Use a better company
First off, I had issues from the beginning right when they launched. I figured id give them a chance fo work out the bugs in the system and its just been a nightmare! Customer support is garbage. Good luck getting ahold of anyone who can help! Their famous line is “we cant tell you why we do anything” when asked. My account went from approved to not approved after my booking was comfirmed. I was already at the pick up location and it was paid for but their system was saying I was in LA not SF Bay Area because I was curious and browsed what was available down there through their app and it pinged my ip address location as LA. Mind you, I was already verified and was at the location. Nobody could give me an answer. I called and messaged, I even wrote the founder. Then, a host was hostile to me because the vehicle was trash, and they did nothing! They said they would get back to me and ive been waiting 6months for an answer. The platform seems great as an idea but falls short when it comes to operation.
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Price
Too expensive
Prices are crazy
I looked into Upcar after doing a google search. I was shocked at the prices of their cars. Mostly older model cars not many newer ones. And you would think you was renting a high end car for what they are charging. Other apps are way better price. Unbelievable!! I’ll pass!!
