it, but I opted for Wix & GoDaddy. I just returned & it’s so neatly polished that I’m preferring this over everything else now. Where others have stagnated, Universe has innovated.
N/A
Worst app Ever
Excellent App & Desktop Integration
I have used Universe to create an app style website for visitors to my Airbnb with local recommendations and information. The interface is very easy to use, and being able to make changes on the desktop app on my Mac alongside the Phone app has been seamless. Highly recommend this for any basic website.
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This is trash
You are wasting you time here you can skid this and try with nicepage.com isn so much better
I have been using universe website builder for the greater part of a decade now since probably 2019
Its mid. They can do better.
BELLAAAAA
BELLAAAAA
Network connection
When i try to sign up, i get "network connection was lost" when my wifi isnt even bad.
Il manque quelques outils …
Bonjour,
Pourriez-vous rajouter la fonctionnalité de flou ? Lorsque nous rajoutons un bloc « Shape » il serait bien de pouvoir le convertir en flou qui aurait un impact sur le calque en dessous.
Aussi, pourriez-vous faire en sorte que nous puissions animer nos icône/texte ?
(Disponible sur la version free)
Cordialement.
Pourriez-vous rajouter la fonctionnalité de flou ? Lorsque nous rajoutons un bloc « Shape » il serait bien de pouvoir le convertir en flou qui aurait un impact sur le calque en dessous.
Aussi, pourriez-vous faire en sorte que nous puissions animer nos icône/texte ?
(Disponible sur la version free)
Cordialement.
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