UNSW Uni User Reviews

UNSW Uni-Verse: Official
UNSW Uni-Verse: Official
The University of New South Wales

Customer Experience

Positive experience36.0% of reviews
Neutral4.0% of reviews
Negative experience60.0% of reviews

~ Based on 25 written reviews from the US App Store.

Is UNSW Uni Safe?

Not enough ratings yet to assess UNSW Uni.

Is UNSW Uni Legit?

UNSW Uni-Verse: Official appears to be a legitimate app. AppsHunter Legitimacy Score for UNSW Uni is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

A complete failure product

Unable to log in, you'll never know if it's a password problem or a school problem.

Trash

Lagging and frequent maintenance

Won’t let me log back in after auto logout

Everything was running smoothly until one day the app somehow automatically logged out itself and wouldn’t let me login back in while my outlook and other apps that run on the same account are okay. I hope there’s going to be some improvements and if there are, pls let me know and I’ll download it again( I’m deleting this for now)
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User friendly / Easy

The app seems to have lower reviews thatre old. I’ve downloaded it and it seems so helpful, provides personal timetable, a map, info on p much everything and events.
Would recommend !!

Doesn’t even work

This app is advertised across campus but won’t work or even let me log in. App won’t accept any of my UNSW login details and keeps freezing and crashing. UNSW needs to stop investing in weapons companies and start investing in their internal IT

Unreliable

When I first started at unsw this year, the timetable feature was not working. Weeks later that was fixed.

Come term 2, I can’t even log into the app.

Don’t rely on this app.

Cant log in

Was working fine before, now cant logging in, if its not broken dont fix it

Terrible app

Does not work at all. All I can see is a blank screen, it has been like this for some time.

Timetable doesn’t work

Timetable feature doesn’t work and the alerts are annoying and you get the same one twice

bad app

there are always some login issues wheniopen the app.

Response from developer

Hi cruise68, We sincerely apologise for the inconvenience. Can you please contact us by email universe@unsw.edu.au or within the Uni-Verse App Feedback section. This is something that we can quickly resolve with a few troubleshooting steps. Looking forward to hearing back from you. Kind Regards, The Uni-Verse mobile team

Timetable “unexpected error”

The app use to be a 5 star for being useful, until sometime last year, the timetable function doesn’t work and just shows a pop-up saying unexpected error. I was hoping after all this time it would have been fixed but no lol it’s very inconvenient to always check your class timetable via MyUNSW so would be great if this function can be fixed asap.
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Response from developer

Thank you for providing your feedback and we apologise regarding the issues you are experiencing with the timetable tile. Can you please contact us by email at universe@unsw.edu.au. We can surely assist you with a few troubleshooting steps in solving the issues you are experiencing with the timetable view. Looking forward to hearing back from you. Kind Regards, The Uni-Verse mobile team

Requires you to login if you swipe up or down on your iPhone

Quite inconvenient. The layout is also horrific

Response from developer

Hi annabeljadedarmali, Thank you for providing your feedback and we sincerely apologise for the inconvenience caused. The issues that you have described is not an expected behaviour within the app. Can you please email us at universe@unsw.edu.au to assist us in investigating on the potential issues and further troubleshoot. Thank you in advance for your assistance and we are looking forward to hearing back from you. Regards, The Uni-Verse Mobile App Team

Errors

“Unexpected system expectation” renders the timetable useless

The best app for students

There is an overwhelming evidence that today's students are Digital students. They expect and want to access services via apps on their mobile device. Uni-verse is such a great app that accomplishes all the needs of Uni students.

Worst app I have seen

Didn’t work at all.

Response from developer

Hi AmmarShihab, Thank you for submitting your feedback. Can you please let us know what are the issues that you have been experiencing within Uni-Verse? We can be contacted via universe@unsw.edu.au and if you are on campus in UNSW Sydney we’d be happy to meet to walk through any issues you are still having.

Student Profile & Open Day

Great functionality for Open Day and the student profile has improved significantly over the recent months. Great app in general.

Response from developer

Thank you ammospecialist for taking the time to provide your positive feedback. Please feel free to contact the Uni-Verse team in the future by email universe@unsw.edu.au if you have suggestions on how we can continue to meet the needs of students within Uni-Verse.

Consistently Improving !

Great work UNSW for this app. Really handy.

Response from developer

Thank you Rohitahuja0123 for taking the time to provide your positive feedback. Please feel free to contact the Uni-Verse team in the future by email universe@unsw.edu.au if you have suggestions on how we can continue to meet the needs of students within Uni-Verse.

Looking good!

The Open Day feature looks quite promising. Really helpful for students and staff.
Nice updated look and the maps functionality Is a huge +++.
Looking forward to see more features incorporated in the future.

Response from developer

Hi Kagurila, Thank you for taking the time to provide your positive feedback. Please feel free to contact the Uni-Verse team in the future by email universe@unsw.edu.au if you have suggestions on how we can continue to meet the needs of students within Uni-Verse.

Great

App is constantly improving.

Awesome app!

Awesome app!